Return

As you may no, although most retailers accept returns under some circumstances, none is obliged to do so. Advance's return policy is at https://shop.advanceautoparts.com/o/returns. If you feel your refused return is allowed under this policy, use the contact information here--https://www.contacthelp.com/Advance%20Auto%20Parts/customer-service; and if necessary ask politely but firmly for a supervisor.

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Advance Auto Parts Return Policy

This Return Policy governs Advance Auto Parts acceptance of returns.

Proof of PurchaseWith Proof of Purchase

Return or exchange any item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; card must be present at time of return.

Without Proof of Purchase

Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase may be made in exchange for an Advance Auto Parts Merchandise Credit Card. No CASH refunds will be issued. These returns will be processed at the lowest selling price of the item in the last 45 days.

Conditions

Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS are non-refundable. Third party or other outsourced merchandise, including certain Special Order, Commercial Tools and equipment are all subject to a 15% re-stocking fee. Shipping costs are non-refundable. Clearance and "AS IS" merchandise are non-refundable.

Core Returns

All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Please refer to our Core Charge policy for more information.

Warranty Returns

The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for specific details.

Obtaining an Online Receipt

You can find a copy of your receipt in your Order Confirmation email as well as in the "Your Order Status" section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-877-ADVANCE (238-2623).

Returning Online Purchases to an Advance Auto Parts Store

Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order. Shipping and handling charges are not refundable except in case of returns due to our error.

If you can't resolve the return issue with advanced AP, if paid with a credit card you can lodge a dispute of the charge.

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