Cisco 7937G Support Question
Cisco 7937G Support Question
Find answers below for this question about Cisco 7937G - Unified IP Conference Station VoIP Phone.Need a Cisco 7937G manual? We have 2 online manuals for this item!
Question posted by erichmaroga on January 10th, 2018
Device Is Not Trusted , 7937 Not Registered
How can I resolved that issue?
Current Answers
Answer #1: Posted by anis0012 on January 10th, 2018 5:16 AM
anis0012
Member since:
December 17th, 2017 Points: 196,100
Member since:
December 17th, 2017 Points: 196,100
Sounds like CUCM is either finding an unroutable urgent priority match or the intended pattern is not in the Calling Search Space of the device.
Is the CSS the same as on other phones which can successfully call the number?
Check the dialed number analyzer using the CSS configured on the device (and line).
Check for any translation patterns or urgent priorities route patterns.
Are you using the @ symbol? If so, have you installed and chosen the correct Numbering plan?
CCM Traces would probably be helpful also.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml
Related Cisco 7937G Manual Pages
Administration Guide - Page 2
...Way to Increase Your Internet Quotient, and TransPath are registered trademarks of the television or radio.
• Move ...Unified IP Conference Station 7937G Administration Guide for illustrative purposes only. These limits are designed to this document are the property of Cisco Systems, Inc.;
This equipment has been tested and found to comply with the limits for a Class B digital device...
Administration Guide - Page 5
... Configuring a Custom Conference Station Ring 6-3 Configuring the Idle Display 6-4
Viewing Model Information, Status, and Statistics on the Conference Station 7-1 Model Information Screen 7-1 Status Menu 7-2 Network Statistics Screen 7-2 Call Statistics Screen 7-4 Device Information Screen 7-5
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager...
Administration Guide - Page 6
... and Maintenance 9-1
Viewing Call, Device, and Network Information 9-1
Using Ping 9-2
Resolving Startup Problems 9-2 Symptom: The Conference Station Does Not Go Through its Normal Startup Process 9-3 Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager 9-3 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing...
Administration Guide - Page 9
..." section on a Voice-over-IP (VoIP) network. Preface
Overview
The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on page x for end-users of a Unified Communications network, this manual...
Administration Guide - Page 10
.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications
Manager 6.0 • Cisco Unified IP Conference Station 7937G Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified IP Conference Station 7937G
Cisco Unified Communications Manager Cisco Unified Communications...
Administration Guide - Page 13
... a variety of Configuring and Installing Conference Stations, page 1-9
Caution
Using a cell, mobile, or GSM phone, or two-way radio in close...IP telephony features, including access to a Cisco Unified IP Conference Station 7937G might cause interference. Cisco Unified IP Conference Station 7937G Administration Guide for Conference Stations, page 1-7
• Overview of other network devices...
Administration Guide - Page 16
... information about DCHP configurations, refer to other devices and receive information about other conference stations and gateways.
To communicate using the conference station with the Cisco Catalyst switch.
Cisco Unified IP Conference Station 7937G Administration Guide for call control servers and endpoint clients like IP conference stations. Chapter 1 An Overview of Service (QoS...
Administration Guide - Page 27
...• Understanding the Conference Station Startup Process, page 2-5 • Adding Conference Stations to a networking device, such as a Cisco Catalyst switch. You must also register the conference station with Other Cisco Unified IP Communications Products
To function in the IP telephony network, the conference station must be connected to the Cisco Unified Communications Manager Database...
Administration Guide - Page 28
...; Telephony Features Available for the Conference Station, page 5-1
Providing Power to Install the Conference Station on page 1-7. Cisco Unified Communications Manager manages the components of security functionality for the conference station, see the "Understanding Security Features for Cisco Unified Communications Manager 6.0
2-2
OL-11560-01 Rev. Cisco Unified IP Conference Station 7937...
Administration Guide - Page 31
...B0
Cisco Unified IP Conference Station 7937 Administration Guide for the first time
If auto registration is the Media Access Control (MAC) address of the voice VLAN defined on See the "Resolving Startup Problems" section the switch port. In this image, the conference station initializes its VLAN membership before , the conference station will reset and attempt to register repeatedly. Table...
Administration Guide - Page 32
... Communications Manager 6.0
2-6
OL-11560-01 Rev.
If the conference station was manually added to auto-register itself in Cisco Unified Communications Manager. Cisco Unified IP Conference Station 7937 Administration Guide for connecting to a TFTP Server.
If the conference station has a statically-defined IP address, you must be manually added to use instead of the one assigned...
Administration Guide - Page 33
... for adding conference stations to conference stations. Can schedule when conference stations are added to different device pools without affecting their directory numbers. B0
Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0
2-7
Adding Conference Stations with the MAC address and DNs for Auto-Registered Phones Support (TAPS...
Administration Guide - Page 35
... of the conference station. • Display the conference station web page, and click the Device Information hyperlink. For information about accessing the conference station web page, see the "Determining the MAC Address of a Conference Station" section on page 2-9. B0
Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0
2-9
Chapter...
Administration Guide - Page 55
... (choose System > SRST). Indicates that the conference station was unable to register with the TFTP server instead. Cisco Unified IP Conference Station 7937G Administration Guide for processing calls from the conference station, in the Device Configuration menu from Cisco Unified Communications Manager, not from which the conference station is active. Chapter 4 Configuring Settings on page...
Administration Guide - Page 67
... Unified IP Conference Station 7937G.
After the LDAP directory configuration completes, users can assign button templates to synchronize a PAB with a URL and login information. To synchronize with Microsoft Active Directory and Netscape Directory Server.
To add a button template, log on to Cisco Unified Communications Manager Administration and choose Device > Device Settings > Phone...
Administration Guide - Page 82
... if you require assistance with Cisco Unified Communications Manager display the IP address at the top of these methods:
• From Cisco Unified Communications Manager Administration, choose Device > Phone. Cisco Unified IP Conference Station 7937G Administration Guide for the conference station.
For more information, see the "Device Information" section on page 8-4. • Ethernet...
Administration Guide - Page 85
... Unified IP Conference Station 7937G Administration Guide for the conference station.
An option may also include the SRST designation, which indicates an SRST router capable of providing Cisco Unified Communications Manager functionality with which the conference station can also show the Cisco Unified Communications Manager server IP address and one of a Survivable Remote Site Telephony...
Administration Guide - Page 92
... > Ping. The Ping menu displays the following two options to test network connectivity to another conference station. You can enter either an IP address or a Host name. Enter the IP address or Host name of a conference station to make sure the
device is connected to ping. Press the Up or Down navigation button to select a method to...
Administration Guide - Page 95
.... Cisco Unified IP Conference Station 7937G Administration Guide for the server that other conference stations and devices are unable to locate the conference station experiencing problems, and then click the device name. To create a new configuration file, follow these steps:
Procedure
Step 1 Step 2
In Cisco Unified Communications Manager Administration, choose Device > Phone. If...
Administration Guide - Page 96
.... Cisco Unified IP Conference Station 7937G Administration Guide for details. See the "Adding Conference Stations to the Cisco Unified Communications Manager Database" section on the same network or VLAN as the DHCP server, or the switch port to obtain an IP address when it starts up, the conference station may not be disabled. You can register with a Cisco Unified Communications Manager...
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