Question posted by jacklitton on March 24th, 2013

Cancellation How Do I Cancell ????/

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Answer #1: Posted by roadrunnertim on March 24th, 2013 12:27 PM
This answer was accepted by the poster of the original question.
roadrunnertim

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The easiest way to cancel is to call your bank and tell them not to allow any more withdrawals from Classmates.com. If they have already taken money out, tell your bank that you do not want a membership any more and have them reverse the charge. Your bank's customer service phone number is on the back of your credit or debit card. 

Classmates.com is getting a very bad reputation for renewing memberships of people who no longer want to subscribe to their service. You can try to contact them, but you won't get much help trying to cancel your membership.

 

Answer #2: Posted by roadrunnertim on March 24th, 2013 4:59 PM
roadrunnertim

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Sorry, but Odin is wrong to constantly defend Clasmates.com. The main problem I see with Classmates.com is that they have NO customer service number you can call to cancel the membership or to just ask them a question. Do you know of any other legitimate business that doesn't have a customer service phone number to call? I don't. 

 

Answer #3: Posted by Odin on March 24th, 2013 12:26 PM
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Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #4: Posted by Odin on March 24th, 2013 12:54 PM
Odin

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Roadrunnertim's answer is wrong. As I read your question, you don't want to reverse the charge but want to cancel your subscription. To cancel, follow the instructions at:
http://www.classmates.com/search/help/article?articleId=4384&keywords=cancel  

If however you do want to reverse the charge, the previous advice is still wrong, for 4 reasons:

  1. It's possible you may have without realizing it agreed to the charge, and if Classmates can show that, your appeal to you bank will almost certainly fail.
  2. It's likely in any case that before reversing the charge your bank will want documentation that you attempted to clear the charge with Classmates.
  3. If you do not communicate with Classmates, Classmates may continue to add charges annually.
  4. I have read a great many complaints against Classmates, but have seen none at all claiming that Classmates did not itself reverse charges when so requested.

Should you want reversal and not just cancellation, you can write the company with this form, but I urge you to send a certified snailmail to the company, giving them a reasonable time (say 10 days) in which to respond. Then if you don't receive satisfaction you can always appeal to your bank—but observe the bank's time limits, which you can learn by phoning the bank.

Here's Classmates's mailing address:

    Classmates Online, Inc.
    P.O. Box 1269
    Renton, WA 98057


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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