Dell OptiPlex 960 Support Question
Dell OptiPlex 960 Support Question
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Question posted by ondbatc on September 23rd, 2013
Dell Optiplex 960 Won't Boot Led 3
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Current Answers
Answer #1: Posted by DreadPirateRoberts on October 16th, 2013 8:44 AM
DreadPirateRoberts
Member since:
November 19th, 2010 Points: 8,633,403
Member since:
November 19th, 2010 Points: 8,633,403
This will help you troubleshoot the beep codes
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=496582
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=496582
For laptops
If you are not hearing post beeps, it's always worth trying a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery.
Hold down the Power button for a full minute. Re-insert the battery,
plug in the AC Adapter and start the notebook.
Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM, DCNE, DCCY
www.dell.com | support.dell.com Dell™ Optiplex™ 960 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Features Information Tech Sheet - Page 1
..., DCNE, DCCY, DCSM1F, DCNE1F, and DCCY1F series. About Warnings
WARNING: A WARNING indicates potential damage to hardware or loss of data if instructions are not followed. Dell™ OptiPlex™ 960 Setup and Features Information
Mini Tower -
Technology Guide - Page 3
... (note, TPM may not be available in all countries)
OPTIPLEX IS EASY TO OWN Productivity meets manageability in the OptiPlex 960, with a suite of the reasons Dell is a world leader in business desktops-and why OptiPlex is the easiest choice you'll make today. Performance at the OptiPlex 960 level is up to a 24-month lifecycle, stable images...
Technology Guide - Page 4
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW
FRONT VIEW
1
Hard Drive Activity Light
2 Link Integrity Light
3 Wi-FI Light (optional)
4 Diagnostic Lights
5
Power Button, Power ...
Technology Guide - Page 5
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-... Module Connectors (4)
18
PCIe x1 Connector (SLOT4)
8
Password Reset Pins (PSWD)
19 RTC Battery
9
System Status LEDs Panel Connector
20 Serial Connector
10
Front Panel Connectors (3)
21
Floppy Disk Connector (DSKT2)
11
Power Connector (POWER)
5
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
BACK VIEW
1
Expansion card slots (4)
2
Power Supply Built in Self Test Button
3
Power Supply Status Light
Cover-release Latch...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
10 USB 2.0 Connectors (6)
4 Link ...
Technology Guide - Page 8
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW
FRONT VIEW
1
Power Button, Power Light
6 Headphone Connector
2 5.25" Drive Bay
7 Microphone Connector
3.5" Flex Bay for Floppy
3 Drive (optional) or
8 USB 2.0 Connectors (2)
Media Card (optional)
4 Dell Badge
9 Diagnostic Lights
5 Bezel
BACK VIEW
1 Expansion card slots (2) 5 Security Cable Slot
2...
Technology Guide - Page 9
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
3 Serial Connector
4 Link Integrity Light
5
...
Technology Guide - Page 10
...
SFF
Intel Q45 Express Chipset w/ICH10DO
64Mbit (8MB) located at SPI_FLASH on chipset
16KB located at TPM1P2 on chipset
LOM configuration contained within SPI_FLASH - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MARKETING SYSTEM CONFIGURATIONS
NOTE: Offerings may vary by region. OPERATING SYSTEM NOTE: One of your computer, click Start>Help and Support and...
Technology Guide - Page 11
... processors identified below will be made available to implement global IT standards by locking in specific product configurations worldwide. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
PROCESSOR
NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed on a worldwide basis. They ensure the same platform is...
Technology Guide - Page 12
...NOTE: The entire 8GB memory range is less than having to physically visit systems. The OptiPlex 960 supports the latest generation of Intel ® vPro™ technology. The latest generation ... of Microsoft® Windows® XP, can only use four 2GB DIMMs; DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
ADVANCED SYSTEM MANAGEABILITY MODES
NOTE: Hardware management mode options allow you to...
Technology Guide - Page 13
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MEMORY (CONT.)
800MHz Memory configurations (Cont.) 2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) 2GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) 1GB DDR2 Non-...
Technology Guide - Page 14
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DRIVES AND REMOVABLE STORAGE (CONT.)
MT
DT
SFF
3.5" RAID 1 Data Protection: (...5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
Combo Drive CD-RW Floppy Disketrv:
Floppy Drive Media Card Reader: (uses Floppy Diskette Drive slot)
Dell 19 in 1 Media Card Reader
SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
1.44MB 480Mb/s
1.44MB
1 For hard drives, GB means...
Technology Guide - Page 15
SFF supports low profile card. SFF supports low profile card. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM BOARD CONNECTORS NOTE: See Detailed Engineering Specifications for port/connector locations USB 2.0 (includes two internal) Serial PS/2 eSATA Parallel Network Connector (RJ-...
Technology Guide - Page 16
... Card2
MT
DT
SFF
Integrated on system board
Supports full height
Low-profile or full height card with integrated Intel Gigabit Ethernet LAN
COMMUNICATIONS - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
EXTERNAL PORTS/CONNECTORS (CONT.)
See chassis diagrams section for port/connector locations Audio: Microphone-in Headphone Stereo line-in/microphone Speakers line...
Technology Guide - Page 17
... Way, Round Rock, TX 78682. U.S. only. Subject to Dell. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
KEYBOARD AND MOUSE
Dell USB Entry QuietKey Keyboard Dell USB Enhanced Multimedia Keyboard Dell Smart Card USB Keyboard Dell Bluetooth Keyboard and Mouse Dell USB Entry Optical Mouse Dell USB Premium 5 Button Mouse Dell Laser Mouse Dell Palmrest Dell Logo Mouse Pad
MT
DT
SFF
Optional...
Technology Guide - Page 21
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
COMMUNICATIONS - SFF supports low profile card.
BROADCOM ... speed) Power consumption (standby operation) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex)
Network Transfer Rate (example 10BASE-T (half-duplex) 10 Mbps...
Technology Guide - Page 22
... PCIE GIGABIT1 NETWORKING CARD (CONT.)
IEEE standards compliance (example 802.1P)
Hardware Certifications (example FCC, B, GS mark...)
Boot ROM Support
Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example 10BASE-T (half-duplex) 10 ..., Windows XP 32/64
22
Pulse Coded Modulation (V.92/V.90) TCM - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS -
Technology Guide - Page 36
...
Not set . Not set . Not set . Not set .
Enable
Post Behavior
Fast Boot:
Enable
Numlock Key:
Enable
POST Hotkeys:
Enable
Keyboard Errors:
Enable
36 Enable Disabled Enable ...
Maintenance
Service Tag: SERR Message:
Set by the factory. Not set. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
BIOS DEFAULTS Drives
BIOS Factory Defaults (All chassis unless noted)
...
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