Lien Release

I see by your reviews why I'm having problems with Ally. I've been calling for two week also sent a registered letter and continue to be lied to all I want is the loan release the car is paid. I've been told it was sent funny all my other mail is iin the mail box is someone just stealing my mail from Ally????? I would appreciate if you could give me a number where I can call some here in the USA who talks English and can help. I tried looking up in yellow pages fo az. Payment center funny doesn't come up Why?????