My Phone Broke I Got Another Phone That I Want To Use My Service On What Do I D

However, whether this phone is from Cricket or not, would require contacting Cricket Customer Support to find out. After all, you won't know if you don't try.

Here are the options for contacting a Cricket Customer Service Representative:

Click on the email icon <a href="http://www.mycricket.com/support/search?search_form%5Bq%5D=use+phone+from+another+company"rel="nofollow">here</a> to request assistance

Call Customer Service: 1-800-CRICKET, you will likely need the Serial number from the back of the phone, under the battery (also called the ESN, DEC, DECESN, or IMEI number).

Go To your local Cricket Service Center for assistance. you can go to the <a href="https://account.mycricket.com/cricketlocations/"rel="nofollow">Find a store near you</a> link and enter your zip code for a map of the locations closest to you.

Please note: Many phone models can be made compatible for use, if not already from Cricket. However, Cricket will only guarantee phone and text service, as some other items, functions or apps may not work correctly on the phone, even after flashed.

2
Write down the ESN number of the phone printed on the silver label affixed to the inside of the battery compartment. The ESN number is an 11-digit number that will be labeled: ESN, D or DEC (depending on the brand). Note, if the label says IMEI or the number is 15 to 17 digits long the phone cannot be used on the Cricket network as it is not a CDMA-type phone.

3
Write down the alphanumeric code also printed on the label next to the word "Model."

4
Replace the battery and back cover on the phone. Charge the phone completely and then turn off the phone.

5
Bring the phone to a location within the Cricket coverage area, not within an area where Cricket can be accessed via another service provider's network. Consult the Cricket coverage map for the best location.

6
Call Cricket customer service (1-800-CRICKET 800-274-2538). Give the representative the active account information, ask to switch the account service to the new phone and provide the ESN and model numbers.

7
Turn on the phone when representative says to do so. Dial *228 and wait for the message on the screen to say that programming was successful before hanging up the call.