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D-Link DIR-615 Support Question

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Question posted by colethaross on December 7th, 2012

I Have Dlink Router Model 615 Keeps Failing Voip Test

I have DLink router Model 615 and i work from home and I have to be wired through a router and it is failing the VOIP test. When I hardwire from my computer to my modem it pass the test. Any suggestions before I go purchase a new router and a different brand

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Related D-Link DIR-615 Manual Pages

Product Manual - Page 3

... 59 Troubleshooting 61 Wireless Basics 65 What is Wireless 66 Tips 68 Wireless Modes 69 Networking Basics 70 Check your IP address 70 Statically Assign an IP address 71 Connect to Cable/DSL/Satellite Modem 72 Connect to Another Router 73 Technical Specifications 75 Contacting Technical Support 76 Warranty 77 Registration 83 D-Link DIR-615 User Manual 
Product Manual - Page 4

...; D-Link DIR-615 Wireless Router • 2 Detachable Antennas • Power Adapter • CAT5 Ethernet Cable • CD-ROM with Installation Wizard, User Manual, and Special Offers Note: Using a power supply with a different voltage rating than the one included with Service Pack 2 D-Link DIR-615 User Manual  Section 1 - System Requirements • Ethernet-based Cable or DSL Modem •...
Product Manual - Page 6

... default settings. D-Link DIR-615 User Manual  Internet Port The auto MDI/MDIX Internet port is the connection for the supplied power adapter. LAN Ports (1-4) Connect Ethernet devices such as computers, switches, and hubs. Section 1 - Product Overview Hardware Overview Connections Reset Pressing the Reset button restores the router to the cable or DSL modem.
Product Manual - Page 8

..., you through the installation process. D-Link DIR-615 User Manual  Before you may need to call your ISP to change connection types (USB to your modem, disconnect the USB cable and connect an Ethernet cable to the Internet. In some cases, you Begin Please configure the router with the computer that was last connected...
Product Manual - Page 9

... the number of walls, ceilings, or other network devices to position access points, wireless routers, and computers so that generate RF noise. 5. D-Link DIR-615 User Manual  Building Materials make a difference. Section 2 - Materials and objects such as ceiling fans, lights, and home security systems), your product away (at an angle) for better reception. 3. Make sure...
Product Manual - Page 10

... holder. The steps and screens are shown in the CD-ROM drive. When the autorun screen appears, click Install Router. Installation Getting Started The DIR-615 includes a Quick Router Setup Wizard CD. Insert the Quick Router Setup Wizard CD in Windows® XP. The step-by-step instructions that follow are similar for the other...
Product Manual - Page 11

...-down menu and then enter your new D-Link wireless router using the web-based configuration utility. Section 3 - D-Link DIR-615 User Manual 11 Web-based Configuration Utility To access the configuration utility, open a web-browser such as Internet Explorer and enter the IP address of the router (192.168.0.1). Leave the password blank by default...
Product Manual - Page 12

... you want to configure your router. Section 3 - Configuration Setup Wizard You may click Setup Wizard to page 16. D-Link DIR-615 User Manual 12 If you want to enter your settings without running the wizard, click Manual Configuration and skip to quickly configure your wireless settings, click Launch Wireless Security Setup Wizard and skip to...
Product Manual - Page 14

... last connected directly to remove your PPPoE software from your modem. Select Static if your PPPoE username and password. The ...default host name is optional but may be changed. D-Link DIR-615 User Manual 14 If you the IP address, subnet mask, ... address of the Router and may need to continue. The software is no longer needed and will not work through a router. Configuration If you...
Product Manual - Page 15

... It may take a few tries to initially connect to save your settings. D-Link DIR-615 User Manual 15 If you selected Big Pond, select your L2TP username and password. Click...authentication server from the drop down menu. Section 3 - Once the router is finished rebooting, click Continue. Click Next to test your browser window and reopen it to continue. You will also need ...
Product Manual - Page 38

...://support.dlink.com. Configuration Update Firmware You can download firmware upgrades to locate the firmware update on the local hard drive of the Router here. Browse: After you want to use is on your hard drive from the D-Link support site. Please check the D-Link support site for the update. D-Link DIR-615 User...
Product Manual - Page 45

Section 3 - Here you can view the amount of the DIR-615. D-Link DIR-615 User Manual 45 Configuration Stats The screen below displays the current statistics of packets that pass through the router.
Product Manual - Page 58

... Connection box will appear. If the connection fails, please verify that is on the wireless router. D-Link DIR-615 User Manual 58 It may take 20-30 seconds to connect to a Wireless Network 3. Section 5 - Connecting to the wireless network. Enter the same WEP key that the WEP settings are correct. The WEP key must be exactly the...
Product Manual - Page 60

If the connection fails, please verify that the WPA-PSK settings are correct. It may take 20-30 seconds to connect to a Wireless Network 3. The WPA-PSK passphrase must be exactly the same as on the wireless router. D-Link DIR-615 User Manual 60 The Wireless Network Connection box will appear. Section 5 - Connecting to the wireless network. Enter the...
Product Manual - Page 64

...change the MTU enter the number in increments of your router (192.168.0.1) and click OK. • Enter your email. Click OK to save your settings. • Test your username (admin) and password (blank by 10... 6 - Troubleshooting You should start at 1472 and work your MTU, you get a fragmented packet. D-Link DIR-615 User Manual 64 Once you find your way down by default).
Product Manual - Page 65

... receives data with radio signals instead of wires. Innovative ways to utilize WLAN technology are used to work and communicate more efficiently. Wireless users can use the same applications they use servers, printers or an Internet connection supplied through the wired LAN. D-Link DIR-615 User Manual 65 Appendix A - Wireless LANs are helping people to provide this...
Product Manual - Page 68

... a few things to place the router/access point as high as possible from remote locations like the freedom of setting up a wireless network. D-Link DIR-615 User Manual 68 The wireless connection in mind, when you 're installing it for the best performance. Using a D-Link Cardbus Adapter with your home. Wireless Basics Where is usually called "hotspots...
Product Manual - Page 76

Before you contact technical support, please have the following ready: • Model number of the router (e.g. DIR-615) • Hardware Revision (located on the label on the bottom of the router). rev A1)) • Serial Number (s/n number located on the label on the bottom of the product (e.g. For customers within the United States: Phone Support: (877...
Product Manual - Page 79

...foregoing requirements, or for the product, or if the model or serial number has been altered, tampered with the ...D-Link not to D-Link Systems, Inc., 17595 Mt. D-Link DIR-615 User Manual 79 D-Link may reject or return any manuals or ...Improper or incorrectly performed maintenance or repair voids this Limited Warranty. DLink will not be prominently marked on Delivery ("COD") is available...
Quick Installation Guide - Page 2

ENGLISH CONTENTS OF PACKAGING CONTENTS INSTALLATION CD INCLUDES SET-UP WIZARD & TECHNICAL MANUALS WIRELESS N 300 ROUTER DIR-615 POWER ADAPTER ADAPTER ETHERNET CABLE (CAT5 UTP) CONNECT THE ROUTER TO YOUR PC DURING SET-UP If any of these items are missing from your packaging contact your reseller 2 DIR-615

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