Question posted by rhill49375 on February 12th, 2014
Auto-pay
I have "auto-pay" -- so how can I have zero $ shown? Right now I cannot use phone because it says I have zero dollars. FRUSTRATING -- especially when it's almost impossible to reach a person by phone.
Current Answers
Answer #1: Posted by BusterDoogen on February 12th, 2014 12:37 PM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,397
Member since:
October 30th, 2011 Points: 28,565,397
I understand your frustration but to solve your auto-pay problem you will need to speak with a CS rep. Try these #'s to get through for some assistance.
866-402-7366: When prompted to enter 10 digit # enter 10 zero's, it will repeat your number again but push zeros again then 0, then 2.
888-266-7848: Wait for the message to go to English, Press 5, then press 2, then press 4 Wait through all of the menu options, and then a few seconds longer until prompted to talk to a rep, then press 0 then 2.
I hope this is helpful to you!
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