Question posted by draytoncal on March 28th, 2017
I Need To Cancel My Account. How Do I Cancel?
Current Answers
Answer #1: Posted by BusterDoogen on March 28th, 2017 2:34 PM
Support Ticket Refund
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Answer #2: Posted by waelsaidani1 on March 28th, 2017 2:54 PM
Login or create Avast Account and make sure you are using the same e-mail you have used for the original purchase
In the 'Licenses' section find button 'Your licenses' and click on it
Now you should see all your licenses associated with Avast Account (e-mail). Find the one which says 'AUTO-RENEWAL LICENSE' and click on 'Cancel Auto-renewal' (see the screenshot below). Confirm by clicking on 'Deactivate Auto-renewal Subscription'
After you get the confirmation your automatic renewal is cancelled. You should also get a confirmation e-mail with the subject 'Avast - Auto-Renewal Feature Has Been Stopped'
or
Ask Avast Support to Disable Automatic Renewal (both Digital River and Nexway)
In case any of the solutions above didn't work, you can always contact Avast Support and ask them to cancel your auto-renewal.
Go to link https://support.avast.com/support/tickets/new?form=2 and fill-in the information with the cancel request. It is important to use the same e-mail you have used during the original purchase
Wait for the Avast Customer Service response to confirm the cancellation
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