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... RMA Services-Get warranty, product replacement (RMA), RMA status, and data recovery information. Knowledge Base-Search by using WD My Cloud EX2 personal cloud storage software. North America English Spanish Europe (toll free)* Europe Middle East Africa 800.ASK.4wd (800.275.4932) 800.832.4778 ...Visit our product support website at http://support.wd.com. Most technical support questions can easily register your personal cloud storage device (http://www.wd.com/setup). Your product includes 30 days of new features and services, remember to address it before returning this product...
... RMA Services-Get warranty, product replacement (RMA), RMA status, and data recovery information. Knowledge Base-Search by using WD My Cloud EX2 personal cloud storage software. North America English Spanish Europe (toll free)* Europe Middle East Africa 800.ASK.4wd (800.275.4932) 800.832.4778 ...Visit our product support website at http://support.wd.com. Most technical support questions can easily register your personal cloud storage device (http://www.wd.com/setup). Your product includes 30 days of new features and services, remember to address it before returning this product...
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... in the Driveless Model 9 Physically Connecting the Device 11 Getting Started Using Online Setup Software 13 Getting Started Without Online Setup Software 19 Accessing Content 19 4 Accessing Your Cloud Remotely 21 Enabling Cloud Access for the WD My Cloud EX2 Device 21 Configuring Cloud Access for a User 21 Mobilizing Your Files with iOS and Android Mobile Apps... Obtaining Customer Support 63 Common Tasks 65 7 Backing Up and Retrieving Files 66 About Backups 66 Managing a USB Device and USB Backups 66 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE i USER MANUAL
... in the Driveless Model 9 Physically Connecting the Device 11 Getting Started Using Online Setup Software 13 Getting Started Without Online Setup Software 19 Accessing Content 19 4 Accessing Your Cloud Remotely 21 Enabling Cloud Access for the WD My Cloud EX2 Device 21 Configuring Cloud Access for a User 21 Mobilizing Your Files with iOS and Android Mobile Apps... Obtaining Customer Support 63 Common Tasks 65 7 Backing Up and Retrieving Files 66 About Backups 66 Managing a USB Device and USB Backups 66 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE i USER MANUAL
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Appendices 141 Appendix A: WD My Cloud EX2 Quick User Guide 141 Appendix B: Joomla!® Setup Guide 146 Appendix C: phpBB Setup Guide 149 Appendix D: Supported RAID Modes 154 Appendix E: RAID Migrations 154 Appendix F: Safe Mode Firmware Update Procedures 154 Appendix G: Technical Specifications 156 Index 158 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE iii USER MANUAL
Appendices 141 Appendix A: WD My Cloud EX2 Quick User Guide 141 Appendix B: Joomla!® Setup Guide 146 Appendix C: phpBB Setup Guide 149 Appendix D: Supported RAID Modes 154 Appendix E: RAID Migrations 154 Appendix F: Safe Mode Firmware Update Procedures 154 Appendix G: Technical Specifications 156 Index 158 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE iii USER MANUAL
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Purchase Date - System and Software Notes WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 2 USER MANUAL Model Number - Serial Number - Your WD product information is used for setup and technical support. IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is found on the label on the back of the device. -
Purchase Date - System and Software Notes WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 2 USER MANUAL Model Number - Serial Number - Your WD product information is used for setup and technical support. IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is found on the label on the back of the device. -
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...'s features. Update your data via remote backup to another My Cloud EX2 or My Cloud EX4, integrated cloud backup or local LAN/WAN backup. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 4 USER MANUAL Stream videos and photos to your capacity - Mac... most out of Apple® Time Machine® backup software to keep all the features of their WD My Cloud EX2 device. Advanced serving options - Expand your connected devices - The online Learning Center allows you to protect your music...-step help users get the most recent apps available, visit wd.com/setup/mycloudex2apps.
...'s features. Update your data via remote backup to another My Cloud EX2 or My Cloud EX4, integrated cloud backup or local LAN/WAN backup. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 4 USER MANUAL Stream videos and photos to your capacity - Mac... most out of Apple® Time Machine® backup software to keep all the features of their WD My Cloud EX2 device. Advanced serving options - Expand your connected devices - The online Learning Center allows you to protect your music...-step help users get the most recent apps available, visit wd.com/setup/mycloudex2apps.
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...on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet Broadband Internet connection is required for initial setup and software downloads, as well as for your device to obtain maximum efficiency. Observe the following precautions when unpacking and installing your external storage product...power outlet Clean and dust free On a stable surface free from electrical devices such as air conditioners, radio and television receivers. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 6 USER MANUAL
...on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet Broadband Internet connection is required for initial setup and software downloads, as well as for your device to obtain maximum efficiency. Observe the following precautions when unpacking and installing your external storage product...power outlet Clean and dust free On a stable surface free from electrical devices such as air conditioners, radio and television receivers. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 6 USER MANUAL
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... drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It's easy to prepare and insert a non-WD drive see "Utilities" on page 133. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 9 USER MANUAL GETTING STARTED 3 Getting Started Installing Drives in WD My...
... drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It's easy to prepare and insert a non-WD drive see "Utilities" on page 133. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 9 USER MANUAL GETTING STARTED 3 Getting Started Installing Drives in WD My...
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.... Drive is powering on or in the process of the power adapter into a power outlet. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 12 USER MANUAL Important: Wait for the WD My Cloud EX2 device to finish powering up (on page 13. A condition, such as the unit powers up but the...For incompatible drives, the hard drive LEDs blink red rapidly as a network cable has become unplugged, which requires you to "Getting Started Using Online Setup Software" on ) state. Front Panel Hard Drive (HDD) LEDs The following table describes the front panel power LED behavior. Blue Flashing Red ...
.... Drive is powering on or in the process of the power adapter into a power outlet. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 12 USER MANUAL Important: Wait for the WD My Cloud EX2 device to finish powering up (on page 13. A condition, such as the unit powers up but the...For incompatible drives, the hard drive LEDs blink red rapidly as a network cable has become unplugged, which requires you to "Getting Started Using Online Setup Software" on ) state. Front Panel Hard Drive (HDD) LEDs The following table describes the front panel power LED behavior. Blue Flashing Red ...
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... LED, and the one on page 6. ) 2. In the address field, type http://wd.com/setup/wdmycloudex2 to display the Welcome to the Learning Center page: WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 13 USER MANUAL Cable is not in , and both ends of the link have successfully established ...communications. 10/100 network connection. Downloading and Installing the Online Setup Software After connecting your home or small office network...
... LED, and the one on page 6. ) 2. In the address field, type http://wd.com/setup/wdmycloudex2 to display the Welcome to the Learning Center page: WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 13 USER MANUAL Cable is not in , and both ends of the link have successfully established ...communications. 10/100 network connection. Downloading and Installing the Online Setup Software After connecting your home or small office network...
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... Note: The online Learning Center automatically detects your computer. 5. The setup software downloads to open the setup software. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 14 USER MANUAL Click the Download Setup Software button. The Getting Started window displays. Access your OS from the... the page before selecting the Download Setup Software button. 4. If you'd like to download setup software for a different operating system, select your downloaded files, and then double-click Setup.exe (Windows) or WD My Cloud EX2 Personal Cloud Storage Setup.dmg (Mac) to your operating ...
... Note: The online Learning Center automatically detects your computer. 5. The setup software downloads to open the setup software. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 14 USER MANUAL Click the Download Setup Software button. The Getting Started window displays. Access your OS from the... the page before selecting the Download Setup Software button. 4. If you'd like to download setup software for a different operating system, select your downloaded files, and then double-click Setup.exe (Windows) or WD My Cloud EX2 Personal Cloud Storage Setup.dmg (Mac) to your operating ...
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...user information, and then click the plus sign (+). Check your email to display the Setup Complete screen. You've successfully set up your new account, and then click Next to confirm your WD My Cloud EX2 device. 7. Note: It may need to check your email spam folder if your ...your spam filter does not allow email from WD. You'll have the opportunity to create a personal cloud when you 'd like to receive instructions on page 35). The Congratulations! WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 17 USER MANUAL Click Next. If you create a user account (see "Adding a Single User"...
...user information, and then click the plus sign (+). Check your email to display the Setup Complete screen. You've successfully set up your new account, and then click Next to confirm your WD My Cloud EX2 device. 7. Note: It may need to check your email spam folder if your ...your spam filter does not allow email from WD. You'll have the opportunity to create a personal cloud when you 'd like to receive instructions on page 35). The Congratulations! WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 17 USER MANUAL Click Next. If you create a user account (see "Adding a Single User"...
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... WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 18 USER MANUAL Select your WD My Cloud EX2 device. To change settings for automatic updates, see "Firmware" on page 13 for any option you want to disable: Option Install the WD My Cloud app Place ...helpful shortcuts on my Desktop Result If the option is enabled: • An installation wizard launches automatically. • See "Downloading and Installing the Online Setup...
... WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 18 USER MANUAL Select your WD My Cloud EX2 device. To change settings for automatic updates, see "Firmware" on page 13 for any option you want to disable: Option Install the WD My Cloud app Place ...helpful shortcuts on my Desktop Result If the option is enabled: • An installation wizard launches automatically. • See "Downloading and Installing the Online Setup...
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... begins. 5. Getting Started Without Online Setup Software If you do not use the online setup software to get started, you receive a warning prompt. 2. On the My Cloud screen, select a language from your desktop icons. Accessing Content The WD My Cloud EX2 device's Public folder contains Shared Music,...and dropped or files that have been backed up files using USB, Remote, Internal, and Cloud backup (see "Backing Up and Retrieving Files" on page 66). Review the Western Digital License Agreement, and then select I accept the terms of the License Agreement, and click Next...
... begins. 5. Getting Started Without Online Setup Software If you do not use the online setup software to get started, you receive a warning prompt. 2. On the My Cloud screen, select a language from your desktop icons. Accessing Content The WD My Cloud EX2 device's Public folder contains Shared Music,...and dropped or files that have been backed up files using USB, Remote, Internal, and Cloud backup (see "Backing Up and Retrieving Files" on page 66). Review the Western Digital License Agreement, and then select I accept the terms of the License Agreement, and click Next...
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... copying them to your mobile device. Show off the photos stored on your WD My Cloud EX2 device. Connect to other public cloud accounts. Enter your personal cloud, Dropbox™ and other cloud sites such as Dropbox from your tablet or smartphone. Stream and enjoy music and video ... on your mobile devices with easy photo and video uploads directly to the left of WD Device. - With WD My Cloud mobile app, you have problems installing WD Photos, visit http://wd.com/setup/wdphotos. Note: You must generate one time only. Save valuable space on your memories.
... copying them to your mobile device. Show off the photos stored on your WD My Cloud EX2 device. Connect to other public cloud accounts. Enter your personal cloud, Dropbox™ and other cloud sites such as Dropbox from your tablet or smartphone. Stream and enjoy music and video ... on your mobile devices with easy photo and video uploads directly to the left of WD Device. - With WD My Cloud mobile app, you have problems installing WD Photos, visit http://wd.com/setup/wdphotos. Note: You must generate one time only. Save valuable space on your memories.
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... for each app you want to access it. ACCESSING YOUR CLOUD REMOTELY From the Web: Tap and sign into your personal cloud using your PC or Mac connected to http://wd.setup/wd.mycloudapps. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 27 USER MANUAL In the Add Manually section, tap... to http://wd.com/setup/ wmycloudmobileapps. Note: For more features and instructions, see ...
... for each app you want to access it. ACCESSING YOUR CLOUD REMOTELY From the Web: Tap and sign into your personal cloud using your PC or Mac connected to http://wd.setup/wd.mycloudapps. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 27 USER MANUAL In the Add Manually section, tap... to http://wd.com/setup/ wmycloudmobileapps. Note: For more features and instructions, see ...
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... firmware, connected to display the download page: WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 28 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Add and remove device content by dragging and dropping files and folders from your computer. . In the address field, type http://wd.com/setup/wdmycloudex2 to display the Welcome to the Learning Center...
... firmware, connected to display the download page: WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 28 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Add and remove device content by dragging and dropping files and folders from your computer. . In the address field, type http://wd.com/setup/wdmycloudex2 to display the Welcome to the Learning Center...
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WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 29 USER MANUAL The setup software downloads to Downloads. 5. ACCESSING YOUR CLOUD REMOTELY : 4. In the Software Downloads area, click Go to your downloaded files, and then double-click wdmycloud.exe (Windows) or wdmycloud.dmg (MAC). Access your computer. 6. In the WD My Cloud for desktop area, click Download.
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 29 USER MANUAL The setup software downloads to Downloads. 5. ACCESSING YOUR CLOUD REMOTELY : 4. In the Software Downloads area, click Go to your downloaded files, and then double-click wdmycloud.exe (Windows) or wdmycloud.dmg (MAC). Access your computer. 6. In the WD My Cloud for desktop area, click Download.
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... to a device manually. - WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 33 USER MANUAL Select your WD My Cloud EX2 device. If requested, enter your WD My Cloud EX2 device Name and Password. If your device does not display on page 21. - To setup your email address and pass- word. Click... Activation Code to use the WD My Cloud Desktop app: 1. Review...
... to a device manually. - WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 33 USER MANUAL Select your WD My Cloud EX2 device. If requested, enter your WD My Cloud EX2 device Name and Password. If your device does not display on page 21. - To setup your email address and pass- word. Click... Activation Code to use the WD My Cloud Desktop app: 1. Review...
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... the following steps when you can download from the online Learning Center Downloads page at wd.com/setup/mycloudex2apps. Click Login. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 51 USER MANUAL Select your WD My Cloud device. 2. Click Setup Drive. Click the WD End User License Agreement link, review the agreement, and then click the I agree...
... the following steps when you can download from the online Learning Center Downloads page at wd.com/setup/mycloudex2apps. Click Login. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 51 USER MANUAL Select your WD My Cloud device. 2. Click Setup Drive. Click the WD End User License Agreement link, review the agreement, and then click the I agree...
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... your player, scan and detect your WD My Cloud EX2 device on the player you have copied your files to one of the Shared folders, you may need to access a Settings/Network Setup page in a network drive such as digital picture frames, Blu Ray players, network-connected TVs..., and digital media adapters: 1. Depending on your WD Media Player User Guide. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 107 USER MANUAL BluRay Players - Network Music ...
... your player, scan and detect your WD My Cloud EX2 device on the player you have copied your files to one of the Shared folders, you may need to access a Settings/Network Setup page in a network drive such as digital picture frames, Blu Ray players, network-connected TVs..., and digital media adapters: 1. Depending on your WD Media Player User Guide. WD MY CLOUD EX2 PERSONAL CLOUD STORAGE 107 USER MANUAL BluRay Players - Network Music ...