Question posted by sharon301 on December 25th, 2013
Gift Certificate
I purchased a gift certificate for a PC Game for a friend on 12/10/13. I submitted my friend's email address as requested, however, she stated that as of today 12/25/13, she has not received the certificate in her email. The Order number is:#199545678. What is the process for retrieving a gift certificate?
Current Answers
Answer #1: Posted by SoCalWoman on December 26th, 2013 2:23 PM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
Hello sharon,
If you have not done so already, you may want to advise the person who was to receive the gift certificate to check their email's spam folder to see if your gift went there.
You can review how a gift certificate is sent here
However, if you believe you entered the correct email address the gift was sent to, and did not find in their spam folder, you can contact Big Fish Games Customer Support at the following link to request assistance:
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
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