Question posted by ericmattox on October 29th, 2011
My Phone Is Not Sending Or Recieving Calls Ive Payed My Bill On The 21st Of $25.
What can I do to fix the problem?
Current Answers
Answer #1: Posted by pchelper on October 29th, 2011 4:38 PM
pchelper
Member since:
October 20th, 2011 Points: 206,890
Member since:
October 20th, 2011 Points: 206,890
Lots of possibilities, and no way to know for sure unless u go thru troubleshooting-
Some things that may help u narrow down the problem...
If u r not getting calls, r they going straight to voice mail? Phone not ringing? Are they getting a message when they call you, or are they getting ur voice mail? If voice mail, do they hear it ring first, or is it going straight to voice mail? If u r in a low signal area, this can happen and would not be a phone problem- may just be a low coverage area.
Same with text- if low signal area, or not a data coverage area, ur voice part of phone may work, but the msgs will be parked in a queue (line) until u get back into a data coverage area-
Could also have something to do with the settings in the phone
Is it the same number that r having problems getting/sending texts or calls, or is it people who are with a specific company? If ur other calls and msgs are fine, there could be a problem with their network, or some interchange between their netwrk and AT&T
Is it happening at a certain time of day or night? In a certain location? When ur in a car? Sitting still?
The more of these questions u can answer, the more it will help to narrow down what's going on...
They will also need to check the system and make sure ur imei info is correct in system and that u have the correct features because, if not, this could be a problem,
Hopefully this will help - if not, unless the phone is damaged, it should be still under warranty, and while it may be annoying, at least they can assist u with replacement if appropriate.
Some things that may help u narrow down the problem...
If u r not getting calls, r they going straight to voice mail? Phone not ringing? Are they getting a message when they call you, or are they getting ur voice mail? If voice mail, do they hear it ring first, or is it going straight to voice mail? If u r in a low signal area, this can happen and would not be a phone problem- may just be a low coverage area.
Same with text- if low signal area, or not a data coverage area, ur voice part of phone may work, but the msgs will be parked in a queue (line) until u get back into a data coverage area-
Could also have something to do with the settings in the phone
Is it the same number that r having problems getting/sending texts or calls, or is it people who are with a specific company? If ur other calls and msgs are fine, there could be a problem with their network, or some interchange between their netwrk and AT&T
Is it happening at a certain time of day or night? In a certain location? When ur in a car? Sitting still?
The more of these questions u can answer, the more it will help to narrow down what's going on...
They will also need to check the system and make sure ur imei info is correct in system and that u have the correct features because, if not, this could be a problem,
Hopefully this will help - if not, unless the phone is damaged, it should be still under warranty, and while it may be annoying, at least they can assist u with replacement if appropriate.
Boost Mobile Knowledge Base Results
We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!-
General Support
.... Call Tones? Purchases/Digital Content (Get Stuff/My Stuff) Support Customers with an account balance lower than $2.50, you can buy games and applications without having the wireless web. Once you subscribe, you will need to add wireless web to purchase would leave you with an iDEN Series phone who are on a pay... -
General Support
... here to login to expire you must enter that person's phone number. Customer Care at 1-866-402-7366 to pay a one-time subscription fee of $4.99. How much better when called from $0.99 - $2.49. Conditions and select Buy How do I purchased? To assign Call Tones, . Call Tone will hear the default ring. Why are a collection... -
General Support
...phone? Yes, you can I can do it from your phone... your phone. How...phone. The file size of the download will only occur on your phone...phone: From your ringtone shopping from the catalog What can re-download your phone... from your phone, so we...phone and you have fewer than 16 wallpapers on your phone...phone is no maximum number of size. When you still have on your phone...
Similar Questions
My Boost Phone Can Recieve Calls But Cannot Make Calls
(Posted by arSHA 10 years ago)
Phone Wont Recieve Calls Goes Straight To Voice Mails
(Posted by shujoem 10 years ago)
Why Is My Phone Not Recieving Calls Boost Mobile
(Posted by PERPre 10 years ago)
I Need To Block Several Phone Numbers From Calling My Phone
I need to block several phone numbers from calling my phone and I cannot get thru to customer servic...
I need to block several phone numbers from calling my phone and I cannot get thru to customer servic...
(Posted by emssimpson 10 years ago)
Boost Mobile Phone Wont Recieve Calls
(Posted by aabelkik 10 years ago)