I Tried To Order But What Is The Address Nickname ?

Want to order the Range Hood as I did but said what is your address nickname. This is my first time and I want to charge it on online as not want billing. Please, help how to do this to order to charge my credit card. The order I like very much is "Ancona Tornado II 36" Range Hodd" cost : $379.99

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Answer #1: Posted by 1stLadyDawn on September 29th, 2012 10:07 AM

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1stLadyDawn

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In the past 2 weeks, Costco has upgraded their security system and now you need a separate "nickname" for your billing address and for your shipping address. So when you get to the checkout where it asks that question, you can no longer use the same "nickname" or password for both.

Actually this sounds as if it is good protective step although it does suggest that in the past there has been some hacking of customer accounts. Keeping the billing and shipping separate for access even though they are in all likelihood the same, keeps your credit card more secure.

If you do have a problem, you can call 1-800-955-2292 for Account assistance. Since they are probably getting a lot of these calls with the new change, you may have to leave a call-back number. You aren't the only one experiencing the same issue.

And if you have trouble signing in, they are working on that issue as well.