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Canon PIXMA MG5420 Support Question

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Question posted by rtrawin on January 2nd, 2016

Support Code B200

My printer message says it needs repair, to unplug the power, see the manual and contact the service centre. What part of the manual covers this situation and how do I bring it up on my I-pad

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Answer #1: Posted by Odin on January 2nd, 2016 6:57 PM

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Odin

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Canon, at http://www.canon-europe.com/support/consumer_products/product_ranges/printers/pixma/, offers the following. The quoted portion is in boldface:

In most instances, a B200 error will require a repair at a Canon authorised repair centre, however prior to sending your printer for repair please follow the steps below to try and resolve this error-

Turn off the printer
Disconnect the power cable
Open the printer cover
Check for any orange protective tape or white polystyrene and remove if necessary
Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary
Close the cover
Reconnect and turn on

If the error message is still showing, then it is necessary to deliver or send the printer to an authorised repair centre.

If you own a PIXMA PRO-1 please contact us [Canon] directly as you may be eligible for an on-site repair.

IMPORTANT: Paper jams are often elusive. Before engaging professional service, see http://www.computerhope.com/issues/ch000980.htm.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Canon PIXMA MG5420 Manual Pages

Setup Guide - Page 2

Network Connection Wireless Connection Preparation for the printer. Setup Guide This guide provides information for setting up a network connection for Connection Printer Setup Setup Procedure Selection Push Button Method Standard setup WPS Other setup (Advanced setup) Disable WEP WPA/WPA2 Character Entry Troubleshooting

Setup Guide - Page 3

...the POWER lamp (A) will be used as your device is not supported. ...printer is connected to the access point (A) (or wireless network router) you want to connect your printer to the manual...printer. Press the HOME button (A) on . Make sure that is not protected with security measures, as there is a risk of your network device or contact its manufacturer. • Check if your device supports...

Setup Guide - Page 4

.... The (blue) Wi-Fi lamp (C) lights up when wireless connection is displayed on the Printer When using WEP key number 2, 3 or 4, select "Advanced setup". Push Button Method ...Connecting to the Network by Entering the Access Point's Settings Directly on the printer When you are unsure if your access point or router supports this technology, press the Stop button. 2. Use the or button (A)...

Setup Guide - Page 5

... button on the access point. Press and hold the WPS button on the printer within 2 minutes. The network connection setup is now complete. For details on the printer ﬂashes while searching for or connecting to the access point manual. 2. The (blue) Wi-Fi lamp on pressing the WPS button, refer to the...

Setup Guide - Page 6

... press the OK button. 4. Character entry is case-sensitive. 7. d-B Standard setup d Connection via Standard setup 1. One of the screens below will be displayed on the printer. 5. Enter the network password (WEP key or passphrase). Select Standard setup. 2.

Setup Guide - Page 7

For details on the printer within 2 minutes. When the left screen appears, press the OK button. Press the OK button. 3. ... point. 8. The network connection setup is now complete. Press and hold the WPS button on the printer ﬂashes while searching for or connecting to the access point manual. 7. Press the OK button. 6. The (blue) Wi-Fi lamp on the access point. Press...

Setup Guide - Page 11

... press the OK button to select and move to enter the remaining characters. You can enter the characters when the keyboard is displayed on the printer's LCD. Follow the procedure below. 1. Password entry is case sensitive so press the center Function button (A) accordingly to switch between lower case, upper case and...

Setup Guide - Page 12

... the security protocol (encryption standard) for the access point, refer to the manual supplied with the access point or contact its manufacturer.  Multiple access points with the access point or contact its manufacturer. "WPA/WPA2 Enterprise" is not supported on this printer. • For details on how to check the MAC address of your...

Setup Guide - Page 13

... selected.  The Access Point Name is Not Displayed Automatically Refer to the manual supplied with double-byte characters are not displayed properly. However, they can be detected...Refer to the manual supplied with the access point or contact its manufacturer.  The Network Password is Not Displayed Properly Access point names with the access point or contact its manufacturer.

Setup Guide - Page 14

... to use WEP key number 1, or select a WEP key number by entering wireless connection settings of the printer. 1. Press the HOME button (A). 2. Use the or button (B) to the manual supplied with the access point or contact its manufacturer.  To perform Standard setup again 1. Follow the procedure below : • If the DHCP function...

Setup Guide - Page 15

... settings again. • For details on how to check or change the settings of the printer will be used as the communication standard. • For details on how to the manual supplied with the access point or contact its manufacturer.  WPA/WPA2  Failed to connect to check MAC address. Select LAN...

Setup Guide - Page 17

The screen appears when an error occurs. For details on only one access point.  Failed to the manual supplied with the access point or contact its manufacturer.  Timeout error. Wait for a while, then configure WPS settings again. Check the access point settings, then configure WPS settings again. Connections are ...

Setup Guide - Page 18

...printer to search for the access point, refer to the manual supplied with the access point or contact.../WPA2 Enterprise" is not supported on this printer. • For details on...manual supplied with the access point or contact its manufacturer.  Multiple access points with the same name are possible? • Is the access point operating in the Select access point screen. The message...

Setup Guide - Page 19

... points in use nearby may also be selected.  The Access Point Name is Not Displayed Properly Access point names with the access point or contact its manufacturer. However, they can be detected.  The Access Point Name is Not Displayed Automatically Refer to the...

Setup Guide - Page 20

... screen. Make sure that the WEP key entered for the access point is enabled on the printer directly.  The WEP Key is Not Displayed Automatically Refer to the manual supplied with the access point or contact its manufacturer.  WLAN setting list If the MAC address filtering is correct. Select Device settings...

Setup Guide - Page 21

... printer, follow the procedure below. 1. To specify the IP address of the access point, refer to the manual ...supplied with settings.  The device may not be able to connect to the network in the HOME screen, then press the right Function button. 2. Select TCP/IP settings, then press the OK button. 6. Use the or button (B) to proceed with the access point or contact...

Setup Guide - Page 22

... change the communication standard to check the MAC address of the printer will be used as the communication standard. • For details on how to change the settings of the access point, refer to the manual supplied with the access point or contact its manufacturer.  The Passphrase is enabled on how to...