Brother International MFC-7360N Support Question
Brother International MFC-7360N Support Question
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Question posted by sovit25858 on December 17th, 2012
Toner Problem
Dear Sir/Madam,
I have Brother MFC 7360 Printer but there is problem in the toner, I have replaced with new Cartridge even thow Printer shows error message " Tone Ended, Open fron cover and replace" What is the actual problem and how can I get solution. Pls advice me.
Current Answers
Related Brother International MFC-7360N Manual Pages
Software Users Manual - English - Page 18
... tray. Use regular paper or thin paper. If you have a print quality problem, see Error and maintenance messages in the paper tray or manual feed slot.
If the paper is curled, ... poor print quality.
Guidelines for MFC-7360N) 2
Use Letter, Legal or Folio size paper when you use the manual duplex function, it is possible that the back cover is closed. If ...
Software Users Manual - English - Page 21
...)
Click Start, Settings and then Printers.
(For Windows® XP and Windows Server®) Click Start, and then Printers and Faxes.
(For Windows Vista®)
Click the
button, Control Panel, Hardware and Sound, and then Printers.
(For Windows® 7)
Click the
button and Devices and Printers.
2
2
b Right-click the Brother MFC-XXXX Printer icon (where XXXX is your...
Software Users Manual - English - Page 47
... monitoring the status of one or more devices,
allowing you will appear in Start/All Programs/Brother/MFC-XXXX on your taskbar, click the button. Note (For Windows® 7) If you have set the Enable Status Monitor on startup during installation, you to get immediate notification of error messages such as paper empty or paper...
Users Manual - English - Page 80
.... If you can correct most common error and maintenance messages are shown below. Error Message Access Denied
Cartridge Error
Comm.Error
Connection Fail Cooling Down Wait for several minutes and then reconnect it .
64
The toner cartridge is not in Polled Waiting mode.
The machine will hear the cooling fan running while the LCD shows Cooling Down, and Wait for...
Users Manual - English - Page 81
... be lost when the machine is turned off ,
wait a few seconds, and then turn it on .
65
closed . Cover is Open
The fuser cover is not completely closed completely.
problem. Troubleshooting
Error Message
Cause
Action
Cover is Open
The front cover is not jammed inside the back of the machine, and then close it again. The corona wire on...
Users Manual - English - Page 82
... dialed does not Verify the number and try again. Error Message Init Unable XX
Jam Duplex Jam Inside Jam Rear Jam Tray Limit Exceeded Manual Feed No Paper
No Response/Busy No Toner
Cause
Action
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN) Received fax messages still in memory will not lose any important...
Users Manual - English - Page 83
...problem.
(For MFC-7360N and MFC-7460DN )
Transferring your Secure Function Lock Settings. Then, disconnect
the machine from the power for several minutes, then reconnect it.
If the problem continues, call Brother... administrator to all IDs by Secure Function Lock 2.0.
Troubleshooting
Error Message
Cause
Action
Not Available
The requested function is not permitted to...
Users Manual - English - Page 84
...toner cartridge with a new and unused original Brother toner cartridge.
Buy a new toner cartridge before disconnecting the machine so you will stop printing until you have set the Toner setting to operate the machine in Continue mode, see Toner Settings in the tray, and re-set the Toner setting to
Continue, the machine will continue to replace the toner cartridge. Error Message Replace...
Users Manual - English - Page 85
... your faxes or Fax Journal report
B
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
(MFC-7360N and MFC-7460DN) If it . Transferring faxes to another fax machine... transfer the faxes from the power source for several minutes, and then reconnect it is an error message on page 69.)
You can also transfer the Fax Journal report to see PC-FAX receiving ...
Users Manual - English - Page 102
... try to see if the LCD is showing an error message. (See Error and maintenance messages on page 23.)
Printing difficulties
Difficulties No printout. Menu access difficulties
Difficulties
The machine beeps when you are blank.
Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.
(For MFC-7860DW) Contact your administrator to check...
Users Manual - English - Page 120
...
(MFC-7360N and MFC-7460DN)
Press 4 for Print Reports menu.
Press 5 for Network menu.
Press 6 for Initial Setup menu.
1 This will appear only when the LCD shows an error message.... menu. Press 2 for Fax menu. Press 3 for Copy menu. (MFC-7860DW) Press 4 for Printer menu. Press 5 for Print Reports menu. Press 6 for Network menu....
Advanced Users Manual - English - Page 65
... the toner cartridge back into the
drum unit until you have paper feed problems, clean the pick-up
rollers
A A
If you hear it lock into place. Unplug the power cord from losing important messages, see Transferring your faxes or Fax Journal report in Appendix B of the Basic User's Guide.
59 Note
(MFC-7360N and MFC-7460DN) To...
Basics Guide - Page 80
... http://solutions.brother.com/. The most errors and perform routine maintenance by something. If the problem continues, call the telephone company and ask them to be replaced.
Make sure that is not installed Pull out the drum unit and remove the toner
properly. Then, disconnect the machine from the power for a while.
The toner cartridge is not...
Basics Guide - Page 81
... (For MFC-7360N and MFC-7460DN )
does not rise to replace the drum unit.
You cannot change the Receive Mode from the ADF was jammed in memory will not lose any important
messages.
B
The temperature of the machine, and then close it clicks into the
not properly installed. Troubleshooting
Error Message
Cause
Action
Cover is Open
The front cover is...
Basics Guide - Page 82
... dialed does not Verify the number and try again. Error Message Init Unable XX
Jam Duplex Jam Inside Jam Rear Jam Tray Limit Exceeded Manual Feed No Paper
No Response/Busy No Toner
Cause
Action
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN) Received fax messages still in memory will not lose any important...
Basics Guide - Page 83
...; If the problem continues, call Brother Customer Service.
Out of the following:
Reduce the print resolution. (See Basic tab in process
Do one of Memory
The machine's memory is time to all IDs by Secure Function Lock 2.0. Troubleshooting
Error Message
Cause
Action
Not Available
The requested function is not permitted to replace the drum...
Basics Guide - Page 84
...re-set the Toner setting to replace the toner cartridge.
It is not a correct size.
Error Message Replace Toner
Scan Unable XX
Size Error DX Size mismatch Toner Ended Toner Low
Cause
Action
The machine will stop printing until the LCD shows Toner Ended.
The paper in the tray is time to Stop, replace the toner cartridge with a new one. (See Replacing the toner cartridge on page...
Basics Guide - Page 85
...(See Transferring Fax Journal report to another fax machine on page 69.)
Note
If there is an error message on the PC. (For details about PC-Fax Receive, see PC-FAX receiving in the Software... your faxes or Fax Journal report
B
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
(MFC-7360N and MFC-7460DN) If it is necessary to disconnect the machine from...
Basics Guide - Page 102
... Receive and Setup Send menus. Right-click Brother MFC-XXXX Printer. The Setup Receive
settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only
when the machine is plugged in copies.
Make sure that the machine is showing an error message. (See Error and maintenance messages on page 48.)
(For MFC-7860DW) Contact your administrator to see if...
Basics Guide - Page 120
... 7 for Machine Info. menu.
104
(MFC-7360N and MFC-7460DN)
Press 4 for Print Reports menu.
Press 5 for Network menu.
Press 6 for Machine Info.
When you program your machine. You can program your next menu
selection. The LCD will appear only when the LCD shows an error message. c Press OK when the option you...
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