We Can't Get The Speakers To Work On 14z

Welcome to the Dell Community.

In order to provide you with the right support would like to know if you are using an external speaker or an inbuilt speaker?

For inbuilt speaker not working,

First step : Make sure the mute button is unmuted.

Second step : Try playing different media files.

Third step : Click on the link below and update the audio drivers.(Don’t forget to enter your system service tag)

http://www.dell.com/support/drivers/us/en/19/DriversHome/?c=us&s=dhs&cs=19&l=en

For external speaker not working.

First step : Try using a good known headphone.

Second step : Make sure the mute button is unmuted/also check the volume knob on the external speaker.

Third step : Try playing different media files.

Fourth step : Click on the link above and update the audio drivers.(Don’t forget to enter your system service tag)

Thanks,

Mughasheto

Dell | Social Media Outreach | Global Social Media & Community