What Is My-tech Support?

I ordered AT&T U-verse and was sold a subscription to a 24 hour tech support service called MY-Tech. I'm unsure of how to contact this service, or whether it is legit.

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Answer #1: Posted by 1stLadyDawn on April 19th, 2012 12:33 PM

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1stLadyDawn

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I am as confused as you are. My Tech is an online access for you to check the status of any appointment you have with a live technician coming to your home to install or repair equipment.

My Tech was launched in 2009 and provides you with the ability to check status and make changes.

I know that My Tech makes it sound as if you can get specialized Technical Support but it was just a way to keep people online and off the phone.

That isn't to say that you don't also have an added charge service contract because I think that's really what you have. And based upon some original installation errors when I switched to AT&T U-verse, it is probably not a bad idea. I had to have a tech person out the next day and was on the phone with Tech Support within 5 days when they wanted to charge me for the mistakes of the original tech.

Any questions about what you are paying for can be directed to billing online, by viewing your account online or by phone at 1-800-288-2020 with a request for billing.