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Dell OptiPlex 960 Support Question

Dell OptiPlex 960 Support Question

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Question posted by ondbatc on September 23rd, 2013

Dell Optiplex 960 Won't Boot Led 3

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Answer #1: Posted by DreadPirateRoberts on October 16th, 2013 8:44 AM
DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403
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This will help you troubleshoot the beep codes

http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=496582

For laptops
If you are not hearing post beeps, it's always worth trying a Hard Reset as follows.



Shut down the notebook, unplug the AC Adapter and then remove the battery.
Hold down the Power button for a full minute. Re-insert the battery,
plug in the AC Adapter and start the notebook.

Related Dell OptiPlex 960 Manual Pages

Setup and Quick Reference Guide - Page 1

For more information about your computer. Models DCSM, DCNE, DCCY www.dell.com | support.dell.com DellOptiplex960 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Features Information Tech Sheet - Page 1

..., DCNE, DCCY, DCSM1F, DCNE1F, and DCCY1F series. About Warnings WARNING: A WARNING indicates potential damage to hardware or loss of data if instructions are not followed. DellOptiPlex960 Setup and Features Information Mini Tower -
Technology Guide - Page 3

... (note, TPM may not be available in all countries) OPTIPLEX IS EASY TO OWN Productivity meets manageability in the OptiPlex 960, with a suite of the reasons Dell is a world leader in business desktops-and why OptiPlex is the easiest choice you'll make today. Performance at the OptiPlex 960 level is up to a 24-month lifecycle, stable images...
Technology Guide - Page 4

DELLOPTIPLEX960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW FRONT VIEW 1 Hard Drive Activity Light 2 Link Integrity Light 3 Wi-FI Light (optional) 4 Diagnostic Lights 5 Power Button, Power ...
Technology Guide - Page 5

DELLOPTIPLEX960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW (CONT.) BACK PANEL CONNECTORS 1 PS/2 Mouse Connector 8 Line-... Module Connectors (4) 18 PCIe x1 Connector (SLOT4) 8 Password Reset Pins (PSWD) 19 RTC Battery 9 System Status LEDs Panel Connector 20 Serial Connector 10 Front Panel Connectors (3) 21 Floppy Disk Connector (DSKT2) 11 Power Connector (POWER) 5
Technology Guide - Page 6

DELLOPTIPLEX960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW FRONT VIEW 1 Power Button, Power Light 2 5.25" Drive Bay 6 Bezel 7 Microphone Connector 3 Headphone Connector 8 3.5" Drive Bay 4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge BACK VIEW 1 Expansion card slots (4) 2 Power Supply Built in Self Test Button 3 Power Supply Status Light Cover-release Latch...
Technology Guide - Page 7

DELLOPTIPLEX960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.) BACK PANEL CONNECTORS 1 PS/2 Mouse Connector 8 Line-out Connector 2 Parallel Connector 9 Line-in/Microphone Connctor 3 Serial Connector 10 USB 2.0 Connectors (6) 4 Link ...
Technology Guide - Page 8

DELLOPTIPLEX960 TECHNICAL GUIDE SMALL FORM FACTOR COMPUTER (SFF) VIEW FRONT VIEW 1 Power Button, Power Light 6 Headphone Connector 2 5.25" Drive Bay 7 Microphone Connector 3.5" Flex Bay for Floppy 3 Drive (optional) or 8 USB 2.0 Connectors (2) Media Card (optional) 4 Dell Badge 9 Diagnostic Lights 5 Bezel BACK VIEW 1 Expansion card slots (2) 5 Security Cable Slot 2...
Technology Guide - Page 9

DELLOPTIPLEX960 TECHNICAL GUIDE SMALL FORM FACTOR COMPUTER (SFF) VIEW (CONT.) BACK PANEL CONNECTORS 1 PS/2 Mouse Connector 8 Line-out Connector 2 Parallel Connector 3 Serial Connector 4 Link Integrity Light 5 ...
Technology Guide - Page 10

... SFF Intel Q45 Express Chipset w/ICH10DO 64Mbit (8MB) located at SPI_FLASH on chipset 16KB located at TPM1P2 on chipset LOM configuration contained within SPI_FLASH - DELLOPTIPLEX960 TECHNICAL GUIDE MARKETING SYSTEM CONFIGURATIONS NOTE: Offerings may vary by region. OPERATING SYSTEM NOTE: One of your computer, click Start>Help and Support and...
Technology Guide - Page 11

... processors identified below will be made available to implement global IT standards by locking in specific product configurations worldwide. DELLOPTIPLEX960 TECHNICAL GUIDE PROCESSOR NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed on a worldwide basis. They ensure the same platform is...
Technology Guide - Page 12

...NOTE: The entire 8GB memory range is less than having to physically visit systems. The OptiPlex 960 supports the latest generation of Intel ® vPro™ technology. The latest generation ... of Microsoft® Windows® XP, can only use four 2GB DIMMs; DELLOPTIPLEX960 TECHNICAL GUIDE ADVANCED SYSTEM MANAGEABILITY MODES NOTE: Hardware management mode options allow you to...
Technology Guide - Page 13

DELLOPTIPLEX960 TECHNICAL GUIDE MEMORY (CONT.) 800MHz Memory configurations (Cont.) 2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) 2GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) 1GB DDR2 Non-...
Technology Guide - Page 14

DELLOPTIPLEX960 TECHNICAL GUIDE DRIVES AND REMOVABLE STORAGE (CONT.) MT DT SFF 3.5" RAID 1 Data Protection: (...5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s Combo Drive CD-RW Floppy Disketrv: Floppy Drive Media Card Reader: (uses Floppy Diskette Drive slot) Dell 19 in 1 Media Card Reader SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s 1.44MB 480Mb/s 1.44MB 1 For hard drives, GB means...
Technology Guide - Page 15

SFF supports low profile card. SFF supports low profile card. DELLOPTIPLEX960 TECHNICAL GUIDE SYSTEM BOARD CONNECTORS NOTE: See Detailed Engineering Specifications for port/connector locations USB 2.0 (includes two internal) Serial PS/2 eSATA Parallel Network Connector (RJ-...
Technology Guide - Page 16

... Card2 MT DT SFF Integrated on system board Supports full height Low-profile or full height card with integrated Intel Gigabit Ethernet LAN COMMUNICATIONS - DELLOPTIPLEX960 TECHNICAL GUIDE EXTERNAL PORTS/CONNECTORS (CONT.) See chassis diagrams section for port/connector locations Audio: Microphone-in Headphone Stereo line-in/microphone Speakers line...
Technology Guide - Page 17

... Way, Round Rock, TX 78682. U.S. only. Subject to Dell. DELLOPTIPLEX960 TECHNICAL GUIDE KEYBOARD AND MOUSE Dell USB Entry QuietKey Keyboard Dell USB Enhanced Multimedia Keyboard Dell Smart Card USB Keyboard Dell Bluetooth Keyboard and Mouse Dell USB Entry Optical Mouse Dell USB Premium 5 Button Mouse Dell Laser Mouse Dell Palmrest Dell Logo Mouse Pad MT DT SFF Optional...
Technology Guide - Page 21

DELLOPTIPLEX960 TECHNICAL GUIDE COMMUNICATIONS - SFF supports low profile card. BROADCOM ... speed) Power consumption (standby operation) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example 10BASE-T (half-duplex) 10 Mbps...
Technology Guide - Page 22

... PCIE GIGABIT1 NETWORKING CARD (CONT.) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example 10BASE-T (half-duplex) 10 ..., Windows XP 32/64 22 Pulse Coded Modulation (V.92/V.90) TCM - DELLOPTIPLEX960 TECHNICAL GUIDE COMMUNICATIONS -
Technology Guide - Page 36

... Not set . Not set . Not set . Not set . Enable Post Behavior Fast Boot: Enable Numlock Key: Enable POST Hotkeys: Enable Keyboard Errors: Enable 36 Enable Disabled Enable ... Maintenance Service Tag: SERR Message: Set by the factory. Not set. DELLOPTIPLEX960 TECHNICAL GUIDE BIOS DEFAULTS Drives BIOS Factory Defaults (All chassis unless noted) ...

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