Dell M4700 Support Question
Dell M4700 Support Question
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Question posted by felleDon on July 28th, 2014
Bug Cannot Set Resolution Dell Precision M4700
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Answer #1: Posted by DELLShawnB on July 29th, 2014 8:25 AM
DELLShawnB
Member since:
April 3rd, 2014 Points: 101,105
Member since:
April 3rd, 2014 Points: 101,105
Hello felleDon,
I would first suggest updating your video drivers and system BIOS to the latest released on the drivers and Downloads page: http://www.dell.com/support/home/us/en/19/product-support/product/precision-m4700/drivers
As this system is capable of using a discrete video card as well as the on board Intel video there are a 2 video drivers that will be required for install / update.
When updating the video drivers I would first recommend uninstalling the current video drivers from the device manager and removing any software associated with them. Then install the Intel driver first followed by the nVidia/AMD, depending on your configuration.
For further troubleshooting guides and information check out the following on the dell support site:
Windows 7 Video Setting – Troubleshooting
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=267986
Windows 8 Video Setting – Troubleshooting
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=583324
Windows XP Video Setting – Troubleshooting
Windows Vista Video Setting – Troubleshooting
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=122105
Thanks,
Shawn B
Get Support on Twitter @DellCaresPro
http://www.dell.com/learn/us/en/uscorp1/corp-comm/dell-social-media
Related Dell M4700 Manual Pages
User Manual - Page 1
... power button 8. USB 3.0 PowerShare connector 11. track-stick buttons (3) 18. M4700 - DisplayPort connector 9. hard drive
12. volume control buttons (3)
Regulatory Model: ...fingerprint reader (optional) 13. wireless switch 14. touchpad buttons (3) 16. Dell Precision Mobile Workstation M4700/M6700
Setup And Features Information
About Warnings
WARNING: A WARNING indicates a ...
User Manual - Page 2
... connector 6. IEEE 1394 port (4-pin) 10. Base View 1. security cable slot 8. cooling vents (2) 2. hard-drive status light 13. smart card reader slot 19. microphone connector
M4700 - optical-drive eject button 17. Figure 2. headphone connector 12. VGA connector 3.
User Manual - Page 6
... Connector on and shut down your computer at least once before you turn on M4700
Figure 11. Power Button
NOTE: It is recommended that you install any cards or...IEEE 1394 Connector on the computer. The following specifications are only those required by region. Physical Feature Height Width Depth
M4700 32.70 mm (1.28 inches) 376 mm (14.80 inches) 256 mm (10.07 inches)
M6700 33.10...
User Manual - Page 7
... and Office Outlook® are registered trademarks or trademarks of Dell Inc. Voltaje de alimentación Frecuencia Consumo eléctrico:
M4700 M6700 Voltaje de salida Intensidad de salida
100 V CA - ... on the device described in this document in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, ...
Owner's Manual - Page 1
Dell Precision Mobile Workstation M4700 Owner's Manual
Regulatory Model: P21F Regulatory Type: P21F001
Owner's Manual - Page 2
...®, Xeon®, Core™, Atom™, Centrino®, and Celeron® are registered trademarks or trademarks of Intel Corporation in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Advanced Micro...
Owner's Manual - Page 57
...). From the System Setup, you can:
• Change the NVRAM settings after you add or remove hardware • View the system hardware configuration • Enable or disable integrated ... to access the System Setup screen. Table 1.
During the Power-on Self Test (POST), when the Dell logo appears, you can boot from including the diagnostic option. NOTE: For most of the system setup ...
Owner's Manual - Page 65
... 12.
Updating the BIOS
It is recommended to update your computer battery is not already set by default. Restart the computer. 2.
On the application and drivers screen, under the ...7. System and Setup Password
You can create a system password and a setup password to support.dell.com/support/downloads. 3. System Logs Option BIOS events Thermal Events Power Events
Description Displays the ...
Owner's Manual - Page 69
... during testing CAUTION: Use the system diagnostics to run the ePSA diagnostics before contacting Dell for specific devices require user interaction. On the boot menu screen, select the Diagnostics...other computers may cause invalid results or error messages.
The embedded system diagnostics provides a set of running the tests on all devices detected in an interactive mode • Repeat...
Owner's Manual - Page 74
... 22. Ports and Connectors Feature Audio Network Adapter USB 2.0 USB 3.0 eSATA\USB 2.0 IEEE1394:
M4700 M6700 Video
Memory card reader Docking port Subscriber Identity Module (SIM) port ExpressCard Smart card (optional)... 19-pin HDMI connector, 20-pin DisplayPort connector one 8-in-1 memory card reader one one one one
M4700 • HD (1366 X 768) • FHD (1920 X 1080)
15.6 inches
256 mm (...
Owner's Manual - Page 75
Touchpad Feature Active Area:
X-axis Y-axis Table 26. Camera Feature Type Resolution Table 27. Storage Feature Storage: Storage Interface
M4700
1920 X 1080 pixels • 220 nits (HD) • 300 nits (...Gb/s)
75 Keyboard Feature Number of keys
Layout Table 25. Feature
Maximum resolution Maximum Brightness
Operating angle Refresh rate Minimum viewing angles:
Horizontal Vertical Table 24.
Owner's Manual - Page 76
...VAC 3.50 A 50 Hz to 149 °F) 3 V CR2032 lithium ion cell
Table 29. Feature
Drives configurations: M4700 M6700
Size
Optical Drive: Interface
Configuration
Specification • SATA 3 (6 Gb/s)
one internal 2.5 inch SATA HDD/SSD...size of the hard drive is bound to change. For more information, see dell.com.
• SATA 1 (1.5 Gb/s) • SATA 2 (3.0 Gb/s) support ODD modules and Air Bay...
Owner's Manual - Page 77
Environmental Feature Temperature range:
Operating Storage Relative humidity (maximum): Operating Storage
M4700 180 W 9.23 A 19.50 VDC 180 W 30 mm (1.18 inches) 155 mm (6.10 inches) ... 160 kbps, 212 kbps, 424 kbps, and 848 kbps • ISO15693 • HID iClass • FIPS201 • NXP Desfire
M4700 32.70 mm (1.28 inches) 376 mm (14.80 inches) 256 mm (10.07 inches) 2.79 kg (6.15 lb)
M6700 ...
Owner's Manual - Page 81
...Display Feature Type
Size Dimensions:
Height Width Diagonal Active area (X/Y)
Maximum resolution Maximum Brightness
Operating angle
Specification two connectors for line-out and line-in...15-pin VGA connector, 19-pin HDMI connector, 20-pin DisplayPort connector one 8-in-1 memory card reader one one one one
M4700 • HD (1366 X 768) • FHD (1920 X 1080)
15.6 inches
256 mm (10.07 inches) 376...
Owner's Manual - Page 82
Camera Feature Type Resolution Table 45. Storage Feature Storage: Storage Interface
Drives configurations: M4700 M6700
Size
82
M4700 60 Hz
+/- 40°, +/-60° (FHD) +10°/-30°, +/- 50° (FHD)
M6700
Specification
• United States: 86 keys • United Kingdom: 87 ...
Owner's Manual - Page 83
... Feature Input voltage Input current (maximum) Input frequency Output power Output current Rated output voltage Dimensions:
Height Width
M4700 90 VAC to 264 VAC 2.50 A 50 Hz to 60 Hz 180 W 9.23 A 19.50 VDC... mm (6.10 inches)
M6700 90 VAC to 264 VAC 3.50 A 50 Hz to change. For more information, see dell.com.
• SATA 1 (1.5 Gb/s) • SATA 2 (3.0 Gb/s) support ODD modules and Air Bay with ...
Owner's Manual - Page 84
...
Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration: Operating Storage Maximum shock: Operating Non-operating
M4700 76 mm (2.99 inches)
M6700 100 mm (3.93 inches)
0 °C to 40 °C ..., 424 kbps, and 848 kbps • ISO15693 • HID iClass • FIPS201 • NXP Desfire
M4700 32.70 mm (1.28 inches) 376 mm (14.80 inches) 256 mm (10.07 inches) 2.79 kg...
Statement of Volatility - Page 1
... (8 MB), System BIOS and Video BIOS for basic boot operation, PSA (on the Dell Precision M4700/M6700 system board.
System memory SPD EEPROM
On System Non Volatile memory 512
No
memory
Bytes...
No
kbit (64 KB), Graphics system
(nVidia
BIOS. N/A Part of Volatility - The Dell Precision M4700/M6700 contains both volatile and non-volatile (NV) components. JDIM1,2,3,4 Two to avoid the problem....
Statement of Volatility - Page 2
...-of data)
RTC CMOS - Description
Reference Designator
Volatility Description
User Accessible for MAC address, LED mode, WOL settings, PXE settings. BBRAM (battery backed up)
Video memory -
various sizes in off state.
User
Non Volatile optical media. Primary... Action (Action necessary to prevent loss of -day information.
2012 Dell Inc.
Stores CMOS information. CD-
Statement of Volatility - Page 3
...other countries. Citrix®, Xen®, XenServer® and XenMotion® are either trademarks or registered trademarks of Microsoft Corporation in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™ are...
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