Pattern Pass Code

There are a couple of options to solve this problem, although bear in mind some of them involve a hard reset which will wipe the data from your device.

First, if you have tried and failed five times to unlock the device you should get a 'forgot password' option. By selecting this it should ask for your gmail passcode and then allow you to reset the pattern.

If you are willing to wipe the slate clean, power the device off and wait for just a minute. Then try pressing the power, volume up, and volume down keys all simultaneously. This should put you in recover mode. Select the wipe/factory reset data option using the volume keys and this should restore your device to factory settings. Again, you will lose all information on the device if you do this.

Other than this, you can visit a service center and have them to reset the device for you. This will also probably involve a factory reset.

Good luck. Please repost if you need further help.

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