Dell STUDIO ONE Support Question
Dell STUDIO ONE Support Question
Find answers below for this question about Dell STUDIO ONE - 19 DESKTOP - Genuine Windows.Need a Dell STUDIO ONE manual? We have 1 online manual for this item!
Question posted by jezz2 on October 28th, 2012
Screen Black Out
my 1909 starts and after 17 sec. the screen goes black, this happens at command prompt or after windows starts. The system will boot just fine, but the screen goes black.
if after windows starts I can push the sleep button on my keyboard the system will go to sleep, when i wake it the system is still running and resumes where it left and still the screen goes black after 17 sec. I have reset the
cmos to default values and still the 17 sec black screen persists. will the inverter cause this issue? This is a replacement motherboard. what else could cause this. Neeeed help.
Current Answers
Answer #1: Posted by RathishC on October 29th, 2012 4:14 AM
RathishC
Member since:
June 19th, 2012 Points: 2,516,090
Member since:
June 19th, 2012 Points: 2,516,090
Hi,
Rathish C
#iworkfordell
The first step I request you to try is to remove the power cable from the back of the computer and then hold the power button for 15-20 seconds. Put the power cable back in and start the computer.
We can try to boot the computer in Safe Mode. To boot the computer in safe mode, please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select Safe Mode to boot the computer into Safe Mode.
Please check, if the computer works fine and is not giving the same black screen. If it is giving the black screen again, then restart the computer and keep tapping F12, which will take you to “One Time Boot Menu”
Choose diagnostics and let me know if you are getting any error message.
If the entire test passed, remove all External devices like printer and external hard drive.
Also update the latest BIOS and video card drivers by clicking on the link below:
Enter the Service Tag, and download and install the latest BIOS and video card drivers.
Please keep me posted with the result.
Thanks & RegardsRathish C
#iworkfordell
Related Dell STUDIO ONE Manual Pages
Setup Guide - Page 5
... and Mouse (Optional 7 Press the Power Button 8 Windows Vista® Setup 9 Connect to the Internet (Optional 9
Using Your Studio One 12 Front View Features 12 Left Side Features 14 Back Panel Features 16 Locating the Service Tag 17 Using the Optical Disc Drive 17
Using the Touch Screen (Optional 18 Software Features 21
Solving Problems...
Setup Guide - Page 11
... Your Studio One
Windows Vista® Setup
Your Dell computer is pre configured with Windows Vista. Your ISP will take some time to complete.
CAUTION: Do not interrupt the operating system's setup process. Doing so may take you need an external modem or network connection and an Internet service provider (ISP). The screens will...
Setup Guide - Page 13
...click Connect to complete the setup.
Setting Up Your Studio One
1. Follow the instructions on how you want..., depending on the screen to the Internet. Follow the instructions on your desktop or if you get... do not have an ISP icon on the screen and use a DSL, satellite modem, cable ...Start → Control Panel.
3. Click Start → Connect To.
3. NOTE: Have your ISP to the Internet...
Setup Guide - Page 20
... system starts up. These notes will appear on the bulletin board the next time you want to the Internet.
• Notes Creator - Using Your Studio One
Using the Touch Screen (Optional)
The touch screen feature on your Studio One converts your music files by album, artist, or song title.
• Internet Explorer -
Play select Windows games...
Setup Guide - Page 21
... in a book. Using Your Studio One
Dwell
Allows you to open context-sensitive menus.
Allows you to access additional information by moving two fingers apart or bringing them closer together on the touch screen, to zoom in a playlist.
19
Flick
Allows you to enlarge the view of the active window. Move a finger quickly in...
Setup Guide - Page 22
...° increments using two fingers. Allows you to scroll left or right on the active window. You can also rotate the active content by moving both the fingers in the desired direction... content on the screen. Rotate
Allows you to scroll up or down on the active window. Allows you to scroll through content. The scroll features include: Pan -
Using Your Studio One
Scroll
Allows ...
Setup Guide - Page 23
...com. Your optical drive may have the optional camera.
Using Your Studio One
Software Features
NOTE: For more information, click Start → Programs→ FastAccess.
After connecting to the Internet, ... and handheld entertainment devices.
21 Check your purchase order for logging into a Windows account or into secure websites).
For more information about the features described in...
Setup Guide - Page 24
... of system performance on by accessing the Personalize appearance and sounds window.
Click Start → Control Panel→ System and Maintenance→ Welcome Center→ Transfer files and settings.
2. Click Back up files or Back up files:
1. Using Your Studio One
Customizing the Desktop
You can change the appearance, resolution, wallpaper, screensaver, and so...
Setup Guide - Page 27
...Check your wireless router to your data source (cable modem or network hub). Follow the instructions on the screen to the wireless router:
1. A good connection exists between a wireless network and the computer.
•...in and not damaged.
25 Re-establish your connection to complete the setup. Click Start → Connect To.
3.
The cable is offline or wireless has been disabled on...
Setup Guide - Page 30
...mouse, press and hold the power button for an earlier Microsoft® Windows® operating system - In the welcome screen, click Next.
3. If you are unable to get a response by...keyboard or moving your computer through the Start menu.
28
Solving Problems
If a program crashes repeatedly - Follow the instructions on the screen.
Click Start → Control Panel→ Programs&#...
Setup Guide - Page 35
... Dell Diagnostics from the Drivers and Utilities media. Turn on Dell computers. 2.
Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is connected to start the search.
3. NOTE: If your computer cannot display a screen image, see "Contacting Dell" on your computer.
33 Ensure that the computer is located on a hidden diagnostic utility...
Setup Guide - Page 36
... Diagnostics From the Drivers and Utilities Media
1. NOTE: The next steps change the boot sequence for your hard drive. Type 1 to start -up, the computer boots according to wait until you see the Microsoft® Windows® desktop; NOTE: If you see a message stating that appears and press .
5. If multiple versions are listed, select the...
Setup Guide - Page 38
... computers. In the Start Search box, type System Restore and press . NOTE: Dell Factory Image Restore may not be available in this document were written for the Windows default view, so they... computer, click Continue; NOTE: The User Account Control window may undo the last system restore.
Click Next and follow the remaining prompts on the hard drive and removes any files or programs...
Setup Guide - Page 39
...screen appears. Any programs or files added since you received your configuration, you want to the operating state it was in the User name field, then click OK.
6. To access the command prompt, type administrator in when you see the Microsoft® Windows® desktop... reformatting the hard drive and restoring the system software to access the Vista Advanced Boot Options Window.
Setup Guide - Page 41
... to Boot from CD-ROM. Reinstalling Windows Vista
The reinstallation process can take 1 to 4 hours to the devices specified in the system setup program.
6. NOTE: If the operating system logo appears, continue to complete the installation.
39 On the next start-up, the computer boots according to complete. Follow the instructions on the screen to...
Setup Guide - Page 48
....
upgrade your computer, and readme files.
the Service Manual on the Dell Support website at support.dell.com. run a diagnostic program for your computer, reinstall desktop system software, or update drivers for your computer with new or additional memory, or a new hard drive. See:
your warranty. NOTE: Drivers and documentation updates...
Setup Guide - Page 53
... cables or stand)
Approximate depth (with stand installed)
Approximate weight (with stand)
Approximate weight with touch screen (with stand)
8.21 cm (3.23 inches)
8.85 cm (3.48 inches)
19.25 cm (7.57 inches) 10.4 kg (22.92 lb) 10.3 kg (22.70 lb)
Specifications
Power Wattage Voltage Backup battery
190 W
100-240 VAC...
Setup Guide - Page 55
Appendix
The information in this document also applies to the products listed below:
• Dell™ Studio One 1909 • Dell™ Studio One 19
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of this copyright protection technology must be authorized by Macrovision ...
Setup Guide - Page 56
... 6 using dial-up 10 via DSL 10 via WLAN 10 wireless keyboard 7 connectors back view 14 contacting Dell online 44 customer service 41 customizing your desktop 21
Setup Guide - Page 59
processor 48 products
information and purchasing 42
R
reinstalling Windows 35 resources, finding more 46 restoring factory image 36
S
SD card reader 14 setup, before you... 41
system messages 31 system reinstall options 35 System Restore 35
T
technical support 41 touch screen 18 touch screen gestures
gestures multi-touch gestures 19
U
USB 2.0 back connectors 14, 16
V
ventilation, ensuring 5
Index 57
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