Brother International MFC-7360N Support Question
Brother International MFC-7360N Support Question
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Question posted by juniocra on May 17th, 2014
Brother Mfc-7360n Won't Receive Fax
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Current Answers
Related Brother International MFC-7360N Manual Pages
Network Users Manual - English - Page 7
... our web site, the Brother Solutions Center (http://solutions.brother.com/).
Introduction
Other Network features 1 1
Internet fax (MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download) 1
Internet fax (IFAX) allows you to send and receive fax documents using the Internet as the transport mechanism. (See Internet fax (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download...
Network Users Manual - English - Page 57
... can send/receive I-Fax documents in Letter or A4 format and in Black & White only. • If your mail application on the computer must be able to support the MIME format.
7
4
1
4
2
4
3 3
1 Sender 2 Internet 3 Receiver 4 E-mail server
Note • In order to use this function, please download the necessary software from the Brother Solutions Center...
Quick Setup Guide - English - Page 19
... network ports. For network scanning, add UDP port 54925. For network PC-Fax receiving, add UDP port
54926. If you still have trouble with your network
connection, add UDP... are not using the Windows® Firewall, see Network menu in Start/All Programs/Brother/MFC-XXXX LAN (where MFC-XXXX is your model name).
19 Install MFL-Pro Suite on additional computers (if ...
Software Users Manual - English - Page 99
... on page 94.)
a Click the Start button, All Programs, Brother, MFC-XXXX (or MFC-XXXX LAN), PC-FAX Sending,
then PC-FAX Setup.
You can set up the receiving parties as a PC-FAX. You can even attach a cover page. 6 Brother PC-FAX Software (MFC models only) 6
PC-FAX sending 6
The Brother PC-FAX feature lets you have to do is set up the...
Software Users Manual - English - Page 113
...It is unable to use PC-FAX receive, you may get a Security Alert message when you start the PC-FAX receiving feature. To enable PC-FAX receiving, you must unblock the program.
105 Brother PC-FAX Software (MFC models only)
PC-FAX receiving 6
The Brother PC-FAX Receive Software lets you view and store faxes on , the PC-FAX Receive Software automatically transfers your faxes to your PC.
Software Users Manual - English - Page 114
Brother PC-FAX Software (MFC models only)
Enabling PC-FAX Receiving software on your PC 6
Click the Start button, All Programs, Brother, MFC-XXXX/MFC-XXXX LAN, PC-FAX Receiving and Receive. a Press Menu, 2, 5, 1.
The fax messages are automatically erased from your machine's memory when they have been successfully sent to your machine 6
You can optionally enable the Backup Print option....
Software Users Manual - English - Page 115
... play wave files (.wav sound files) when receiving a fax, check Play wave file when receiving FAX,
and enter the path of the wave file. The PC-Fax Rx Setup dialog box appears:
6
b In Save file to, click the Browse button if you want to Startup
folder. Brother PC-FAX Software (MFC models only)
Setting up your PC tasktray...
Software Users Manual - English - Page 116
a In the PC-Fax Rx Setup dialog box, click the Network Settings button. The Network Settings dialog
box appears... and choose the correct Brother machine you are using a different machine than the one that will appear on the display of the machine. Brother PC-FAX Software (MFC models only)
Configuring the Network PC-FAX Receiving Settings 6
The settings to send received faxes to your PC during ...
Software Users Manual - English - Page 117
... to
once the received fax has
a Double-click
to open and view them.
b Open the Fax Received folder. c Double-click any new faxes to run PaperPort™. For example 'Fax 2-20-2010 16:40:21.tif'.
109 Note
6
The subject of your PC is receiving a PC-FAX, the icon will alternate between
and . Brother PC-FAX Software (MFC models only)
Viewing...
Software Users Manual - English - Page 131
Make sure Brother
MFC-XXXX (where XXXX is your computer while sending or receiving a fax in the Format for Paper Size, Orientation and Scale, then click... the Paper Size, Orientation and Scale.
Printing and Faxing
Simultaneous scanning, printing and faxing 8
Your machine can print from your model name.) is copying or receiving a fax on paper, it pauses the computer printing operation, and...
Users Manual - English - Page 81
... loading a Close the ADF cover of the machine. person's fax machine stopped the
call. DR Mode in the top of the fuser unit (For MFC-7360N and MFC-7460DN )
does not rise to replace the drum unit. The...to another mode. machine until it on page 58.)
Drum Stop
It is time to a specified
Received fax messages still in the back of the machine is not closed or paper was too long.
EL ...
Users Manual - English - Page 82
...Response/Busy No Toner
Cause
Action
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN) Received fax messages still in Appendix A of the Advanced User's Guide.)
The number you will ...important messages. cartridge and then put it .
If the problem continues, call Brother Customer Service.
answer or is not installed Pull out the drum unit. The paper is...
Users Manual - English - Page 98
... Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Wait to send the fax again. Calls must call Brother Customer Service at http://solutions.brother.com/.
Printing or printing received faxes
Difficulties Condensed print Horizontal streaks Top and bottom sentences are cut off Missing lines...
Users Manual - English - Page 100
... the answer mode is set to receive the fax, then another device or subscriber service may be answering the call on an external or extension telephone. (See Easy Receive on page 91.)
(For MFC-7860DW) Contact your administrator to check your Brother machine answers. Easy Receive is a feature that allows you to receive a fax even if you have answered...
Users Manual - English - Page 101
... blank. Brother's ECM feature should help overcome this problem by turning Easy Receive to Off. (See Easy Receive on page 31.)
Sending a fax call to... check your machine answers, hang up extra memory, you often get RESULT:NG on the Transmission Verification Report, your administrator to all devices that send and receive...
Users Manual - English - Page 102
... Suggestions
If FAX
is showing an error message. (See Error and maintenance messages on page 58.)
Make sure you try to check your administrator to access the Setup Receive and Setup Send....
86 Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is online: (Windows® 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Suggestions...
Advanced Users Manual - English - Page 13
... TX Lock password, please call Brother Customer Service. TX Lock (MFC-7360N and MFC-7460DN)
2
TX Lock lets you are NOT available:
Sending faxes
Copying
PC printing
Scanning
Note
• To print the faxes in memory, turn on , the following operations are available:
Receiving faxes
Fax Forwarding (if Fax Forwarding was already on)
...
Advanced Users Manual - English - Page 28
... the
dial pad (up to another machine. For information about Internet Fax, see the Brother Solutions Center at the receiving machine. (For MFC-7360N and MFC-7460DN ) The faxes stored in the machine's memory will ask you to enter the fax number you want your faxes to choose Fax Forward. Backup Print On
e Press Stop/Exit. IMPORTANT
If you choose...
Basics Guide - Page 82
... Manual Feed No Paper
No Response/Busy No Toner
Cause
Action
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN) Received fax messages still in memory will not lose any important messages.
tray on page 72.)
The Page Limit set in Appendix ... and try again.
cartridge and then put it .
If the problem continues, call Brother Customer Service.
Basics Guide - Page 98
... the Quick Setup Guide.) (Canada only) Check all line cord connections. Calls must call Brother Customer Service at http://solutions.brother.com/.
If you are cut off Missing lines
Poor print quality Vertical black lines when receiving
Received faxes appear as split or blank pages. You can solve most problems by lifting the handset...
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