Brother International MFC-7360N Support Question
Brother International MFC-7360N Support Question
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Question posted by sandsuttle on November 29th, 2013
Brother Mfc 7360n Cannot Receive Fax
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Related Brother International MFC-7360N Manual Pages
Network Users Manual - English - Page 7
...) allows you to send and receive fax documents using the machine's control panel.
For details, please see Internet fax (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download) on page 52. For details, please see Internet fax (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download) on page 52. Security 1
Your Brother machine employs some of functions...
Network Users Manual - English - Page 57
... transport mechanism. If you can send/receive I-Fax documents in Letter or A4 format and in a Ledger or A3 format, it is sent.
52 This means that can generate and view TIFF-F files, you wish to send and receive messages to and from the Brother Solutions Center.
(http://solutions.brother.com/) • You can use...
Network Users Manual - English - Page 58
... take a long time to send back an error mail. (normally 20 sec. Internet fax (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as abroad, "relay broadcast" function allows you to save the communication fee.This function allows the Brother machine to receive the document over the Internet, and then relay it is important information for...
Network Users Manual - English - Page 62
... to another machine. Relay broadcasting 7
This function allows the Brother machine to receive a document over the Internet, and then relay it to other words, the portion of the machine.
Internet fax (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a relay broadcast device, you must specify the domain name that you must configure following items from...
Quick Setup Guide - English - Page 19
... network ports. For network scanning, add UDP port 54925. For network PC-Fax receiving, add UDP port
54926. If you still have trouble with your network
connection, add ... are not using the Windows® Firewall, see Network menu in Start/All Programs/Brother/MFC-XXXX LAN (where MFC-XXXX is your model name).
19 Install MFL-Pro Suite on additional computers (if ...
Software Users Manual - English - Page 21
...; XP and Windows Server®) Click Start, and then Printers and Faxes.
(For Windows Vista®)
Click the
button, Control Panel, Hardware and Sound, and then Printers.
(For Windows® 7)
Click the
button and Devices and Printers.
2
2
b Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name) and select
Properties...
Software Users Manual - English - Page 99
...-FAX Software (MFC models only) 6
PC-FAX sending 6
The Brother PC-FAX feature lets you have to do is set up the User Information separately for each Windows® account.
91 c Click OK to send a document from the FAX Sending dialog box by clicking the
icon.
(See Sending a file as a standard fax.
You can set up the receiving...
Software Users Manual - English - Page 113
... store your PC.
To enable PC-FAX receiving, you install the MFL-Pro Suite and works on your faxes in its memory. Brother PC-FAX Software (MFC models only)
PC-FAX receiving 6
The Brother PC-FAX Receive Software lets you view and store faxes on locally or network connected machines. It is unable to use PC-FAX receive, you may get a Security Alert message...
Software Users Manual - English - Page 114
... is off . When Backup Print is sent to the PC.
d Press a or b to choose PC Fax Receive. Press OK. The PC-FAX icon appears in your PC 6
Click the Start button, All Programs, Brother, MFC-XXXX/MFC-XXXX LAN, PC-FAX Receiving and Receive. Press OK.
a Press Menu, 2, 5, 1.
c Press a or b to your machine's memory when they have a copy if...
Software Users Manual - English - Page 115
... use the PC-FAX Receiving software, see Configuring the Network PC-FAX Receiving
Settings on your PC tasktray, and then click PC-Fax Rx Setup. The PC-Fax Rx Setup dialog box appears:
6
b In Save file to, click the Browse button if you want to Startup
folder. The default format is .tif. Brother PC-FAX Software (MFC models only...
Users Manual - English - Page 82
... Response/Busy No Toner
Cause
Action
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN) Received fax messages still in memory will not lose any important messages.
cartridge and then put it .
If the problem continues, call Brother Customer Service.
machine on page 69 before disconnecting the machine so you dialed does...
Users Manual - English - Page 100
... on page 30.)
Make sure your Brother machine's Easy Receive feature is operating properly. Remember to reset your ring delay or answering machine setting back to answer.
If you received the test fax successfully, your machine is turned On. Receiving Faxes (continued)
Difficulties Cannot receive a fax. (continued)
Suggestions
Another device or service at the beginning of rings...
Users Manual - English - Page 101
... resolution to all devices that send and receive information on an ...fax or polling job (see Checking and canceling waiting jobs in Appendix A of the Advanced User's Guide.)
(For MFC-7860DW) Contact your Secure Function Lock Settings.
Deactivate the machine by turning Easy Receive to Off. (See Easy Receive on a single line. Transmission Verification Report says RESULT:NG.
Brother...
Users Manual - English - Page 102
... is online: (Windows® 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers.
Copy difficulties
Difficulties Cannot make a copy. Suggestions
Make sure that the machine is unchecked.
(For MFC-7860DW) Contact your administrator to access the Setup Receive and Setup Send menus. Right-click Brother MFC-XXXX Printer.
Advanced Users Manual - English - Page 13
... for the
password using TX Lock (For MFC-7360N and MFC-7460DN) or Secure Function Lock 2.0 (For MFC-7860DW) and Setting Lock. c If you forget the TX Lock password, please call Brother Customer Service.
While TX Lock is on, the following operations are available:
Receiving faxes
Fax Forwarding (if Fax Forwarding was already on)
Paging (if...
Advanced Users Manual - English - Page 28
... feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine. (For MFC-7360N and MFC-7460DN ) The faxes stored in the machine's memory will be forwarded to multiple fax numbers.
• You can use only one Remote Fax Option at your machine so you will ask you to enter...
Basics Guide - Page 82
... and then
reconnect it again. cartridge and then put it .
If the problem continues, call Brother Customer Service. Then, disconnect the machine from the power for several minutes, then reconnect it back into the...
Action
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN) Received fax messages still in memory will not lose any important messages.
Basics Guide - Page 100
... the same line as the Brother machine, make sure your answering machine is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive on page 31.)
If you were not able to receive the fax, then another device or subscriber service may be interfering...
Basics Guide - Page 101
...as a fax machine calling and respond with custom features. It may be out of the Advanced User's Guide.)
(For MFC-7860DW) Contact your administrator to all devices that send and receive information on ...to the machine. To free up . If you can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. When your telephone...
Basics Guide - Page 102
... Receive and Setup Send menus. Right-click Brother MFC-XXXX Printer.
Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers.
Vertical black line appears in Appendix A of the Advanced User's Guide and Cleaning the corona wire on Fax...
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