Home » Bose » Computer Speakers » Bose SoundLink

Bose SoundLink Support Question

Find answers below for this question about Bose SoundLink.
Need a Bose SoundLink manual? We have 1 online manual for this item!

Bose Overview Questions Manuals Reviews Videos Research

Question posted by emmpoo on November 13th, 2013

Soundlink Air Won't Connect

The person who posted this question about this Bose product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by StLFanMan on November 22nd, 2013 10:39 AM

This answer was accepted by the poster of the original question.

StLFanMan

Member since:
August 14th, 2013

Points: 1,576,405

1,100
points

Decrease the distance between the speaker and your computer. If you are using a desktop computer, try moving the SoundLink USB key to a USB port on the front of the computer (if possible) or use a USB extension cable.

Remove the SoundLink USB key from your computer, wait 30 seconds and insert it again. Disconnect the power supply from the SoundLink speaker, remove the battery from the SoundLink speaker and install it again. Reconnect the power supply.

Try restoring the wireless link between the speaker and the USB key. See "Restoring the wireless link" on page 14.

Try moving the speaker closer to your computer or away from possible sources of interference such as another wireless device, a microwave oven, or wireless computer network router.

Related Bose SoundLink Manual Pages

Owner's guide - Page 3

... can be found at normal room temperature, 70°F (20°C). • Replace the SoundLink™ system battery only with a genuine replacement battery from Bose or an authorized Bose dealer. Important...the point where they may touch dangerous voltage points or short-out parts that may keep air from being walked on the product. Plug the product into the apparatus; Heed all ...

Owner's guide - Page 4

...; Increase the separation between the equipment and receiver. • Connect the equipment to an outlet on , you are encouraged to try to this owner's guide. ...use only. Canada • This Class B digital apparatus complies with Part 15 of the SoundLink™ speaker is no guarantee that may void the user's authority to provide reasonable protection against harmful ...

Owner's guide - Page 5

... software to the address list enclosed in the carton for contact information. SoundLink speaker Power supply Power supply AC adapter(s) Remote control SoundLink USB key 1 Refer to install • Long-range wireless link lets... not attempt to transport this product. Features: • Simple wireless connection using the SoundLink USB key - Now you for all the parts shown.

Owner's guide - Page 6

... into the DC POWER connector on the power supply into a live AC outlet. Plug the DC power cord on the SoundLink speaker. Note: To reach full charge, the battery requires charging for use that contains it. AC adapter IMPORTANT IN CHINA AND...small bag that adapter only. 3. See "Charging the battery" on a flat, stable surface. 2. Place the SoundLink™ speaker on page 9. 2

Owner's guide - Page 7

... plug it will automatically establish a wireless link with the SoundLink speaker. Wait a few seconds for your computer 1. Make sure your computer. English TAB 2, 10 TAB 3, 11 TAB 4, 12 TAB 5, 13 TAB 6, 14 TAB 7, 15 TAB 8, 16 SYSTEM SETUP Connecting your computer to recognize the SoundLink USB key. The wireless source light should start flashing...

Owner's guide - Page 8

... wireless source light and USB key power light start flashing faster as the SoundLink™ system establishes a wireless connection. If you don't hear music from the speaker, your SoundLink™ system is ready to System Preferences, Sound settings and make sure "Bose SoundLink Audio" is the selected Output device. See "Using the USB key" on...

Owner's guide - Page 9

... light Off USB key is (every 3 sec) selected, but discon- Wireless source is not powered Slow flashing: ......Powered and available for connecting to the SoundLink speaker Fast flashing: ........Establishing a connection On Connected to the SoundLink speaker Note: Each button pressed on page 8. • Indicates battery charging status. Using the USB key The USB key will automatically...

Owner's guide - Page 10

.... Press to select your computer. Press to play /pause and skip buttons to turn off the SoundLink system. Press to turn on your computer, you press a remote button, the front panel light ... for faster adjustment. Each time you can use the play or pause the current track on your SoundLink™ system. Press to skip to increase (+) or decrease (-) the volume. Press and hold ...

Owner's guide - Page 11

... volume buttons to increase ( ) or decrease ( ) the volume. • Touch and hold for the connected audio device and has a 3.5mm mini plug on the end that plugs into the AUDIO IN connector on the back of the SoundLink™ speaker. English TAB 2, 10 TAB 3, 11 TAB 4, 12 TAB 5, 13 TAB 6, 14 TAB 7, 15...

Owner's guide - Page 12

... played and the volume setting. See "Charging the battery" on the SoundLink speaker indicates when charging the battery is necessary. TAB 8, 16 TAB 7, 15...SoundLink™ system is set it enters battery protection mode to preserve battery power. Your system is in this state when you first set to the SoundLink speaker and charge the battery. 8 To reactivate your SoundLink system, connect...

Owner's guide - Page 13

Yellow: ... If necessary, unplug the power supply from the AC outlet and the SoundLink speaker. 3. Slide the ball toward the end of the cord as needed and press it for travel: 1. Unplug the SoundLink USB key and lower the antenna to hold the cord in place. Charging cycle done OPERATION Taking the system with...

Owner's guide - Page 14

.... 1. TAB 8, 16 TAB 7, 15 TAB 6, 14 CARE AND MAINTENANCE TAB 5, 13 TAB 4, 12 TAB 3, 11 TAB 2, 10 English Replacing the SoundLink™ speaker battery To purchase replacement batteries, contact your thumbnail or a coin, push in the carton. WARNING: Replace the battery only with a genuine Bose® replacement battery. ...

Owner's guide - Page 15

...away from children. If the problem persists, see "Contacting customer service" on page 14. 11 Connect the power supply and charge the battery. Be sure the battery is vertical. 6. Plug the battery... difficulty with a battery of the correct type and model number. • Danger of your SoundLink™ wireless music system, use solvents, chemicals, or sprays. • Do not allow ...

Owner's guide - Page 16

... sunlight. • Make sure the remote battery is powered. • Try a different USB port. My computer does not connect with the SoundLink speaker. See "Restoring the wireless link" on the computer. • Remove the SoundLink USB key, restart your computer, and insert the USB key again. • Refer to the owner's guide, help system...

Owner's guide - Page 17

... • Change the angle of the antenna on the SoundLink USB key. • Rotate the SoundLink speaker, or move a few feet to a new location. • Connect the SoundLink USB key to a different USB port on your computer or try using a powered USB hub. • Move the SoundLink speaker away from known wireless sources of interference, such as...

Owner's guide - Page 18

... AND MAINTENANCE Restoring the wireless link If the SoundLink speaker and USB key fail to connect, try the following procedures: 1. Wait until the wireless source light starts flashing slowly. 3. Limited warranty Your SoundLink wireless computer speaker system is included in your country/region) for instructions on the SoundLink speaker. 2. Turn on how to always on the Internet...

Owner's guide - Page 19

...;-45°C (32°-113°F) Computer system recommendation Microsoft Windows® XP or Vista Mac OS® X 10.4 or higher Bluetooth® QD ID SoundLink™ speaker: B015402 SoundLink USB key: B015403 The Bluetooth® word mark and logos are registered trademarks owned by Bose Corporation is under license.