Ameriprise Auto & Home Insurance (ids Property Casualty Insurance)

Had auto insurance (IDS) for 10 years, premium cost same & withdrawn from checking. Ameriprise forgot to withdraw & admits in their notes were suppose to then they put us default. Reinstated but forced us taking liability vs full coverage. Employees screamed & yelled at me during time made me nervous had my 1st car accident which cost company less than $600.00 on other vehicle (a fender bender-really). Premiums due June 1st has gone up an additional $225.00/6 months. It comes to $89.00+ my coverage & $200.00+ on husband's who has NOTHING WRONG.Also have Homeowners with Ameriprise 10 years & some body hit & ran corner of our home (September 2015) & they have yet to agree to an amount to fix home. Agent does not return calls &/or emails. Plus this will cost us $1,000 out of pocket because SOMEONE did not leave any information just their car parts in yard.I think auto raised due to Hit & Run (not our fault) -- don't know. What will happen with homeowners now?Employees are rude, uncaring, no follow up calls & Less than $500 Raised auto $500+ per year! Plus will not? Is not fixing our home.What do I do? HELP PLEASEWhat are names, addresses & phone numbers of executives? Although I doubt they will care about clients that have always paid on time & been with company 10 years.Only have pictures of home not the fender of person's bumper I accidentally hit in my vet's parking lot (up set dog sick).Error came up pictures for home are too big so I cannot up load any pictures.Diana B.