Canon PIXMA MP495 Support Question
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Question posted by eldbari on April 20th, 2014
Canon Printer Mp495 Cannot Communicate With Printer
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Related Canon PIXMA MP495 Manual Pages
Network Setup Troubleshooting - Page 5
![](/manualimages/i/1/canon-pixma-mp495-network-setup-troubleshooting-3f5e3de_5_2507.png)
![](/manualimages/i/1/canon-pixma-mp495-network-setup-troubleshooting-3f5e3de_5_2507.png)
...access. Check 4 If the problem is Displayed
Check
Check 1
Make sure that Canon software is attempting to access the network.
It protects computers and corporate networks ..., set to prevent unauthorized access to communication.
• DHCP function A function to automatically assign required information (IP address, etc.) to computers, printers or other devices connected to the network...
MP495 series Getting Started - Page 66
![](/manualimages/p/k/canon-pixma-mp495-mp495-series-getting-started-0c76299_66_28c5.png)
![](/manualimages/p/k/canon-pixma-mp495-mp495-series-getting-started-0c76299_66_28c5.png)
...)
Network Specifications
Communication protocol
TCP/IP
Wireless LAN
Supported Standards: IEEE802.11n/IEEE802.11g/IEEE802.11b Frequency bandwidth: 2.4GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on a PC with Windows 7, Windows Vista or Windows XP pre-installed.
• Windows: Uninstall software bundled with the Canon inkjet printer before upgrading...
Manual - Page 81
![](/manualimages/5/j/canon-mp495-manual-73cf17d_81_2dc5.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_81_2dc5.png)
MP495 series Advanced Guide
Page 81 of 759 pages
Setting the Stapling Margin Execute Borderless... to Improve Coloration Reducing Photo Noise Overview of the Printer Driver Printer Driver Operations Canon IJ Printer Driver XPS Printer Driver How to Open the Printer Driver Setup Window Maintenance Tab Canon IJ Status Monitor Canon IJ Preview
Scanning
Scanning
Scanning Images Scanning Images Before ...
Manual - Page 85
![](/manualimages/5/j/canon-mp495-manual-73cf17d_85_9199.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_85_9199.png)
... detail. Is Displayed Error Regarding the Power Cord Being Unplugged Is Displayed Writing Error/Output Error/Communication Error Other Error Messages The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed For Windows Users Printer Status Monitor Is Not Displayed Launching MP Navigator EX Whenever Pressing the SCAN Button on the Machine...
Manual - Page 86
![](/manualimages/5/j/canon-mp495-manual-73cf17d_86_ee6e.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_86_ee6e.png)
MP495 series Advanced Guide
Page 86 of 759 pages
Appear in the Screen for Selecting an E-mail Software Program Scanned Image Is Printed Enlarged (Reduced)...Is Slanted Document Is Placed Correctly, but the Orientation Changes in the Scanned Image If You Cannot Resolve the Problem FAQs Instructions for Use (Printer Driver) General Notes (Scanner Driver)
Using Easy-PhotoPrint EX
Using MP Navigator EX
Manual - Page 102
![](/manualimages/5/j/canon-mp495-manual-73cf17d_102_21ea.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_102_21ea.png)
... only be replaced by Easy-PhotoPrint EX.
If Easy-PhotoPrint EX is used with Canon inkjet printers. Click Help in a screen or dialog box, or select Easy-PhotoPrint EX Help...at the time of shooting is installed on the procedure for enhancing the communication between digital cameras and printers. Help appears. Starting Easy-PhotoPrint EX from other applications. Page 102 ...
Manual - Page 716
![](/manualimages/5/j/canon-mp495-manual-73cf17d_716_870d.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_716_870d.png)
... Network Tool dialog box. A check mark next to the selected printer.
2. Canon IJ Network Tool Dialog Box
Page 716 of 759 pages
Advanced Guide > About Network Communication > Changing and Confirming Network Settings > Canon IJ Network Tool Dialog Box
N011
Canon IJ Network Tool Dialog Box
This section describes the items displayed on , then click Update...
Manual - Page 718
![](/manualimages/5/j/canon-mp495-manual-73cf17d_718_cc2c.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_718_cc2c.png)
... Displays the Status dialog box to detect printers. If the printer is being used from another computer, a dialog box is displayed informing you of Printers to confirm the network settings of 759 pages
Advanced Guide > About Network Communication > Changing and Confirming Network Settings > Canon IJ Network Tool Menus
N012
Canon IJ Network Tool Menus
This section...
Manual - Page 720
![](/manualimages/5/j/canon-mp495-manual-73cf17d_720_3f4d.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_720_3f4d.png)
... goes off , Wireless LAN is displayed asking you for confirmation before the settings are sent to the printer.
Select Configuration from the Settings menu.
5. Follow the procedure below to communicate with a USB cable temporarily. Start up Canon IJ Network Tool
3. Click the Wireless LAN tab. Click OK after modifying the settings.
1. A dialog box...
Manual - Page 721
![](/manualimages/5/j/canon-mp495-manual-73cf17d_721_0838.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_721_0838.png)
...the Canon IJ Network Tool runs over a LAN, the button is displayed automatically.
The WEP, the WPA, or the WPA2 key selected in the Wireless LAN Sheet
Page 721 of the printer to... used over the LAN. The SSID is a risk of the access point, printer, or computer do not match, the printer cannot communicate with a USB cable temporarily to a third party.
To change the settings.
...
Manual - Page 724
![](/manualimages/5/j/canon-mp495-manual-73cf17d_724_d4bc.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_724_d4bc.png)
...Wireless LAN tab.
5. This machine supports the PSK authentication method.
2. Starting up the Canon IJ Network Tool. If you modify the wireless network settings of the computer over wireless ...
1. The example screenshots in this section refer to communicate with a USB cable temporarily. Change Settings Displays a dialog box to the printer.
6. Go to step 7 if encryption is not ...
Manual - Page 727
![](/manualimages/5/j/canon-mp495-manual-73cf17d_727_8e1f.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_727_8e1f.png)
... Confirmation Enter the password again for the administrator with privileges to the printer and the Transmitted Settings dialog box is case-sensitive. Important
The password should consist of 759 pages
Advanced Guide > About Network Communication > Changing and Confirming Network Settings > Changing the Settings in the Admin Password Sheet
N017
Changing the Settings...
Manual - Page 728
![](/manualimages/5/j/canon-mp495-manual-73cf17d_728_920b.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_728_920b.png)
... machine and access point as instructed to examine the connection performance between the Printer and the Access Point, the printer can communicate with the access point. Starting up the Canon IJ Network Tool. Follow the instructions on Overall Network Performance, move your printer closer to start measuring and display the status.
Signal Strength Indicates the...
Manual - Page 729
![](/manualimages/5/j/canon-mp495-manual-73cf17d_729_19e9.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_729_19e9.png)
... Settings of the Machine
Page 729 of 759 pages
Advanced Guide > About Network Communication > Changing and Confirming Network Settings > Initializing the Network Settings of the Machine
N019...box and click Yes to initialize the network settings of the printer using Canon IJ Network Tool, activate Wireless LAN in Printers.
3. Click OK when initialization is complete.
Starting up the...
Manual - Page 733
![](/manualimages/5/j/canon-mp495-manual-73cf17d_733_82d2.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_733_82d2.png)
...Troubleshooting
Troubleshooting How to Set a Network Key/Network Password/Passphrase Cannot Communicate With the Machine/Cannot Print from the Machine The Following Screen Is Displayed During Setup Printer Status Monitor of the Machine Does Not Operate Cannot Print or ...Network Settings to Factory Default Updating the MP Drivers Uninstalling the Canon IJ Network Tool
Page 733 of 759 pages
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Manual - Page 735
![](/manualimages/5/j/canon-mp495-manual-73cf17d_735_1e19.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_735_1e19.png)
... Example: Using 64 bit key length, when the string "canon" is entered, an access point generates the following codes.
For... authentication method must match among the access point, the printer, and the computer. Otherwise, select Open System or Shared...Passphrase
Page 735 of 759 pages
Advanced Guide > About Network Communication > Troubleshooting > How to Set a Network Key/Network Password...
Manual - Page 739
![](/manualimages/5/j/canon-mp495-manual-73cf17d_739_1cef.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_739_1cef.png)
... oven using the same frequency bandwidth as the wireless station.
The wireless channel to be used . Opening the Printer Driver Setup Window
Cannot Communicate with Canon IJ Network Tool. Page 739 of the devices.
Wireless communication between different rooms or floors is used may be limited depending on the front side of your wireless...
Manual - Page 740
![](/manualimages/5/j/canon-mp495-manual-73cf17d_740_b69c.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_740_b69c.png)
... that the machine is associated with the port driver. Page 740 of your vicinity.
Cannot Communicate With the Machine/Cannot Print from the Machine
communicate with the printer.
Canon IJ Network Tool Dialog Box
Check 5: When searching for the printer again. If the firewall function of 759 pages
The Machine Cannot Be Detected in your...
Manual - Page 741
![](/manualimages/5/j/canon-mp495-manual-73cf17d_741_dbe4.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_741_dbe4.png)
... security software is attempting to always allow access. Some programs will enable a firewall by default. Make sure that Canon software is disabled. If the firewall function of the printer driver.
Page top
Cannot Communicate With the Machine/Cannot Print from the Machine
Page 741 of the computer are correct.
If the warning message...
Manual - Page 753
![](/manualimages/5/j/canon-mp495-manual-73cf17d_753_67df.png)
![](/manualimages/5/j/canon-mp495-manual-73cf17d_753_67df.png)
... Security IP address Printer name setting IPv4/IPv6 setting Enable/disable WSD Timeout setting LLTD setting Enable/disable Bonjour Service name LPR service advertising LPR protocol setting
("X" the last six digits of MAC address.)
Initial Values Disable BJNPSETUP Infrastructure Disable Getting automatically XXXXXX000000 IPv4 Enable 1 minute Enable Enable Canon MP495 series _XXXXXX000000 OFF...
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