Question posted by conniewright71 on July 20th, 2014
Gold Purchase Not Transferring Dark Manor
I have confirmation from iTunes support that gold purchased friday night posted confirmation number 637608449 and the money debited my charge card but is not passing to dark manor game. I purchased $19.99 in gold but still show my original 44 gold pieces therefor I can not participate in your sale ending today. iTunes could not promise if they credit me I would have in time for today. Please assist
Current Answers
Answer #1: Posted by SoCalWoman on July 20th, 2014 7:35 PM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
This is a community Q&A forum, non-affiliated with Big Fish Games. Therefore, we are unable to look into this for you. However, we do have the information for contacting Big Fish Games Customer Support. Please see the options below:
Telephone: 206-213-5753, Mon - Fri 9am to 5:30pm PST
Online: Contact Us
Please be specific if contacting them online and have the following information handy to provide customer support with:
- Item purchased
- Order number
- Order date
- Date and amount transaction completed
- Your email address
- Details of what occurred, including what enginie your purchase was made (itunes).
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
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