Money From Acct Taken Wrongly. I Didn't Have A Auto-renewal.

I wish for you to put cabk the money that your deducted from my checking acct for a auto-renewal which i didnt have or want it was 15.00 and I'd like it to be deposited back into my acct. thank you Elizabeth Sisson

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Answer #1: Posted by Odin on September 22nd, 2013 10:53 AM

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Odin

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Yours is one of a great many similar complaints about this company; sorry for your problems. If you wish to cancel (if you haven't yet done so), follow the instructions at:
http://www.classmates.com/search/help/article?articleId=4384&keywords=cancel

This should stop future charges but may not affect outstanding charges. To reverse outstanding charges, send a certified snailmail to the company, giving them a reasonable time (say 10 days) in which to respond. Then if you don't receive satisfaction you will want to dispute the charge with your card provider—but observe that bank's time limits, which you can learn by phoning it.

Here's Classmates's address:

Classmates Online, Inc.
P.O. Box 1269
Renton, WA 98057

You can also reach Classmates at 206-301-5700, and write the company with this form.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.