Dell OptiPlex 960 Support Question
Dell OptiPlex 960 Support Question
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Question posted by avito on February 18th, 2014
Optiplex 960 Wont Boot
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Current Answers
Answer #1: Posted by freginold on May 16th, 2014 3:12 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Hi, when a desktop computer won't turn on, it's typically one of two things: the power supply unit or the motherboard (assuming you've ruled out the power coming from the wall or surge protector).
Power supplies are generally not terribly expensive. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM, DCNE, DCCY
www.dell.com | support.dell.com Dell™ Optiplex™ 960 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Features Information Tech Sheet - Page 1
About Warnings
WARNING: A WARNING indicates potential damage to hardware or loss of data if instructions are not followed. Dell™ OptiPlex™ 960 Setup and Features Information
Mini Tower - Front and Back View
1
234
5
6
13 14 15 16
7
17
8
9 10
12 18
11
1 hard drive activity light 3 WiFi (...
Technology Guide - Page 1
DELLTM OPTIPLEXTM960
TECHNICAL GUIDEBOOK
INSIDE THE OPTIPLEX 960 V.4
Technology Guide - Page 3
...IT professionals will have the system management tools they need to asset retirement. And the OptiPlex 960 delivers: Help reduce power consumption-and cost- DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DELL™ OPTIPLEX™ 960
Professional users seeking a sophisticated, powerful desktop need , with the global Dell service and support options to cover systems from unauthorized access...
Technology Guide - Page 4
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW
FRONT VIEW
1
Hard Drive Activity Light
2 Link Integrity Light
3 Wi-FI Light (optional)
4 Diagnostic Lights
5
Power Button, Power ...
Technology Guide - Page 5
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
...
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
10 USB 2.0 Connectors (6)
4 Link ...
Technology Guide - Page 8
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW
FRONT VIEW
1
Power Button, Power Light
6 Headphone Connector
2 5.25" Drive Bay
7 Microphone Connector
3.5" Flex Bay for Floppy
3 ...
Technology Guide - Page 9
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
3 Serial Connector
4 Link Integrity Light
5
...
Technology Guide - Page 10
... Q45 Express Chipset w/ICH10DO
64Mbit (8MB) located at SPI_FLASH on chipset
16KB located at TPM1P2 on chipset
LOM configuration contained within SPI_FLASH - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MARKETING SYSTEM CONFIGURATIONS
NOTE: Offerings may vary by region.
OPERATING SYSTEM NOTE: One of your computer, click Start>Help and Support and select...
Technology Guide - Page 11
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
PROCESSOR
NOTE: Global Standard Products (GSP) are managed for purchase globally. They ensure the same platform is available for availability and synchronized transitions ...
Technology Guide - Page 12
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
ADVANCED SYSTEM MANAGEABILITY MODES
NOTE: Hardware management mode options allow you to 8GB
1GB 8GB1
X
X
X
X
X
X... memory range is available to the operating system is less than having to physically visit systems. The OptiPlex 960 supports the latest generation of memory available to 64-bit operating systems.
Memory modules should be used ...
Technology Guide - Page 13
... HDD 80GB1 SATA 7200 RPM HDD
MT
DT
SFF
1
1
1 (slimline)
2
1
1 (slimline)
2
1 x 3.5" or 2 x 2.5"
1 x 3.5" or 2 x 2.5"
2
1
1
4
3
3
1
1
1
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
13 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MEMORY (CONT.)
800MHz Memory configurations (Cont.) 2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) 2GB DDR2...
Technology Guide - Page 14
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DRIVES AND REMOVABLE STORAGE (CONT.)
MT
DT
SFF
3.5" RAID 1 Data Protection: (includes two matching capacity/speed hard drives)
160GB1 SATA 10K RPM HDD
X
...
Technology Guide - Page 15
... 45001
MT
DT
SFF
Integrated on operating system, system memory size and other factors. See chassis diagrams section for maximum card dimensions support.
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM BOARD CONNECTORS NOTE: See Detailed Engineering Specifications for port/connector locations USB 2.0 (includes two internal) Serial PS/2 eSATA Parallel Network Connector...
Technology Guide - Page 16
... Technology supported only with 2 PCI connectors
MT
DT
SFF
One minijack front One minijack front One minijack rear One minijack rear
X X
COMMUNICATIONS -
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
EXTERNAL PORTS/CONNECTORS (CONT.)
See chassis diagrams section for port/connector locations Audio: Microphone-in Headphone Stereo line-in/microphone Speakers line out...
Technology Guide - Page 21
...Power consumption (standby operation) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex)
Network Transfer Rate (example 10BASE-T (half-duplex)... an actual operating speed of 1 Gb/sec. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
COMMUNICATIONS - SFF supports low profile card.
Technology Guide - Page 22
...
IEEE standards compliance (example 802.1P)
Hardware Certifications (example FCC, B, GS mark...)
Boot ROM Support
Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example ... XP 32/64
Vista 32/64, Windows XP 32/64
22
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - Pulse Coded Modulation (V.92/V.90) TCM - Environmental Operating temperature...
Technology Guide - Page 36
Not set . Not set . Enable
Post Behavior
Fast Boot:
Enable
Numlock Key:
Enable
POST Hotkeys:
Enable
Keyboard Errors:
Enable
36 ...
Service Tag: SERR Message:
Set by the factory. Not set . Not set .
Not set . DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
BIOS DEFAULTS Drives
BIOS Factory Defaults (All chassis unless noted)
Diskette drive:
USB
SATA-0: SATA-1: SATA-2: ...
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