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Question posted by nayyarchaudhry on July 7th, 2012

My Laptop Goes Off While I Am Using It

My laptop goes off while i am using it,how can i fix it?

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Answer #1: Posted by dellAnanthaR on July 11th, 2012 9:15 AM

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dellAnanthaR

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Hi nayyarchaudhry,

My name is Ananth and I work for the Social Media and Community Team at Dell. Now to understand your issue better please let me know if you get any error message when the computer starts to shut down or does it shut down when a particular application is opened. To try resolving the above issues that you are facing now please try the following steps to check if the issue lies within the hardware components on the laptop.

Please try using the computer in safe mode with networking.
To enter into safe mode with networking, shutdown the computer completely.
Turn ON the computer, start tapping the F8 button when the dell logo appears and highlight the option SAFE MODE WITH NETWORKING and try using the computer to check if the laptop shuts down.
Shutdown the computer completely.
Please follow the steps in the web link provided below.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_300428&isLegacy=true

Please make a note of the error code and click on the link in the table to get the issue resolved.

Thanks and Regards

Dell Anantha_Raman

Social Media Responder

Related Dell Inspiron N5050 Manual Pages

Owners Manual - Page 1

Dell Inspiron M5040/15-N5040/ 15-N5050 Owner's Manual Regulatory model: P18F Regulatory type: P18F001; P18F002; P18F003

Owners Manual - Page 2

... of data if instructions are either trademarks or registered trademarks of Microsoft Corporation in this text: Dell™, the DELL logo, and Inspiron™ are trademarks of your computer. Trademarks used in any manner whatsoever without notice. © 2011 Dell Inc. Information in the United States and/or other countries. Notes, Cautions...

Owners Manual - Page 5

... USB Board 44 12 Thermal Cooling Assembly 45 Removing the Thermal Cooling Assembly 45 Replacing the Thermal Cooling Assembly 46 13 Processor Module (For Inspiron 15-N5050/15-N5040 Only 47 Removing the Processor Module 47 Replacing the Processor Module 48 14 Hinge Cover 51 Removing the Hinge Cover 51 Replacing the...

Owners Manual - Page 10

... pull on its connector or on its metal mounting bracket. Before Working Inside Your Computer Use the following steps before you disconnect the cable. Hold a component such as a connector...Off Your Computer" on your warranty. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a processor...

Owners Manual - Page 13

...out of the battery bay. Battery 13 CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by your computer). CAUTION: To avoid damage to the unlock... periodically touching an unpainted metal surface (such as a connector on your warranty. Do not use only the battery designed for other Dell computers. CAUTION: Only a certified service technician should...

Owners Manual - Page 15

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by your warranty. CAUTION: Only a certified service ...is not authorized by Dell is not covered by periodically touching an unpainted metal surface (such as possible. 4 Using a plastic scribe, release the four tabs that shipped with your computer. Damage due to replace. Removing the Keyboard...

Owners Manual - Page 19

... your computer). Removing the Memory Module(s) 1 Follow the instructions in "Before You Begin" on the system board. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by installing memory modules on page 9. 2 Remove the battery. NOTE: Memory modules purchased from the memory-module connector. Your computer has...

Owners Manual - Page 23

...Remove the battery. See "Removing the Battery" on the optical drive to the computer base. 5 Using a plastic scribe, push the notch on page 13. 3 Remove the keyboard. See "Removing the ...out of the optical-drive compartment. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by your computer). CAUTION: Only a certified service technician should...

Owners Manual - Page 25

... computer when it was sold, the Mini-Card slot may or may not have a Mini-Card installed. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by Dell is already installed.

Owners Manual - Page 27

If you use excessive force, you feel resistance, check the connectors on the card and on the system...Card 27 If you may damage the connector. Replacing the Mini-Card 1 Follow the instructions in protective antistatic packaging. CAUTION: Use firm and even pressure to ensure correct insertion. For more information, see "Protecting Against Electrostatic Discharge" in the safety information ...

Owners Manual - Page 29

... Begin" on your computer. CAUTION: Only a certified service technician should perform repairs on page 9. 2 Remove the battery. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by your computer). 7 Palm-Rest Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer...

Owners Manual - Page 31

Palm-Rest Assembly 31 1 2 1 power-button board cable 2 touch-pad cable CAUTION: Carefully separate the palm rest from the computer base to avoid damage to the palm rest. 7 Using a plastic scribe, carefully pry out the palm-rest assembly and then ease the palm-rest assembly from the computer base 8 Lift the palm-rest assembly off the computer base.

Owners Manual - Page 35

...: To help prevent damage to the palm rest. 7 Lift the power button board along with your computer. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by your warranty. Removing the Power Button Board 1 Follow the instructions in "Removing the Palm-Rest Assembly" on page 9. 2 Remove the...

Owners Manual - Page 36

.... 1 5 2 4 3 1 alignment post 3 power-button board cable 5 screw 2 tabs (2) 4 power button board Replacing the Power Button Board 1 Follow the instructions in "Before You Begin" on page 9. 2 Using the alignment post, place the power button board on the palm rest assembly and snap it into place. 3 Replace the screw that no stray screws...

Owners Manual - Page 37

... Your Computer" on page 9. 2 Remove the battery. Removing the Hard Drive 1 Follow the instructions in Sleep state. CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by your warranty. Do not remove the hard drive while the computer is hot, do not touch the metal housing of...

Owners Manual - Page 41

... grounding strap or by your computer). Removing the Coin-Cell Battery 1 Follow the instructions in "Removing the Palm-Rest Assembly" on page 29. 4 Using a plastic scribe, gently pry the coin-cell out of the battery socket on the system board. 5 Lift the coin-cell battery out of the battery ...

Owners Manual - Page 47

...see "Removing the Battery" on page 9. 2 Remove the battery. Processor Module (For Inspiron 15-N5050/15-N5040 Only)47 CAUTION: To help prevent damage to step 8 in your skin can...socket, use a small, flat-blade screwdriver and rotate the ZIF-socket cam screw counterclockwise until it comes to servicing that shipped with your computer. 13 Processor Module (For Inspiron 15-N5050/15-N5040...

Owners Manual - Page 48

Be careful not to illustrate proper installation is shipped. 48 Processor Module (For Inspiron 15-N5050/15-N5040 Only) NOTE: If you install a new processor, a new thermal-cooling assembly including an affixed thermal pad or a new thermal pad along with documentation ...

Owners Manual - Page 49

... "Replacing the Palm-Rest Assembly" on page 46. 5 Follow the instructions from step 3 to the system board. 4 Replace the thermal cooling assembly. Processor Module (For Inspiron 15-N5050/15-N5040 Only) 49 NOTE: The pin-1 corner of the processor module has a triangle that no stray screws remain inside the computer.

Owners Manual - Page 50