Samsung Prevail

My phone the last couple of days has been showing my battery icon as fully charged...all day long! The battery icon is not moving down as the phone is being used or just being on. I am not sure why this isn't working... does anyone have any ideas?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by sheana1 on October 19th, 2011 5:19 AM

This answer was accepted by the poster of the original question.

sheana1

Member since:
October 5th, 2011

Points: 426,890

1,100
points

First turn your phone off take the battery out and wait 30 sec then turn the phone back on if this still does not work please contact customer care at Phone: 888-266-7848 How to reach a live person: Wait for the message to go to English
Press 5
Press 2
Press 4
Wait through all of the menu options, and then a few seconds longer until prompted to talk to a rep
Press 0
Press 2 Hours of Operation: 4am PST – 11pm PST
7 days a week

Boost Mobile Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

General Support
...; Messages are saved for Boost Walkie-Talkie? Yes when you receive and send are saved. 10 Messages - You can add a work email, please contact your phone user guide for 3 days. Phone and Features Troubleshooting Use the drop-down and select Call Filter , then press 'OK' Walkie-Talkie set to 'ON' then press 'Done' Press 'Done...
General Support
... options are not fully charged when purchased. To correct a frozen screen: Remove the battery from the speakers, or turn it a few times. This should solve the problem. Turns Auto Answer on or off . Please click here for instructions on how to set up to forward calls. To change this , move the phone away from the...
General Support
... the Data Cable from the phone or computer while 'Download Apps' is fully charged Connect the phone and computer via USB Data Cable. Once 'Download Apps' has been installed, press 'DONE' To run 'Download Apps', highlight the text or icon and select 'RUN/OK' I just purchased a game/application on 'OK' Make sure your Boost® My Info...