Question posted by sdeisalive on March 25th, 2016
I Need Help With An Android Zte
The phone literally said I quit a few days ago now it is like setting up a new phone. I bought it from a friend and when I get to the Google account it is not mine, so I tried doing a hard reset several times and it did not help. Is there a way to set it back to factory settings?
Current Answers
Answer #1: Posted by TechSupport101 on March 25th, 2016 10:17 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,285
Member since:
May 24th, 2013 Points: 12,171,285
Hi. If this ZTE Android device is running version 5.1, then you must be looking a an 'Hard reset protection aka Device Protection'. Otherwise, it will most likely be corrupt firmware requiring a reload. To assist with firmware reloading, we will need the exact model number of the device as seen on a white sticker in the battery bay.
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