How To Trouble Shoot

We can try to boot the computer in safe mode. To boot the computer in safe mode, please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select Safe Mode to boot the computer into Safe Mode.

You can click on the link below which will give you steps to login into Safe Mode: 

http://bit.ly/8X5sKf 

Would recommend you to do a system restore from safe mode and take the system to a prior date when it was working fine. At times it happens due to the updates not being properly installed on the system.

To perform System Restore click on the link below:

http://dell.to/JEe9aR

You can refer the Dell Article 266590 on www.support.dell.com

If still the issue persists, would suggest you to run a pre boot system assessment test. To run the test press and hold the FN key (function key) and then press the power button once and keep holding the FN key till you see the test running on the screen:

You can refer the Dell Article 266787 on www.support.dell.com

http://dell.to/oe1Qg1

Let the test run and if you get any error messages. Please let me know.

Please reply if you have any further questions.

Thanks & Regards
Rathish C
#iworkfordell