Question posted by dollykappy on September 29th, 2015
Why Can't I Access My Private Message?
I received a message that says I have a private message. However, when I click on the icon to access it, it doesn't work. What is going on?
Current Answers
Answer #1: Posted by Odin on September 29th, 2015 4:03 PM
This is very likely a browser issue. Do the following:
1. Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies may help also, so you may want to do both. If the problem is not solved...
2. Restart your computer. If the problem is not solved...
3. It may be necessary to update your browser; links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742
4. As a last resort you may have to switch browsers.
* * * *
In case none of the above solves, you'll have to turn to Classmates. You can reach Classmates at 206-301-5700. You can write the company with the form at http://www.classmates.com/search/help/contact.
1. Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies may help also, so you may want to do both. If the problem is not solved...
2. Restart your computer. If the problem is not solved...
3. It may be necessary to update your browser; links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742
4. As a last resort you may have to switch browsers.
* * * *
In case none of the above solves, you'll have to turn to Classmates. You can reach Classmates at 206-301-5700. You can write the company with the form at http://www.classmates.com/search/help/contact.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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