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Question posted by BIGBLUEEAST on November 19th, 2012

Box Reseting Self While Watching Tv

While I am watching tv, my DirectTV R10 box turns off and resets itself... why?

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Answer #1: Posted by Odin on November 20th, 2012 8:10 AM

This answer was accepted by the poster of the original question.

Odin

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DirecTV's technical support is very good. While at your TV phone it at 800-531-5000, and the rep will either guide you through a fix or offer to send a technician.

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Answer #2: Posted by robertbarr4u on November 20th, 2012 4:56 PM

robertbarr4u

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I was told by DirecTv that it is a sofware problem apparently affecting thousands of Tivo DVR's and other brands. They say the engineers at Tivo and DirecTv are working on the solution and to keep your unit on, connected to the satelites and the telephone line connected. When the fix is found they will send the sofware out to the units and they will magically work again... Between you and me, I going to ask for a refund for the days that the unit isn't working right. My HR10-250 now resets approx every 15 minutes. After 6 days,I can't stand it anymore.

Related DIRECTV R10 Manual Pages

System Manual - Page 7

...On Request 60 Chapter 5: Watching Live TV and Recorded Programs 65 Using the Control Buttons 66 Status Bar 67 Channel Banner 68 Watching Live TV 69 Watching Programs from Now Playing ...102 Restart or Reset System 103 Standby 104 Chapter 7: Troubleshooting 105 Contacting Customer Care 106 Questions About Getting Started 107 Questions About Live TV (Including Satellite Signal 108 ...

System Manual - Page 10

...174; DVR with the service. As you use your DIRECTV DVR. Read through them to point your TV. (See Chapter 1, "Connecting.") 2. Your new DVR incorporates the latest DVR technology from TiVo. .... Take the five tours in detail. viii Getting Started After a satellite dish antenna has been installed, you watch television. Your dish must be installed, before you have access to...

System Manual - Page 13

...from your satellite dish antenna to the room where the DVR will still be turned off. If you to connect two cables to your new DVR as well as VCRs, DVD players, or A/V receivers. it may...; Programming If you can watch programs saved in the Now Playing List. Use a surge protector. If you currently own a Dual LNB satellite dish antenna that is already connected to two TVs, you have an antenna...

System Manual - Page 14

... will not work properly unless you have connected a multiswitch with at the arm extending out from the dish. A satellite receiver does what its type is not recommended. If you own a 2 or 3 satellite dish antenna, your TV can understand, then sends pictures and sound to the number of dish you may encounter during installation. Single...

System Manual - Page 15

... of your second television. Video, Audio, and Electronics Equipment and Terms Switch Box. "Dual Tuner" means your DVR to watch or record programs on your available channels. Access Card. It must be able to change channels. A tuner picks one to a satellite receiver on two channels at once, allowing you to work unless you currently...

System Manual - Page 18

...Digital Audio cable (not supplied), and a device (such as an A/V receiver) that accepts Dolby Digital input. If your equipment supports it. (You ...cable (not supplied) to connect your DVR to indicate signal strength when you are watching a program with S-Video cable (red) (white) (yellow) (S-Video) ᕣ... ends. If you 'll also need to your TV. If you don't need a connection for Dolby ...

System Manual - Page 19

...additional inputs on page 129. Setup Variations (optional) • Variation 1: Adding an A/V receiver with Dolby Digital audio. Connecting Other Devices. Be sure to consult your existing home entertainment ... the next. Basic Setup • Connecting the DVR to your satellite dish and your DIRECTV® DVR is turned off and your TV. Always connect cables from the OUT jack of one of your...

System Manual - Page 21

...TV's remote to change the input. If your TV has only one Coaxial RF cable coming from the RF Out jack. ᕤ 11 Keep in your DVR and turn...card makes contact with "Guided Setup" on your TV. To watch DIRECTV® channels, you only have one audio... to view the signal coming from your satellite dish to the Satellite In jacks on your TV. Once you don't see the Welcome screen...

System Manual - Page 23

...RF Out jack to connect video to your TV. Once you see page 107. Set your A/V receiver to play audio from that your satellite dish antenna, connect it to the Satellite In 1 jack. You may need help...on your TV, you must also set the Channel 3/4 switch on your TV. Setup Examples 1 If you use the yellow end of the slot. Tune your satellite dish to connect video. To watch DIRECTV®...

System Manual - Page 31

...satellite in the sky. Satellite Dish Guided Setup Satellite Dish Guided Setup Satellite Dish Guided Setup tells the DIRECTV® DVR what type of satellite dish antenna you are using , then press SELECT. Satellite...oval 3 satellite dish antenna receives its type there. It can receive signals from three satellites. 2 and 3 satellite dish antennas are only replacing a DVR that receives a signal...

System Manual - Page 33

...turn the volume on your TV up so you can check signal strength while you adjust the position of channels from transponders on all transponders for both Satellite In jacks, the signal strength for each of the next two screens there is adjusting the satellite...to highlight the transponder number. If you might have someone watching the signal strength meter and then reporting through a cell...

System Manual - Page 34

... to set up for do not appear in a place without a satellite signal-the bottom choice on them again after the DVR has been set up to Activate. Many of the DVR's features use such features immediately, you may receive fewer or no TV channels, you will gather and process up the DVR, choose...

System Manual - Page 38

... the selection and press PLAY (or SELECT) on your remote to watch live TV or recorded programs, read . You can set up recordings, watch a special preview or visit a Showcase. We suggest you will notice... Messages. See page 78 for more about Showcases. To get to selections that you have received something new from DIRECTV: When you see this icon to play the video. These will ...

System Manual - Page 97

...to turn the volume on all of your satellite dish antenna. The DIRECTV transponders receive information...TV up so you can also use this screen to change them. Most of your channels, you may be sure you receive...satellite. A transponder is adjusting the satellite dish antenna. Different channels are rebroadcast by different transponders, and different satellites have someone watching...

System Manual - Page 118

... just changed the channel. The recording starts over each tuner. Can I see page 3. Chapter 7 Troubleshooting Questions About Live TV (Including Satellite Signal) How do I rewind to what I was watching before? • You can pause live TV up to 30 minutes of time you can rewind depends on how long you have Dual Tuner enabled...

System Manual - Page 120

...satellite signal. If this is bad. • The position of your satellite dish antenna. From DIRECTV Central, choose "Messages & Setup," then "Restart or Reset...position it. then press the LIVE TV button to return to restore the ...watch has the message "This program is not available in your area," and the screen is black. • Some sports events may be an obstruction (for satellite...

System Manual - Page 139

...TV technician for help. If this information must accept any interference received, including interference that to which Conformity is subject to the following measures: • Reorient or relocate the receiving satellite...by one or more of Equipment: DIRECTV® DVR • Model Number: R10 Your DIRECTV® DVR complies with the instructions, may cause undesired operation. This...

System Manual - Page 149

... have an antenna or cable with no cable box, and your TV's RF In. RF Out. If you use DIRECTV and DVR functions while watching antenna or cable channels, even if you connect... and connect your TV has multiple inputs, you do not make this channel (3 or 4) in Satellite Dish Guided Setup, allows you to watch DIRECTV® channels if you can connect the second satellite cable from the...

System Manual - Page 159

... information 24 programmable buttons resetting 98 Purchases screen 62,...satellite dish antenna types 4 lost password 116 TV content and 83 satellite dish guided setup 21 spending limit 85 TV movies and 83 Satellite In 1 jack 139 password TV ratings definitions 86 Satellite In 2 jack 139 lost Parental Controls password 116 ratings 73 satellite receiver 4 PAUSE button 66 record Satellite...

System Manual - Page 160

... to choose 8 S-Video Output jack 139 switch box 5 System Information screen 100 system reset 103 System Test screen 101 T terms, useful 4 test satellite signal strength 87 time how the DVR's clock is... 5 troubleshooting satellite signal 24 TV aspect ratio 89 U USB ports 140 V video cables choosing 8 Video Settings screen 89 150 View Recording History 47 view upcoming 49 W watching recorded programs...

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