Acer Aspire 4739 Support Question
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Question posted by alexalake on September 27th, 2012
Keyboard Not Working Properly
My name is Erastus and i own an Acer 4739z laptop.Currently the keyboard stopped working and am using onscreen board.
In the device manager it is indicated that the keyboard is workinr properly,what could be the problem and how do i solve it?
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Related Acer Aspire 4739 Manual Pages
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 3
...Indicates a potential for the proper completion of a procedure, choice of an option, or completing a task.
The following conventions are used in this manual:
! Example: [01] The server has been stopped...:
Indicates a potential loss of data or damage to equipment.
+ IMPORTANT:
Indicates information that represents information displayed on a computer screen, such as command names, option...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 5
... Weight 1-7 Power Adapter and Battery 1-7 Input and Control 1-7 Input and Output (I/O) Ports 1-7 Software 1-8 Optional Items 1-9 Warranty 1-9 Environment 1-9
Notebook Tour 1-10 Touchpad Basics 1-18 Using the Keyboard 1-19 Windows Keys 1-20 Hotkeys 1-21
Specification Tables 1-24 Computer specifications 1-24 Processor 1-25 Processor Specifications 1-25 CPU Fan True Value Table 1-26...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 7
Using the LAN MAC EEPROM Utility 2-27 Crisis Disk Recovery 2-28
CHAPTER 3 Machine Maintenance Procedures
Introduction 3-5 General Information 3-5 Recommended Equipment 3-5 Maintenance Flowchart 3-6 Getting Started 3-7
Battery Pack Removal 3-8 Battery Pack Installation 3-8 Dummy Card Removal 3-9 Dummy Card Installation 3-9 Keyboard Removal 3-10 Keyboard Installation 3-11 Base Assembly ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 8
...4-3 General Information 4-3
Power On Issues 4-4 No Display Issues 4-5 LCD Picture Failure 4-8 Internal Keyboard Failure 4-9 Touchpad Failure 4-10 Internal Speaker Failure 4-11 Internal Microphone Failure 4-13 USB Failure 4-14 Other Functions Failure 4-15 Intermittent Problems 4-16 Undetermined Problems 4-16 Post Codes 4-17
CHAPTER 5 Jumper and Connector Locations
Mainboard Jumper and...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 9
Clear CMOS Jumper 5-6 BIOS Recovery by Crisis Disk 5-7
CHAPTER 6 FRU (Field Replaceable Unit) List
Exploded Diagrams 6-4 FRU List 6-7 Screw List 6-21
CHAPTER 7 Model Definition and Configuration
Acer Aspire 4739Z 7-1
CHAPTER 8 Test Compatible Components
Microsoft® Windows® 7 Environment Test 8-4
CHAPTER 9 Online Support Information
Introduction 9-3
ix
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 12
... Weight 1-7 Power Adapter and Battery 1-7 Input and Control 1-7 Input and Output (I/O) Ports 1-7 Software 1-8 Optional Items 1-9 Warranty 1-9 Environment 1-9
Notebook Tour 1-10
Touchpad Basics 1-18
Using the Keyboard 1-19
Windows Keys 1-20
Hotkeys 1-21
Specification Tables 1-24
Computer specifications 1-24 Processor 1-25 Processor Specifications 1-25 CPU Fan True Value Table 1-26...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 17
... lbs.) with 6-cell battery pack
Power Adapter and Battery 0
ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes Power adapter
3-pin 65W AC adapter:...Acer AC4T_A10B keyboard with international language support
Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip
Media keys Media control keys (printed on keyboard): play/pause, stop...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 20
...
# Icon
Item
1
Acer Crystal Eye
webcam
2
Display screen
3
Power button
Description
Web camera for video communication. (only for sound recording.
The left and right mouse buttons. Turns the computer on and off.
4 5 6 7 1-10
Keyboard Touchpad
Click buttons (left, and right) Microphone
For entering data into your computer Touch-sensitive pointing device which functions...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 23
Top View
Table 1-3. Figure 1-3. Top View
#
Icon
1
Item Acer Logo
Description Acer Aspire 4739Z Logo
Hardware Specifications and Configurations
1-13
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 29
...sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. When Num Lock is on, the embedded keypad is indicated by...Use this mode when doing a lot of the key caps. Cursor-control keys on embedded keypad.
Main keyboard keys
Hold while typing letters on embedded keypad
Hold while using cursor-control keys. Table 1-8.
Scroll Lock does not work...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 30
it launches the Start menu. It can also be used with other keys to items on the Quick Launch toolbar and the system tray)
< > + : Cycle through programs ... a network domain)
+ < > + : Moves focus from Start menu, to the Quick Launch toolbar, to the system tray (use RIGHT ARROW or LEFT ARROW to move focus to provide a variety of Access Center
Application key This key has the same effect as...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 31
... on and off.
Decreases the screen brightness. Hardware Specifications and Configurations
1-21 Keyboard Hotkeys
To activate hotkeys, press and hold the key before pressing the other key ... both. Hot key +
Icon
Function Communication
Description
Enables/disables the computer's communication devices.
+
Sleep
Puts the computer in the hockey combination. Turns the display screen ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 38
...
Type
Total number of keypads Windows logo key
Internal & external keyboard work simultaneously Features
Specification Broadcom BCM57780 48-pin QFN package Supports 10/100/1000
Specification Acer AC4T_A10B keyboard 86-US/87-UK/91-JP key Yes Plug USB keyboard to the USB port directly: Yes
Phantom key auto detect Overlay numeric keypad Support independent...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 50
...16G
Multi-in this state.
System Power Management
Item Mech.
System saves all system states and data onto the disc prior to Disk (S4)
Specification
All devices in the system are turned off completely... Hibernation Mode. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3)
Save to power off completely. All devices in the system are turned off the whole system.
OS initiated ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 86
... Pack Installation 3-8 Dummy Card Removal 3-9 Dummy Card Installation 3-9 Keyboard Removal 3-10 Keyboard Installation 3-11 Base Assembly Removal 3-12 Base Assembly Installation 3-13... 3-27 CPU Processor Removal 3-29 CPU Processor Installation 3-29 Power Switch Board Removal 3-30 Power Switch Board Installation 3-30 Speaker Module Removal 3-31 Speaker Module Installation 3-32 LCD ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 136
...is listed under Other Devices 7. If the computer boots correctly, add the devices one by pressing Fn+F5. 6. NOTE: NOTE:
Make sure that :
The device is properly installed. Refer to LCD...or close all external devices including port replicators or docking
stations. Boot the computer. 4.
Connect an external monitor to Disassembly Process. Check the Device Manager to determine that the ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 141
...Device Manager. Internal Speaker Failure 0 If internal Speakers fail, perform the following , one at a time.
1. Remove and reinstall the audio driver. 5. Make sure that :
The device is properly installed
There are no device... Panel´ Hardware and Sound´ Sound. Internal Speaker Failure
Sound Problems
0
Perform the following :
Figure 4-6. If updated recently, roll back the...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 159
Remove battery. 3. Locate the CMOS jumper. 6. Use an electric conductivity tool to clear the password by the following...
Remove power from the CMOS jumper. 9. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for the Aspire 4739Z. If there is no Password request, BIOS Password is requested, repeat Steps 1 through 9. ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 165
...given in global configurations for the Aspire 4739Z.
NOTE: NOTE:
To scrap or to return the defective parts, users should follow the rules set by the regional Acer office to -date information available...properly, or follow the local government ordinance or regulations on how to dispose it . Refer to this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 205
... Components
This computer's compatibility is tested and verified by the Acer Mobile System Testing Department. Regarding configuration, combination and test procedures, please refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Refer to the Aspire 4739Z. All of its system functions are tested under Windows®...
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