Question posted by lydiapoli on July 14th, 2015
Account Cancellation
I cancelled my membership over two years ago and I am STILL being charged. I want cancellation immediately and a refund for monies deducted from my account. LYDIA POLI.
Current Answers
Answer #1: Posted by freginold on July 14th, 2015 3:22 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hello, unfortunately HelpOwl has no access to your account, so we can't help you get a refund. You'll have to contact Big Fish Games directly, which you can do by phone at (206) 213-5753, or online here:
http://bigfishgames.custhelp.com/app/home
If you don't receive resolution from the company, you can file a complaint with the Better Business Bureau here:
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
http://bigfishgames.custhelp.com/app/home
If you don't receive resolution from the company, you can file a complaint with the Better Business Bureau here:
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
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