Question posted by draytoncal on March 28th, 2017

I Need To Cancel My Account. How Do I Cancel?

Please Cancel My Account

Current Answers

Answer #1: Posted by BusterDoogen on March 28th, 2017 2:34 PM
This answer was accepted by the poster of the original question.
BusterDoogen

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YOU ARE GOING TO HAVE TO REQUEST A REFUND IN THE SUPPORT TICKET SYSTEM.
Support Ticket Refund

I hope this is helpful to you!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!

Answer #2: Posted by waelsaidani1 on March 28th, 2017 2:54 PM
waelsaidani1

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Open your Avast application and go to Avast Account by clicking on the link 'Sign in' or your e-mail in the top-right corner

Login or create Avast Account and make sure you are using the same e-mail you have used for the original purchase

In the 'Licenses' section find button 'Your licenses' and click on it

Now you should see all your licenses associated with Avast Account (e-mail). Find the one which says 'AUTO-RENEWAL LICENSE' and click on 'Cancel Auto-renewal' (see the screenshot below). Confirm by clicking on 'Deactivate Auto-renewal Subscription'

After you get the confirmation your automatic renewal is cancelled. You should also get a confirmation e-mail with the subject 'Avast - Auto-Renewal Feature Has Been Stopped'

or


Ask Avast Support to Disable Automatic Renewal (both Digital River and Nexway)

In case any of the solutions above didn't work, you can always contact Avast Support and ask them to cancel your auto-renewal.

Go to link https://support.avast.com/support/tickets/new?form=2 and fill-in the information with the cancel request. It is important to use the same e-mail you have used during the original purchase

Wait for the Avast Customer Service response to confirm the cancellation

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