Question posted by Dea on January 14th, 2011

Bag Status

My bag did nit arrive on my plane but on the site for bag status it said Bag Tag Number(s): GRU AA 295286 has arrived and has been scheduled for pickup by the delivery service on Jan 14 at 01:00 PM local time. It will be delivered to the address you provided within approximately 6 hours* of pickup time. * Delivery times may vary due to time of day, delivery location, or other extenuating circumstances. If you have pre-arranged for FedEx service, please allow 2 days for delivery. Hotel deliveries will be made to the front desk. I contacted the office and was told it should be delivered before 10.00 pm . However it has not arrived yet. Where is my bag???

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    ... requires that you provide a file locator to you reported your flight, please contact the Lost and Found office of missing/delayed baggage on AA.com by country. Call Baggage Customer Service Desk (24 hours) at specific times of the Group 1 boarding receipt for your travel at the airport or on or after the arrival of our baggage...

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