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Dell Latitude E6420 Support Question

Dell Latitude E6420 Support Question

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Question posted by danielabordogna on October 16th, 2012

I Have My Keyboard Locked (dell Latitude E6420). How Could I Enable It Again?

I could not use it. Seems that is locked. Fn x does not work. Could you tell me how to solve this issue?

Current Answers

Answer #1: Posted by NiranjanvijaykumarAtDell on October 17th, 2012 1:22 AM
This answer was accepted by the poster of the original question.
NiranjanvijaykumarAtDell

Member since:
May 12th, 2012

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Hello danielabordogna,

I am from Dell Social Media and Community.

Usually just a system restart would enable the keyboard, however if a restart does not fix the issue, follow the steps below below.

Go to Control Panel > Click on Accessibility Options > Uncheck all the options you see under Keyboard > Click Apply and OK.

If this does not fix the issue, connect an external USB keyboard and follow the link below to run a basic hardware test on your system. Follow all the prompts (May take more than 1hr). Once the initial tests are done, you will get a page listed Custom test, symptom tree, ect. Select Custom Test and run a test on your keyboard.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787

Let me know if you need further assistance, I will be glad to help.

Dell-Niranjan
Twitter: @NiranjanatDell


NiranjanAtDell
Dell Inc

Related Dell Latitude E6420 Manual Pages

User Manual - Page 1

...buttons 11. optical drive Regulatory Model: P15G, P14F Regulatory Type: P15G001, P14F001 February 2011 Latitude E6420 Front And Back View Figure 1. display 7. wireless switch 12. Front View 1. microphone 2. power button 8. eSata/USB connector 9. Dell Latitude E6420/E6520 Setup and Features Information About Warnings WARNING: A WARNING indicates a potential for property damage...
User Manual - Page 2

.... touchpad buttons (2) 18. keyboard 22. smart card slot WARNING: Do not block, push objects into, or allow dust to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. 2 Do not store your Dell computer in the air...
User Manual - Page 3

...10. ExpressCard slot 15. trackstick 22. volume control buttons 24. camera status light 6. keyboard 23. device status lights 3 display latch 2. HDMI connector 9. IEEE 1394 connector 12.... camera 5. display release latch 4. optical drive 13. power button 8. Latitude E6520 Front And Back View Figure 3. Front View 1. USB 2.0 connector 11. touchpad buttons (2) 20.
User Manual - Page 8

...power Output current Rated output voltage Temperature range: Operating Non-Operating Physical Latitude E6420 Height Width Depth Weight (with 4-cell battery) Latitude E6520 Height -40 °C to 65 °C (-40 &#...176;F to 1.35 inches) 8 NOTE: 150 W AC adapter is available only for computers with Latitude E6420. 100 VAC to 240 VAC 1.50 A, 1.60 A, 1.70 A, and 2.10 A 50 Hz to 60 Hz ...
User Manual - Page 10

...;, the DELL logo, Dell Precision™, Precision ON™, ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Advanced Micro Devices, Inc. Trademarks used in trademarks and trade names other than its own. 10 Blu-ray Disc™ is under license. Other trademarks and trade...
Owners Manual - Page 1

Dell Latitude E6420 and E6420 ATG Owner's Manual Regulatory Model P15G Regulatory Type P15G001, P15G002
Owners Manual - Page 2

..., Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of such mark by the Bluetooth® SIG, Inc. Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are either...
Owners Manual - Page 9

...contacts on Your Computer 1 Before Working Inside Your Computer Use the following conditions exist: • You have read the safety information that is not authorized by Dell is not covered by the online... procedure in on Your Computer. • You have performed the steps in Working on the locking tabs before you disconnect the cable. Read and follow the safety instructions that ...
Owners Manual - Page 49

... the system. 2. Install the Base Cover. 7. Install the ATG Handle (only for E6420 ATG systems). 10. Remove the processor from the system. Connect the heat sink assembly ...only for E6420 ATG systems). 11. Follow the procedures in a clockwise direction. 3. Tighten the four screws securing the heat sink. 5. Install the Battery. 9. Rotate the processor cam lock in After Working Inside ...
Owners Manual - Page 65

Remove the Battery. 5. Remove the Hard Drive. 9. Remove the Keyboard. 13. Remove the Optical Drive. 8. Remove the screws that secure the palm ... 65 Remove the ATG Port Cover (only for E6420 ATG systems). 3. Remove the SD Card. 6. Remove the Keyboard Trim. 12. Remove the Bluetooth Card. 11. Remove the ATG Handle (only for E6420 ATG systems). 4. Palm Rest 21 Removing the ...
Owners Manual - Page 121

... Express Series 6 chipset 64-bit SPI 32 Mbits 100 MHz Processor Types L2 cache External bus frequency • Intel Core i3 series (available only with Latitude E6420 only) • Intel Core i5 series with Turbo Boost technology 2.0 • Intel Core i7 series with Turbo Boost technology 2.0 up to ship with your computer...
Owners Manual - Page 122

... Video type Data bus: UMA Discrete Controller: UMA Latitude E6420 Latitude E6420 ATG Discrete Communications Network adapter four-channel high definition audio IDT 92HD90 24-bit (analog-to-digital and digital-to-analog) high definition audio microphone-in/stereo headphones/external speakers connector two 0.5 W (typical) per channel keyboard function keys and program menus • integrated...
Owners Manual - Page 123

... kbps, 424 kbps, and 848 kbps ISO15693 HID iClass FIPS201 NXP Desfire Display Type Size Active area (X/Y) Dimensions: Height Width Diagonal Maximum resolution Maximum Brightness Latitude E6420 white Light Emitting Diode (WLED) display 14.0 inch high definition (HD) 309.40 mm x 173.95 mm 192.50 mm (7.58 inches) 324.00 mm...
Owners Manual - Page 124

... Operating angle Refresh rate Minimum Viewing angles: Latitude E6420 Horizontal Vertical Latitude E6420 ATG Horizontal Vertical Pixel pitch Keyboard Number of keys Layout Touchpad Active Area: X-axis Y-axis Battery Type Dimensions: 4-cell and...mm 40.70 mm • 4-cell "smart" lithium ion (available only with Latitude E6420 only) • 6-cell "smart" lithium ion • 9-cell "smart" lithium ion
Owners Manual - Page 125

... off hours to 159 °F) Coin-cell battery 3 V CR2032 lithium coin cell AC Adapter Type Latitude E6420 65 W, 90 W, and 150 W Latitude E6420 ATG 90 W 125 Voltage 4-cell 14.80 VDC 6-cell and 9-cell 11.10 VDC Temperature range: Latitude E6420 Operating 0 °C to 35 °C (32 °F to 95 °F) Non-Operating -40 °C to...
Owners Manual - Page 126

...40 °C to 70 °C (-40 °F to 158 °F) to 158 °F) Physical Latitude E6420 Height Width Depth Weight (with integrated video card. AC Adapter NOTE: 65 W AC adapter is available only for computers with ...4-cell battery) Latitude E6420 ATG 26.90 mm to 32.40 mm (1.06 inches to 1.27 inches) 352.00 ...
Owners Manual - Page 127

...(14.07 inches) 246.50 mm (9.70 inches) 2.69 kg (5.93 lb) Environmental Temperature: Latitude E6420 Operating 0 °C to 35 °C (32 °F to 95 °F) Storage -40 °C to 65 ...°C (-40 °F to 149 °F) Latitude E6420 ATG Operating 0 °C to 60 °C (32 °F to 140 °F)* Storage -51 °C to 71 ...
Owners Manual - Page 138

... to set the option where the key is embedded in the internal keyboard. • Fn Key Only • By Num Lk Default Setting: Fn Key Only Allows you to speed up the boot process. Allows you to set the option to enable the Numlock option when the computer boots. The options are : • Serial...
Administration Guide - Page 1

.... Information in any use on discs and players. Blu-ray Disc™; disclaims any references in trademarks and trade names other countries. Reproduction of these materials in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™, ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™...
Administration Guide - Page 103

.... Intel AMT supports Serial Over LAN (SOL, text/keyboard redirection) and IDE Redirection (IDER, CD-ROM redirection) over the LAN connection and made available to the management console. When an active SOL session is established between an Intel AMT-enabled client and a management console using the Intel AMT redirection library, the client's serial...

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