Activation Codes

I am getting rather frustrated with the response via email!! i purchased quite a lot of games via spin top and had my laptop stolen, when i tried to re-activate the games, they would not.... i was then given re-activation codes for some of the games and others had been discontinued so was told could use the codes for any other games. i have tried numerous times but they keep asking me for more money!!! they are already discounted but my new activation codes are just not working. I spend up to 20 pounds per game a few years ago and am not happy with the service i am getting. Can someone please assist me as i may just be doing something wrong. Kind regards Bernadine Bush

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Answer #1: Posted by SoCalWoman on June 24th, 2014 2:58 AM

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SoCalWoman

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Hello Bernadine,

I can understand your frustration regarding losing the ability to play your already purchased games, and as with most company merges, some rules likely changed to conform more to suit BFG Policies.

Having stated that, please understand your question was posted on the Helpowl forum, not affiliated, nor as representaives of BFG. Therefore, What I can help you with is getting you the BFG Customer Support Phone number since you have already been contacting them via email without much success at getting your issue resolved.

Please note the phone number listed below is in the USA, as this is where BFG Corporate Headquarters are. Therefore, if calling from a different country, please use the country code with the phone number accordingly.

Phone: 206-213-5753, Mon - Fri 9am to 5:30pm PST

Also, this may/may not help but they also have an online form you can submit when assistance is needed: Contact Us

Lastly, the BFG Customer Support website provides information regarding the merge between the 2 companies and how you can retrieve a game that was purchased from Spintop before BFG took over on 1/15/2014.

I truly hope you are able to continue to enjoy your Spintop/Big Fish Games

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