3Com 3102 Support Question
3Com 3102 Support Question
Find answers below for this question about 3Com 3102 - NBX Business Phone VoIP.Need a 3Com 3102 manual? We have 1 online manual for this item!
Question posted by eliaschahine on October 12th, 2010
3com 3102 Phone Has No Dial Tone
One of my 3Com 3102 phones is not working properly. I can see it in my NBX manager, if I pick up the phone and try to call it, it displays the "On another Call" message. I resetted, rebooted it, removed and readded it to the NBX manager to no avail.
I have no dial tone not even when using the speaker function and I can not answer phone calls made to it, even though it is ringing.
Can anyone help?
Thank you
Current Answers
Related 3Com 3102 Manual Pages
User Guide - Page 14
... that do OR, for systems that do
NBX Messaging, use this code
not use NBX Messaging:
sequence to set your messaging application. 14 CHAPTER 1: GETTING STARTED
Table 4 Setting Your NBX NetSet and NBX Messaging Password
Feature
NBX Business Phones NBX Basic Phones
Analog Telephones
Password -
Msg button (1102, 2102, 2102-IR) or button (3102) and follow the voice prompts
Msg button...
User Guide - Page 20
... "Using a Headset" in to your telephone sounds a tone and activates the speaker phone. Lowers the volume of the telephone, this feature, press the button before calls come in Chapter 8. To turn off the Mute feature, press the button again.
21 Volume up the handset. 20 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE
> User Information > Call Forward. See...
User Guide - Page 36
...gives you a dial tone. You can also use it to view these features:
1 Handset
2 Hook switch (under the handset) - Displays telephone status messages (see Table...Display panel - Figure 7 NBX 2101 Basic Telephone
The NBX 2101 Basic Telephone has these items:
■ Logs of your recent missed, answered, and dialed calls
■ A directory of messages in your organization
36 CHAPTER 5: NBX...
User Guide - Page 41
... log in Chapter 1 to set and change the NBX NetSet password.
■ 3Com recommends that can change this password with your phone
extension or birth date. ■ Avoid simple passwords such as 1234 or 0000. ■ Use numbers only; If your NBX system uses a messaging system other than NBX Messaging:
■ Use the feature code method described...
User Guide - Page 43
... to NBX Messages 43
Message Indicators
Here is lit, and the display panel shows the number of messages. Example: 3 Msgs 2 New.
■ On an NBX 1102, 2102, or 2102-IR Business Telephone - The indicator bar above the display panel is lit, and the display panel shows the number of messages. The indicator next to your mailbox:
■ On an NBX 3102 Business Telephone - Pick...
User Guide - Page 53
...messages that are a sales representative who lives a long distance from your office and works from home, customers and others can leave messages in the your phantom mailbox and you can call in to the NBX... messages that are an employee who travels constantly for the group mailbox to NBX Messages" earlier in the group mailbox.
See "Listening to an Access button on the NBX Business ...
User Guide - Page 57
... the handset, pick up the handset to return to the call you most recently placed on hold. A list of your administrator. Use the telephone display panel of the system-wide speed dial numbers set in Chapter 5 for call forwarding details.
Using the NBX Telephone Display Panel
Using the NBX Telephone Display Panel 57
Table 11 Managing Multiple Calls...
User Guide - Page 58
...immediately, the display
alternates between the list:
Call Logs Directory
and the menu choices:
Select an entry Slct | Back | Exit Tips on the call . On NBX Business Telephones or ...does not support speaker phone operation. Press the up the handset.
58 CHAPTER 7: STANDARD FEATURES
To access the display panel lists: 1 Pick up or down scroll key (3102 Business Telephone scroll Using the...
User Guide - Page 59
... or, on NBX Business Telephones, press the Speaker button. An Internal Call To dial an internal call :
1 Pick up the handset, or if you can press the button.
If your telephone line appearances are mapped to external lines or if you inadvertently chose an external line, select an internal line.
2 Use the display panel to...
User Guide - Page 61
... Information > Call Forward.
2 Select your choice for any reason:
On NBX Business Telephones or 3101 and 3101SP Basic Telephones:
1 Press the Hold button (3102, 1102, 2102, 2102-IR) or 3101SP).
Putting a Call on Hold
To put a call on hold to dial a new call:
On NBX Business Telephones or 3101and 3101SP Basic Telephones:
1 Press the Hold button...
User Guide - Page 62
On an NBX 2101 Basic Telephone: 1 Press the Hold button. 2 To obtain dial tone to either call, press the appropriate Access button.
4 To place or receive another new call . The default is the bottom three buttons in the column of Access buttons on the left of the 3102 Business Telephone, the bottom three Access buttons in...
User Guide - Page 63
... and return to NBX NetSet > User Information > Call Permissions. Then press Call Toggle to put on hold. When you hear dial tone, dial the second call.
■ To answer a call: ■ If you did not hang up the handset, press the Call Toggle button. ■ If you did hang up the handset, pick it up...
User Guide - Page 67
...phone for your telephone is ringing, until the volume is at the level that you prefer. All of the dial tone or the sound that you hear when you are using the handset, pick...dial tone or during a conversation or by listening to another telephone, press the Transfer button. To read... a conference call to the dial tone.
■ Speaker Volume (NBX Business Telephones or 3101 and 3101SP ...
User Guide - Page 76
...message that your system needs to the messages using your messages.
■ In the Numeric Page field, indicate what you want to be notified by e-mail message, the NBX system sends you an e-mail message... depends on the Attempt method that you want the pager to display. When you delete only the copy. The voice message may be notified.
76 CHAPTER 8: PERSONALIZING YOUR TELEPHONE
such as...
User Guide - Page 81
... the features of your own NBX telephone.
If your system uses a messaging application other than NBX Messaging, use Class of Service (CoS) Override, any NBX telephone:
1 Pick up the handset.
2 Press the Feature button and 433.
3 Dial your telephone extension.
4 Dial your voice mailbox password and press #.
5 When you hear the dial tone, you can dial the call -only Class of...
User Guide - Page 86
... an individual client or account. To listen to your messages using your telephone or when you dial a call, you activate the Account Codes feature during a call , if you dial a numeric account code that allows the NBX system to an e-mail message. When you delete the e-mail message that has been assigned by your telephone
■ The...
User Guide - Page 94
...
Internal Paging
621
6201
Broadcast an announcement through the speakers on all NBX Business Telephones on your location and equipment, you can broadcast a message in one of three ways, as described in Table 13. 1 Pick up the handset. 2 Dial the paging extension as shown in Table 13. 3 Speak into the telephone handset and then hang...
User Guide - Page 120
... conventions, typographical 10 creating voice mail messages 48
D
delayed ringing 97 dial tone, troubleshooting an NBX Telephone 116 dialing calls
other methods 59 redial 60 release with headset 82 switching from pulse to tone 98 Direct Mail Transfer button 1102, 2102, 2102-IR Business Telephones 27 1105 Attendant Console 104 3102 Business Telephone 21 3105 Attendant Console 103 direct...
User Guide - Page 122
... NBX telephone display panel
answered calls 57 dialed calls 57 missed calls 57 long-distance calls, preventing 79
M
mailboxes greeting-only 52 group 53 phantom 53 setting up personal 13
maintenance, telephone 109 message waiting indicators
1102, 2102, and 2102-IR Business Telephones 26
2101 Basic Telephone 43 3101 and 3101SP Basic Telephones 30, 43 3102 Business...
User Guide - Page 123
... group lists creating 49 modifying 50 phantom mailboxes 53 picking up calls 88 placing calls on hold See hold position, wall-mount bracket 114 printing speed dial lists 74 private messages 51 problems, solving 109 Program button 1102, 2102, and 2102-IR Business
Telephones 25 3102 Business Telephone 19 programmable Access buttons 1102, 2102, 2102-IR...
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