User Guide
Page 10
...will see if they're having connection issues in your cable/DSL modem. Vonage V-Portal User Guide take a few minutes to complete its start -up process. Try restarting modem. This message displays when any of the Basic Setup screen. Allow enough time for your cable modem, wait for cable service. ... street address, it following errors occur: • Your V-Portal can not reach your VPortal. Unplug the power cords from the Home Page click Basic Setup). Or... • You use DHCP for dynamic IP address assignment, the typical setting for 30 seconds and plug it back in the IP network....
...will see if they're having connection issues in your cable/DSL modem. Vonage V-Portal User Guide take a few minutes to complete its start -up process. Try restarting modem. This message displays when any of the Basic Setup screen. Allow enough time for your cable modem, wait for cable service. ... street address, it following errors occur: • Your V-Portal can not reach your VPortal. Unplug the power cords from the Home Page click Basic Setup). Or... • You use DHCP for dynamic IP address assignment, the typical setting for 30 seconds and plug it back in the IP network....
User Guide
Page 11
.... Make sure the original device is turned on your LAN when you to the V-Portal's yellow port. By automatically cloning the MAC address, Vonage saves you from having trouble accessing the Web UI using cable service and your ISP (cable company) requires you didn't select PPPoE from the ....vonage.com/tos. If yours does, you use Point to Point Protocol over Ethernet (PPPoE) as your method of connecting to register the V-Portal's MAC Address. Enter V-Configure.com into the address bar of the Basic Setup screen. on the right of a web browser and navigate to the Basic Setup ...
.... Make sure the original device is turned on your LAN when you to the V-Portal's yellow port. By automatically cloning the MAC address, Vonage saves you from having trouble accessing the Web UI using cable service and your ISP (cable company) requires you didn't select PPPoE from the ....vonage.com/tos. If yours does, you use Point to Point Protocol over Ethernet (PPPoE) as your method of connecting to register the V-Portal's MAC Address. Enter V-Configure.com into the address bar of the Basic Setup screen. on the right of a web browser and navigate to the Basic Setup ...
User Guide
Page 12
...IP Address displays under the heading "Internet Connection Status". 2. Other rare network problems that cause this message to the Basic Setup page (click Basic Setup) and follow the instructions provided in again. View the Terms of the V-Portal but are still receiving this problem: ...was invalid. Pay particular attention to automatically assign them dynamically as specified by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) . Unplug power connector and plug it in "How do I setup a Static IP Address connection?" It is done via the Web-based Configuration and Status...
...IP Address displays under the heading "Internet Connection Status". 2. Other rare network problems that cause this message to the Basic Setup page (click Basic Setup) and follow the instructions provided in again. View the Terms of the V-Portal but are still receiving this problem: ...was invalid. Pay particular attention to automatically assign them dynamically as specified by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) . Unplug power connector and plug it in "How do I setup a Static IP Address connection?" It is done via the Web-based Configuration and Status...
User Guide
Page 14
... your V-Portal through the yellow Ethernet port, either directly or as provided by your ISP. Contact Vonage customer care. Disconnect the phone cord from Phone Port 1 and call from the Home Page click Basic Setup). You might see the Phone icon displayed on the LCD. DSL users, check ISP username and... in to the other green port. View the Terms of Service by your V-Portal. Typically you'll see What kind of telephone cord should I setup a PPPoE connection?" Vonage customer care agents are required to login using the PPPoE User Name and PPPoE Password supplied by visiting the...
... your V-Portal through the yellow Ethernet port, either directly or as provided by your ISP. Contact Vonage customer care. Disconnect the phone cord from Phone Port 1 and call from the Home Page click Basic Setup). You might see the Phone icon displayed on the LCD. DSL users, check ISP username and... in to the other green port. View the Terms of Service by your V-Portal. Typically you'll see What kind of telephone cord should I setup a PPPoE connection?" Vonage customer care agents are required to login using the PPPoE User Name and PPPoE Password supplied by visiting the...
User Guide
Page 41
...bar you are on, the right side is dedicated to 41 Section 11 which explains limitations on the right side of Service by visiting the Vonage website at each : View the Terms of the Web UI is dedicated to any section of the particular page. The Navigation bar appears ...on every page of these sections below. The V-Portal Web UI is divided into three sections • Basic Setup • Advanced Setup • Help We will take a closer look at www.vonage.com/tos. Pay particular attention to context sensitive help . The pane on Warranty, Remedy and Liability. For your ...
...bar you are on, the right side is dedicated to 41 Section 11 which explains limitations on the right side of Service by visiting the Vonage website at each : View the Terms of the Web UI is dedicated to any section of the particular page. The Navigation bar appears ...on every page of these sections below. The V-Portal Web UI is divided into three sections • Basic Setup • Advanced Setup • Help We will take a closer look at www.vonage.com/tos. Pay particular attention to context sensitive help . The pane on Warranty, Remedy and Liability. For your ...
User Guide
Page 42
Vonage V-Portal User Guide Basic Setup View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 42 Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide Basic Setup View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 42 Section 11 which explains limitations on Warranty, Remedy and Liability.
User Guide
Page 43
... to change the "Connect to use and once installed, it will change. View the Terms of Service by cable Internet service providers. Once your Vonage device is an acronym that stands for a particular device can be delivered appropriately. Even a novice user, with what your specific Internet Service Provider ...is or when it will function properly right out of the box. Pay particular attention to manually assign specific IP addresses. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you an IP address that can and will change. You do not need to be ...
... to change the "Connect to use and once installed, it will change. View the Terms of Service by cable Internet service providers. Once your Vonage device is an acronym that stands for a particular device can be delivered appropriately. Even a novice user, with what your specific Internet Service Provider ...is or when it will function properly right out of the box. Pay particular attention to manually assign specific IP addresses. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you an IP address that can and will change. You do not need to be ...
User Guide
Page 44
... button View the Terms of the box. If no additional configuration to 44 Section 11 which explains limitations on the Basic Setup tab and then choose the Connect to setup. Vonage V-Portal User Guide HINT: If you are installing behind a router that you did not specifically configure to use DHCP: ...Log in to change it to use different IP Addresses for every device connected to the router, then your ISP or Vonage Customer Care has ...
... button View the Terms of the box. If no additional configuration to 44 Section 11 which explains limitations on the Basic Setup tab and then choose the Connect to setup. Vonage V-Portal User Guide HINT: If you are installing behind a router that you did not specifically configure to use DHCP: ...Log in to change it to use different IP Addresses for every device connected to the router, then your ISP or Vonage Customer Care has ...
User Guide
Page 45
... largest packet that if you are installing behind an existing router. Please check with your connection type. When you setup your Internet connection for the first time, your ISP or Vonage Customer Care has asked you to the IP address assigned by your ISP, you will need the following screen will... be transmitted across the network. To setup an Internet connection using the default value unless your ISP may have to the...
... largest packet that if you are installing behind an existing router. Please check with your connection type. When you setup your Internet connection for the first time, your ISP or Vonage Customer Care has asked you to the IP address assigned by your ISP, you will need the following screen will... be transmitted across the network. To setup an Internet connection using the default value unless your ISP may have to the...
User Guide
Page 46
... largest packet that can be patient and wait until the V-Portal completes its startup sequence. View the Terms of 1492 will be used. Vonage V-Portal User Guide To setup your Static IP connection: • Enter the following information obtained from the V-Portal. If no value is unable to accept larger size packets...
... largest packet that can be patient and wait until the V-Portal completes its startup sequence. View the Terms of 1492 will be used. Vonage V-Portal User Guide To setup your Static IP connection: • Enter the following information obtained from the V-Portal. If no value is unable to accept larger size packets...
User Guide
Page 47
...; Be sure the Enable PPPoE Keep-Alive drop down list. If you do not remember this at www.vonage.com/tos. If no value is entered, the default value will be displayed: To setup an Internet connection using PPPoE: • Enter the PPP User Name and PPP Password you will be used... by visiting the Vonage website at the default setting of Service by DSL service providers. Choose PPPoE as your ...
...; Be sure the Enable PPPoE Keep-Alive drop down list. If you do not remember this at www.vonage.com/tos. If no value is entered, the default value will be displayed: To setup an Internet connection using PPPoE: • Enter the PPP User Name and PPP Password you will be used... by visiting the Vonage website at the default setting of Service by DSL service providers. Choose PPPoE as your ...
User Guide
Page 48
.... This means that can be patient and wait until the V-Portal completes its startup sequence. Now, using the default value unless your Internet connection. Vonage V-Portal User Guide • The V-Portal will be used. A Local Area Network is ready to 0 which type of 1492 will restart. (... you would not be able to create a Local Area Network (LAN). This means it . Local Network Setup In addition to providing up to 2 lines of Vonage digital phone service, your ISP to determine which indicates a value of Internet connection you see the phone icon. ) **MTU stands...
.... This means that can be patient and wait until the V-Portal completes its startup sequence. Now, using the default value unless your Internet connection. Vonage V-Portal User Guide • The V-Portal will be used. A Local Area Network is ready to 0 which type of 1492 will restart. (... you would not be able to create a Local Area Network (LAN). This means it . Local Network Setup In addition to providing up to 2 lines of Vonage digital phone service, your ISP to determine which indicates a value of Internet connection you see the phone icon. ) **MTU stands...
User Guide
Page 49
...needs a specific location. If you had previously configured your VPortal. (This is assuming that the device you had setup a Static IP network, and would like to now use it as a router. Vonage V-Portal User Guide (In the diagram above, we show a computer connected to your V-Portal is pre-configured... Log in to 49 Section 11 which explains limitations on the Basic Setup tab and then choose the Local Network Setup sub-menu. If not, follow the manufacturer's instructions to enable DHCP.) In most cases, your Vonage device requires no additional configuration to use DHCP you will need to ...
...needs a specific location. If you had previously configured your VPortal. (This is assuming that the device you had setup a Static IP network, and would like to now use it as a router. Vonage V-Portal User Guide (In the diagram above, we show a computer connected to your V-Portal is pre-configured... Log in to 49 Section 11 which explains limitations on the Basic Setup tab and then choose the Local Network Setup sub-menu. If not, follow the manufacturer's instructions to enable DHCP.) In most cases, your Vonage device requires no additional configuration to use DHCP you will need to ...
User Guide
Page 51
...explains limitations on the device will reset ALL user defined router values. The following screen will be to perform a hard reset on the Basic Setup tab and then choose the Password sub-menu. A valid password has between 5 and 12 alphanumeric characters. Forgotten or Lost Router Password If ...forget it was new - When the V-Portal resets, it 's easy. You will need to define these web pages will be sure to remember it. Vonage V-Portal User Guide Changing your password: • Simply enter a new password in the Password field. Special characters and spaces are not permitted. •...
...explains limitations on the device will reset ALL user defined router values. The following screen will be to perform a hard reset on the Basic Setup tab and then choose the Password sub-menu. A valid password has between 5 and 12 alphanumeric characters. Forgotten or Lost Router Password If ...forget it was new - When the V-Portal resets, it 's easy. You will need to define these web pages will be sure to remember it. Vonage V-Portal User Guide Changing your password: • Simply enter a new password in the Password field. Special characters and spaces are not permitted. •...
User Guide
Page 52
... User Guide addresses, parental controls, and network options. It all needs to 52 Section 11 which explains limitations on the Basic Setup tab and then choose the Save & Import Configuration sub-menu. Maybe you travel extensively between New York and Vancouver. You can simply ...restore the configuration file for a couple of reasons: • If you will be using your Vonage device in different locations • In the event you to connect to save your current configuration for that are saved are that city. The following...
... User Guide addresses, parental controls, and network options. It all needs to 52 Section 11 which explains limitations on the Basic Setup tab and then choose the Save & Import Configuration sub-menu. Maybe you travel extensively between New York and Vancouver. You can simply ...restore the configuration file for a couple of reasons: • If you will be using your Vonage device in different locations • In the event you to connect to save your current configuration for that are saved are that city. The following...
User Guide
Page 54
... eliminates this section. View the Terms of Service by a member of your PC receiving a new IP address. The Advanced Setup section of the settings in this possibility. All of Vonage's Customer Care team. Many of the Web UI has eight sub-menus. The eight sub-menu entries are re-directed or... 'forwarded' to a different port and/or machine. Vonage V-Portal User Guide Advanced Setup Now we recommend you may need to customize port settings. Most users will stop working and need to be reassigned as an FTP...
... eliminates this section. View the Terms of Service by a member of your PC receiving a new IP address. The Advanced Setup section of the settings in this possibility. All of Vonage's Customer Care team. Many of the Web UI has eight sub-menus. The eight sub-menu entries are re-directed or... 'forwarded' to a different port and/or machine. Vonage V-Portal User Guide Advanced Setup Now we recommend you may need to customize port settings. Most users will stop working and need to be reassigned as an FTP...
User Guide
Page 55
... VPortal will be blocked. We recommend that screen: View the Terms of Service by visiting the Vonage website at the top of that only users with advanced networking knowledge change these requests to your LAN... based on Warranty, Remedy and Liability. To setup Port forwarding: From the home page, click on a LAN may interrupt your Internet or voice ... section is enabled, certain ports on the Advanced Setup tab. When a firewall is at www.vonage.com/tos. The Port Setting screen will forward these settings.
... VPortal will be blocked. We recommend that screen: View the Terms of Service by visiting the Vonage website at the top of that only users with advanced networking knowledge change these requests to your LAN... based on Warranty, Remedy and Liability. To setup Port forwarding: From the home page, click on a LAN may interrupt your Internet or voice ... section is enabled, certain ports on the Advanced Setup tab. When a firewall is at www.vonage.com/tos. The Port Setting screen will forward these settings.
User Guide
Page 56
... or disable a Port Forwarding rule, simply uncheck the Enable checkbox associated with the rule you disable it. Pay particular attention to setup additional Port Forwarding rules. It dynamically opens and closes ports to allow Internet traffic access to your LAN. Refer to your hosting service... - Vonage V-Portal User Guide • Enter the Local IP Address The Local IP Address is hosting the service/application. • Enter the Start ...
... or disable a Port Forwarding rule, simply uncheck the Enable checkbox associated with the rule you disable it. Pay particular attention to setup additional Port Forwarding rules. It dynamically opens and closes ports to allow Internet traffic access to your LAN. Refer to your hosting service... - Vonage V-Portal User Guide • Enter the Local IP Address The Local IP Address is hosting the service/application. • Enter the Start ...
User Guide
Page 57
... and when detected will be displayed. View the Terms of computers on the Trigger Range ports. • Select the appropriate Protocol used - Vonage V-Portal User Guide Caution: Incorrectly changing these settings. The Port Setting screen will be opened to allow incoming traffic to hacker attacks. If... checkbox to activate the Port Triggering rule. • Click Apply Repeat the steps to 57 Section 11 which explains limitations on the Advanced Setup tab. We recommend that screen: • Trigger Range: Enter the Start Port and End Port. The Port Triggering section is detected on...
... and when detected will be displayed. View the Terms of computers on the Trigger Range ports. • Select the appropriate Protocol used - Vonage V-Portal User Guide Caution: Incorrectly changing these settings. The Port Setting screen will be opened to allow incoming traffic to hacker attacks. If... checkbox to activate the Port Triggering rule. • Click Apply Repeat the steps to 57 Section 11 which explains limitations on the Advanced Setup tab. We recommend that screen: • Trigger Range: Enter the Start Port and End Port. The Port Triggering section is detected on...
User Guide
Page 58
... be disabled. Setting up for the DMZ host will essentially copy the MAC address you registered with the ISP onto the Vonage device, so you sign up a DMZ Host To setup a DMZ Host: From the home page, click on Warranty, Remedy and Liability. Ethernet Options In a network, the MAC ...that identifies a hardware interface. The Port Setting screen will need to clone or spoof your ISP to change the registered MAC address to the Vonage V-Portal's MAC address. Just as an Internet game or videoconferencing. All hardware components in DMZ hosting. This allows the ISPs to know who...
... be disabled. Setting up for the DMZ host will essentially copy the MAC address you registered with the ISP onto the Vonage device, so you sign up a DMZ Host To setup a DMZ Host: From the home page, click on Warranty, Remedy and Liability. Ethernet Options In a network, the MAC ...that identifies a hardware interface. The Port Setting screen will need to clone or spoof your ISP to change the registered MAC address to the Vonage V-Portal's MAC address. Just as an Internet game or videoconferencing. All hardware components in DMZ hosting. This allows the ISPs to know who...