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Dell Latitude E5420 Support Question

Dell Latitude E5420 Support Question

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Question posted by dirob on September 19th, 2014

E5420 Won't Power On Or Charge

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Answer #1: Posted by freginold on November 20th, 2014 4:30 AM
This answer was accepted by the poster of the original question.
freginold

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When a laptop won't power on, it's often because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard/system board. Without being able to troubleshoot the laptop, it's almost impossible to say for sure which of the components is causing the problem.

You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)

If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.

The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.

Related Dell Latitude E5420 Manual Pages

User Manual - Page 1

Front And Back View Figure 1. Front View 1. camera status light (optional) 4. display 7. display-latch release switch 2. power button 8. Dell Latitude 5420/E5420/E5420m/5520/E5520/ E5520m Setup And Features Information About Warnings WARNING: A WARNING indicates a potential for property damage, personal injury, or death. camera (optional) 3. microphone (optional) 5. ...
User Manual - Page 2

... a problem with the fan or the computer. 2 Restricting the airflow can damage the computer or cause a fire. headphone connector 15. wireless switch 19. USB 2.0 connector 3. power connector 5. IEEE 1394 connector 8. volume control buttons 11. fingerprint reader (optional) 16. touchpad buttons (2) 18. trackstick buttons (3) 21. cooling vent 7. USB 2.0 connector 11. Do not...
User Manual - Page 3

...) 21. microphone 3. touchpad 19. device status lights 23. display 7. optical drive 12. Front View 1. camera (optional) 5. microphone 8. power and battery status indicators 17. Front And Back View Figure 3. VGA connector 10. wireless switch 16. Latitude 5520/E5520/E5520m - optical-drive eject button 11. display latch 2. keyboard 22. trackstick buttons (3) 20. USB...
User Manual - Page 4

...gets hot. Quick Setup WARNING: Before you begin any of the procedures in the air vents. power connector 5. cooling vents 7. eSATA/USB 2.0 connector 10. Secure Digital (SD) card slot 12.... network connector 2. USB 2.0 connector 3. Fan noise is running. However, power connectors and power strips vary among countries. USB 2.0 connector 11. ExpressCard slot WARNING: Do not block, ...
User Manual - Page 6

... external device, such as a printer. System Information Chipset Latitude 5420/E5420/5520/E5520 Intel HM65 Express chipset Latitude E5420m/E5520m Processor Latitude 5420/5520/E5420/E5520 Intel GM45 Express chipset • Intel Core i3 ...8594; Help and Support and select the option to turn on the computer. Power Button NOTE: It is recommended that you turn on and shut down your computer...
User Manual - Page 7

.../E5520m • Intel HD Graphics • Intel HD Graphics 3000 Intel GM45 Memory Memory connector Memory capacity Memory type Latitude 5420/E5420/5520/E5520 Latitude E5420m/E5520m Minimum memory Maximum memory two DIMM slots 1 GB, 2 GB, 4 GB, and 8 GB DDR3 SDRAM, 1333 MHz DDR3 SDRAM, 1066MHz 1 GB 8 GB NOTE: Only ...
User Manual - Page 8

...operating Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output power Output current 65 W 90 W Rated output voltage Temperature range: Operating Non Operating...(32 °F to 95 °F) -40 °C to 65 °C (-40 °F to 149 °F) Latitude 5420/E5420/ E5420m Latitude 5520/E5520/ E5520m 29.90 mm to 32.50 mm (1.18 inches to 1.28 inches) 30.20 mm to 33...
User Manual - Page 9

... Sempron™, 9 only) • End User License Agreement Information in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™, ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are registered trademarks or trademarks of Dell Inc.

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