Acer Aspire 4739 Support Question
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Question posted by jkar2011 on April 28th, 2012
Webcam Problem
Have an acer series 4739z model ZQH the webcam is not working after I uninstalled. How can it work again?have searched for the webcam driver can't find
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Related Acer Aspire 4739 Manual Pages
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 2
...without the prior written permission of this service guide.
For more information, go to http://csd.acer.com.tw.The information in this guide is ".
ii Copyright
Copyright © 2011 by ... into any language or computer language, in the software. There are available on the ACER/CSD Website.
All rights reserved. Disclaimer
The information in this guide is subject to change...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 4
...capabilities). A list must be provided by the regional Acer office to extend the functionality of customer machines. Acer-authorized Service Providers: The Acer office may have a different part number code than ...the responsible personnel/channel to the basic configuration for Acer's global product offering. General Information 0 This service guide provides all technical information relating to...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 5
CHAPTER 1 Hardware Specifications
Features 1-5 Operating System 1-5 CPU and Chipset 1-5 System Memory 1-5 Display 1-5 Audio Subsystem 1-5 Graphics 1-6 Storage Subsystem 1-6 Optical Media Drive 1-6 Webcam 1-6 Wireless and Networking 1-6 Privacy Control 1-6 Dimension and Weight 1-7 Power Adapter and Battery 1-7 Input and Control 1-7 Input and Output (I/O) Ports 1-7 Software 1-8 ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 8
... 4-8 Internal Keyboard Failure 4-9 Touchpad Failure 4-10 Internal Speaker Failure 4-11 Internal Microphone Failure 4-13 USB Failure 4-14 Other Functions Failure 4-15 Intermittent Problems 4-16 Undetermined Problems 4-16 Post Codes 4-17
CHAPTER 5 Jumper and Connector Locations
Mainboard Jumper and Connector Locations 5-3 Clearing Password Check and BIOS Recovery 5-5
Clearing Password...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 9
Clear CMOS Jumper 5-6 BIOS Recovery by Crisis Disk 5-7
CHAPTER 6 FRU (Field Replaceable Unit) List
Exploded Diagrams 6-4 FRU List 6-7 Screw List 6-21
CHAPTER 7 Model Definition and Configuration
Acer Aspire 4739Z 7-1
CHAPTER 8 Test Compatible Components
Microsoft® Windows® 7 Environment Test 8-4
CHAPTER 9 Online Support Information
Introduction 9-3
ix
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 12
... 1-5 Display 1-5 Audio Subsystem 1-5 Graphics 1-6 Storage Subsystem 1-6 Optical Media Drive 1-6 Webcam 1-6 Wireless and Networking 1-6 Privacy Control 1-6 Dimension and Weight 1-7 Power Adapter and ...Drive (Continued 1-33 LED 14.0 1-34 LCD Inverter (not available with this model 1-34 Display Supported Resolution (LCD Supported Resolution 1-35 Graphics Controller 1-35 Display Supported...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 15
...: up to 4 GB of DDR3 system memroy, upgradable to 8 GB using two soDIMM modules
Display 0 14" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly 16:9 aspect ratio
Audio Subsystem 0 High-definition audio support Two built-in stereo speakers MS...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 16
...-R DL, 4X DVD+R DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM
Webcam 0
Acer Video Conference, featuring: Acer Crystal Eye webcam, 1280 x 1024 resolution Microphone
Wireless and Networking 0
Wireless: Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™ Supporting Acer SignalUp™ wireless technology
LAN: Fast Ethernet, Wake-on-LAN ready
Privacy Control...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 18
... Crystal Eye Microsoft® Silverlight™ Skype™ Windows Live™ Essentials 2011
Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater eBay® shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only)
1-8
Hardware Specifications and Configurations
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 20
... right mouse buttons. Opened Front View
# Icon
Item
1
Acer Crystal Eye
webcam
2
Display screen
3
Power button
Description
Web camera for video communication. (only for sound recording. Internal microphone for certain models)
Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). Opened Front View
Table 1-1. Turns the computer on and...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 23
Top View
Table 1-3. Top View
#
Icon
1
Item Acer Logo
Description Acer Aspire 4739Z Logo
Hardware Specifications and Configurations
1-13 Figure 1-3.
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 38
LAN Controller
Type Package Features
Item
Keyboard
Item
Type
Total number of keypads Windows logo key
Internal & external keyboard work simultaneously Features
Specification Broadcom BCM57780 48-pin QFN package Supports 10/100/1000
Specification Acer AC4T_A10B keyboard 86-US/87-UK/91-JP key Yes Plug USB keyboard to the USB port directly...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 59
...(power-on self-test) when prompted at the bottom of F12 Boot Menu is subject to specific models. use the up and down arrow keys Change parameter value - Press Esc Load default settings -...
use the left and right arrow keys Item - Press F10 to run .
If configuration problems occur, the setup utility may need to save changes and exit BIOS Setup Utility
NOTE: NOTE:
Parameter...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 133
... 4-1. If the Issue is still not resolved, refer to the problem. 3. General Information 0
The following procedures are a guide for Acer products only. NOTE: NOTE:
Do not replace non-defective FRU ... 1. If possible, verify the symptoms by step procedures are intended for troubleshooting computer problems. The step by re-creating the failure through diagnostic tests or repeating the operation ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 141
... listed under Other Devices 3. Internal Speaker Failure
Sound Problems
0
Perform the following :
Figure 4-6. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound. Remove and reinstall the audio driver. 5. Confirm that
Troubleshooting
4-11 Click Mixer to ...fail, perform the following , one at a time.
1. If updated recently, roll back the audio driver to 50.
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 146
... a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
Undetermined Problems 0
The diagnostic problems do not identify which adapter or device failed, which installed devices are no error is ...system board in loop mode at the time of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 159
... is necessary to bypass the password check, users need to short the HW Gap to BIOS Setup menu.
However, once it is only for the Aspire 4739Z. Remove lower cover. 4. Use an electric conductivity tool to enter BIOS Setup menu. 10. Plug in AC, keeping the CMOS jumper shorted. 8. Press F2 to...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 165
....
NOTE: NOTE:
WHEN ORDERING FRU PARTS, check the most up-to repair or for the Aspire 4739Z. Part number changes will not be noted on the regional web or channel.
FRU (Field Replaceable...ordering for parts to -date information available on the printed Service Guide.
For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in global ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 205
... lists for components, adapter cards, and peripherals which have passed these tests. Refer to the Aspire 4739Z. Compatibility Test Report released by Acer's internal testing department. Test Compatible Components
This computer's compatibility is tested and verified by the Acer Mobile System Testing Department.
All of its system functions are tested under Windows® 7 environment...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 215
...all technical queries. We are : Detailed information on all of Acer's Notebook, Desktop and Server models including:
Service guides for all models Bios updates Software utilities Spare parts lists TABs (Technical Announcement ...for all the support services we have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for ways to optimize and...
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