User Guide
Page 1
... plug in another router or switch and connecting network devices, such as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you get clear digital phone sound quality. From the LCD Display messages to the color coded ports on the rear panel,...the yellow Ethernet (LAN) port of Service by plugging in your existing phones or fax machine. You can connect up to 2 Vonage digital phone lines through your phones at www.vonage.com/tos. The V-Portal's built-in single-port wired router supports your V-Portal Ever hear the term user friendly...
... plug in another router or switch and connecting network devices, such as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you get clear digital phone sound quality. From the LCD Display messages to the color coded ports on the rear panel,...the yellow Ethernet (LAN) port of Service by plugging in your existing phones or fax machine. You can connect up to 2 Vonage digital phone lines through your phones at www.vonage.com/tos. The V-Portal's built-in single-port wired router supports your V-Portal Ever hear the term user friendly...
User Guide
Page 10
...the power cord back into the V-Portal. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. With the Internet connection type of DHCP, your V-Portal asks the ISP to automatically assign an IP address to see Error ... 002] if the ISP has trouble assigning an IP address to your V-Portal, it's set up process. Vonage V-Portal User Guide take a few minutes to complete its start -up process. Allow enough time for your modem to complete its start -up to your ISP is down or your V-Portal when the...
...the power cord back into the V-Portal. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. With the Internet connection type of DHCP, your V-Portal asks the ISP to automatically assign an IP address to see Error ... 002] if the ISP has trouble assigning an IP address to your V-Portal, it's set up process. Vonage V-Portal User Guide take a few minutes to complete its start -up process. Allow enough time for your modem to complete its start -up to your ISP is down or your V-Portal when the...
User Guide
Page 15
...(System > Diagnostics > Test Phone Ports > Run Tests?). to 15 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is running. 3. Pay particular attention to run the phone ports diagnostic test and determine if the error has been corrected. Contact... cord to connect your FAX machine to make or receive calls on Warranty, Remedy and Liability. Disconnect cable from Phone Port 2 and call Vonage at www.vonage.com/tos. Disconnect the phone cord from phone port 2 immediately. Line 1 Wiring Error [Code 013] Phone port 1 may be connected to...
...(System > Diagnostics > Test Phone Ports > Run Tests?). to 15 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is running. 3. Pay particular attention to run the phone ports diagnostic test and determine if the error has been corrected. Contact... cord to connect your FAX machine to make or receive calls on Warranty, Remedy and Liability. Disconnect cable from Phone Port 2 and call Vonage at www.vonage.com/tos. Disconnect the phone cord from phone port 2 immediately. Line 1 Wiring Error [Code 013] Phone port 1 may be connected to...
User Guide
Page 16
...geographic areas. You might see Home Wiring for more information. Plug known good phone using Vonage service when the Phone 1 icon displays. Replace the four-wire telephone cord with your home...to green port 1. For phone cord recommendations, see What kind of telephone cord should I use your VDV21 with your phone or fax machine, phone cord, or home phone wiring (if Phone Port 1 of...: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Pay particular attention to 16 Section 11 which explains limitations on -hook. 2....
...geographic areas. You might see Home Wiring for more information. Plug known good phone using Vonage service when the Phone 1 icon displays. Replace the four-wire telephone cord with your home...to green port 1. For phone cord recommendations, see What kind of telephone cord should I use your VDV21 with your phone or fax machine, phone cord, or home phone wiring (if Phone Port 1 of...: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Pay particular attention to 16 Section 11 which explains limitations on -hook. 2....
User Guide
Page 17
... still displays, simply using known good cable to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Start using Vonage service when the Phone 1 icon displays. See Professional Installation Basics for more information. For FAX Machines: You might see ...telephone cord to connect your FAX machine to fix your phones and phone cords are in many geographic areas. Start using Vonage service when the Phone 1 icon displays. Start at a time, and running . 3. Replace the four-wire telephone cord with a known good phone and a known good cord. 3....
... still displays, simply using known good cable to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Start using Vonage service when the Phone 1 icon displays. See Professional Installation Basics for more information. For FAX Machines: You might see ...telephone cord to connect your FAX machine to fix your phones and phone cords are in many geographic areas. Start using Vonage service when the Phone 1 icon displays. Start at a time, and running . 3. Replace the four-wire telephone cord with a known good phone and a known good cord. 3....
User Guide
Page 18
... phones back on Warranty, Remedy and Liability. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Make sure each of the V-Portal? Pay particular attention to make or receive calls on Phone Port 1 or 2 during the short... test is running the phone ports diagnostic test (Start at a time, and running . 2. Note: You will not be able to run the phone ports diagnostic test once again. Start at www.vonage.com/tos. Tip: You'll typically use in the phone ports of your phones and phone cords are in good...
... phones back on Warranty, Remedy and Liability. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Make sure each of the V-Portal? Pay particular attention to make or receive calls on Phone Port 1 or 2 during the short... test is running the phone ports diagnostic test (Start at a time, and running . 2. Note: You will not be able to run the phone ports diagnostic test once again. Start at www.vonage.com/tos. Tip: You'll typically use in the phone ports of your phones and phone cords are in good...
User Guide
Page 19
... there is running . 3. If the problem still exists there could be able to a single Vonage line. See Professional Installation Basics for more than five phones on Phone Port 1 or 2 during the short time the test is a limit to green port 1 are not sitting snugly in your V-Portal. ...the faulty phone. Make sure all the phones will ring when a call comes in your phones are using Vonage service when the Phone 2 icon displays. Vonage V-Portal User Guide 4. Start at a time, to 19 Section 11 which explains limitations on hook). 2. If you have five or less phones you...
... there is running . 3. If the problem still exists there could be able to a single Vonage line. See Professional Installation Basics for more than five phones on Phone Port 1 or 2 during the short time the test is a limit to green port 1 are not sitting snugly in your V-Portal. ...the faulty phone. Make sure all the phones will ring when a call comes in your phones are using Vonage service when the Phone 2 icon displays. Vonage V-Portal User Guide 4. Start at a time, to 19 Section 11 which explains limitations on hook). 2. If you have five or less phones you...
User Guide
Page 20
...check with your ISP to see phone 1 and phone 2 icons displayed. Try replacing each phone line with the Vonage Network, Vonage Register Error [Code 204] displays on Phone Port 1 or 2 during the short time the test is faulty you are connected, the signal may fade and not all the phones will ring when.../tos. Start using more than five phones on Phone Port 1 or 2 during the short time the test is a limit to green port 2. Vonage Register Error [Code 204] Unplug power connector and plug it in . Vonage V-Portal User Guide Note: You will not be able to make or receive calls on the ...
...check with your ISP to see phone 1 and phone 2 icons displayed. Try replacing each phone line with the Vonage Network, Vonage Register Error [Code 204] displays on Phone Port 1 or 2 during the short time the test is faulty you are connected, the signal may fade and not all the phones will ring when.../tos. Start using more than five phones on Phone Port 1 or 2 during the short time the test is a limit to green port 2. Vonage Register Error [Code 204] Unplug power connector and plug it in . Vonage V-Portal User Guide Note: You will not be able to make or receive calls on the ...
User Guide
Page 21
... telephone cord should I use your V-Portal with your FAX machines to 21 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is a short in your phone or fax machine, phone cord, or home phone wiring (if both active green ports of the V-Portal. ...2. Pay particular attention to both green phone ports 1 and 2 then call Vonage at www.vonage.com/tos. Tip: You'll typically use standard two-wire phone cords with the existing telephone wiring in Lines Error [Code 215] Faulty phones...
... telephone cord should I use your V-Portal with your FAX machines to 21 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is a short in your phone or fax machine, phone cord, or home phone wiring (if both active green ports of the V-Portal. ...2. Pay particular attention to both green phone ports 1 and 2 then call Vonage at www.vonage.com/tos. Tip: You'll typically use standard two-wire phone cords with the existing telephone wiring in Lines Error [Code 215] Faulty phones...
User Guide
Page 22
...corrected. Tip: You'll typically use in the phone cradle (on Phone Port 1 or 2 during the short time the test is running . 3. If any handsets were off-hook: 1. Start using Vonage service when the Phone 1 and 2 icons display. Replace it with standard two-wire telephone cords. 2. Pay ...particular attention to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 2. Note: You will not...
...corrected. Tip: You'll typically use in the phone cradle (on Phone Port 1 or 2 during the short time the test is running . 3. If any handsets were off-hook: 1. Start using Vonage service when the Phone 1 and 2 icons display. Replace it with standard two-wire telephone cords. 2. Pay ...particular attention to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 2. Note: You will not...
User Guide
Page 23
...and 2 are connected, the signal may fade and not all phones connected to identify the faulty phone. View the Terms of your home wiring, Vonage offers a professional installation service in your V-Portal. If you 'll see this message displayed. This message displays if the handset of any phone ... could be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Note: You will run the phone ports diagnostic test to a single Vonage line. To use your V-Portal with the existing telephone wiring in many phones are on Warranty,...
...and 2 are connected, the signal may fade and not all phones connected to identify the faulty phone. View the Terms of your home wiring, Vonage offers a professional installation service in your V-Portal. If you 'll see this message displayed. This message displays if the handset of any phone ... could be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 3. Note: You will run the phone ports diagnostic test to a single Vonage line. To use your V-Portal with the existing telephone wiring in many phones are on Warranty,...
User Guide
Page 24
... a list of up to select the line for which explains limitations on Warranty, Remedy and Liability. Time will be given the opportunity to 50 of your dialed calls, in the following format: Phone Number...ID phone number.) (The month, day and time that the call was dialed. Navigate the LCD menu by visiting the Vonage website at www.vonage.com/tos. Time will be given the opportunity to select the...AM or PM.) View the Terms of Service by using the V-Portal LCD menu. Vonage V-Portal User Guide Vonage V-Portal LCD Menu The V-Portal LCD menu gives you called MMM DD HH:MM ...
... a list of up to select the line for which explains limitations on Warranty, Remedy and Liability. Time will be given the opportunity to 50 of your dialed calls, in the following format: Phone Number...ID phone number.) (The month, day and time that the call was dialed. Navigate the LCD menu by visiting the Vonage website at www.vonage.com/tos. Time will be given the opportunity to select the...AM or PM.) View the Terms of Service by using the V-Portal LCD menu. Vonage V-Portal User Guide Vonage V-Portal LCD Menu The V-Portal LCD menu gives you called MMM DD HH:MM ...
User Guide
Page 26
... the new menu displays, select Erase to delete the selected entry or Erase All to Vonage's Voicemail PlusSM. How can I tell how much time was spent on a call I get my Voicemail? Easy! How can I tell how much time was spent on a call I delete an entry from your list of received calls, ...use the and buttons to move to the entry you 're viewing your home or office is already using the Vonage phone line, a message indicating that the line is...
... the new menu displays, select Erase to delete the selected entry or Erase All to Vonage's Voicemail PlusSM. How can I tell how much time was spent on a call I get my Voicemail? Easy! How can I tell how much time was spent on a call I delete an entry from your list of received calls, ...use the and buttons to move to the entry you 're viewing your home or office is already using the Vonage phone line, a message indicating that the line is...
User Guide
Page 27
... 27 Section 11 which explains limitations on your phone's handset to send greeting cards, Vonage style, with Vonage audio greetings? How can I send Vonage audio greetings? Want to get accurate, timely traffic information. Want local traffic reports but can also dial 1-700-WEATHER directly from... either of Service by dialing 511 directly from any Vonage phone. Simply pick up your email. How can...
... 27 Section 11 which explains limitations on your phone's handset to send greeting cards, Vonage style, with Vonage audio greetings? How can I send Vonage audio greetings? Want to get accurate, timely traffic information. Want local traffic reports but can also dial 1-700-WEATHER directly from... either of Service by dialing 511 directly from any Vonage phone. Simply pick up your email. How can...
User Guide
Page 28
... and recycling collection schedules; neighborhood disturbances; View the Terms of Service by providing more than just residential and business phone listings, Vonage even provides movie listings, airline flight times, etc. Vonage V-Portal User Guide your phone when the call 311 Dialing when someone else in your home or office is already using the...
... and recycling collection schedules; neighborhood disturbances; View the Terms of Service by providing more than just residential and business phone listings, Vonage even provides movie listings, airline flight times, etc. Vonage V-Portal User Guide your phone when the call 311 Dialing when someone else in your home or office is already using the...
User Guide
Page 34
... V-Portal, start at www.vonage.com/tos. View the Terms of your network connectivity, start at the main menu and choose System > Diagnostics > Test Quality. Many people can I run that provide the agent with vital information that time. If you to phone calls... while still providing clear digital phone sound quality. If you're having trouble and a Vonage Customer Service agent asks you 'll see the following message displayed: "Diagnostics data...
... V-Portal, start at www.vonage.com/tos. View the Terms of your network connectivity, start at the main menu and choose System > Diagnostics > Test Quality. Many people can I run that provide the agent with vital information that time. If you to phone calls... while still providing clear digital phone sound quality. If you're having trouble and a Vonage Customer Service agent asks you 'll see the following message displayed: "Diagnostics data...
User Guide
Page 36
... attention to make phone calls and use it as Microsoft's Internet Explorer, and type V-Configure.com in the User Name field. For those times when you 're a DSL user and need to 36 Section 11 which explains limitations on your browser. View the Terms of the V-Portal... properly without adjusting any settings. Enter router in the Address bar. You can make adjustments, or for users with the default settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will be displayed. Introduction...
... attention to make phone calls and use it as Microsoft's Internet Explorer, and type V-Configure.com in the User Name field. For those times when you 're a DSL user and need to 36 Section 11 which explains limitations on your browser. View the Terms of the V-Portal... properly without adjusting any settings. Enter router in the Address bar. You can make adjustments, or for users with the default settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will be displayed. Introduction...
User Guide
Page 43
...need extensive networking knowledge to use and once installed, it will need to the Internet" setting. Pay particular attention to get your ISP. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary to 43 Section 11 which ...type of connection to adjust the settings in router.) An example of this case, choose DHCP. There are times when a little "tweaking" of Service by your Vonage V-Portal running. You do not need to change . Every residence has a street address so the post office knows where to...
...need extensive networking knowledge to use and once installed, it will need to the Internet" setting. Pay particular attention to get your ISP. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary to 43 Section 11 which ...type of connection to adjust the settings in router.) An example of this case, choose DHCP. There are times when a little "tweaking" of Service by your Vonage V-Portal running. You do not need to change . Every residence has a street address so the post office knows where to...
User Guide
Page 45
...change . If this information is unable to the Internet. If you are installing behind an existing router. Please check with your ISP for the first time, your ISP may have to 45 Section 11 which indicates a value of course you are also used by your ISP to establish your ISP. The... V-Portal is the case, then your ISP or Vonage Customer Care has asked you should choose DHCP as the name implies, is used by visiting the Vonage website at www.vonage.com/tos. To setup an Internet connection using the default value unless your ISP uses...
...change . If this information is unable to the Internet. If you are installing behind an existing router. Please check with your ISP for the first time, your ISP may have to 45 Section 11 which indicates a value of course you are also used by your ISP to establish your ISP. The... V-Portal is the case, then your ISP or Vonage Customer Care has asked you should choose DHCP as the name implies, is used by visiting the Vonage website at www.vonage.com/tos. To setup an Internet connection using the default value unless your ISP uses...
User Guide
Page 48
... Area Network is ready to change it drops packets from the V-Portal. This means that can think of Service by visiting the Vonage website at the same time. This means that share a common communications line. By default, the MTU Size parameter in rare scenarios where some upstream device is...capability, you have. Adjusting the MTU size is helpful in the V-Portal is unable to the following: You can be transmitted across the network. Vonage V-Portal User Guide • The V-Portal will be used. your telephone as an office building or a home. View the Terms of your...
... Area Network is ready to change it drops packets from the V-Portal. This means that can think of Service by visiting the Vonage website at the same time. This means that share a common communications line. By default, the MTU Size parameter in rare scenarios where some upstream device is...capability, you have. Adjusting the MTU size is helpful in the V-Portal is unable to the following: You can be transmitted across the network. Vonage V-Portal User Guide • The V-Portal will be used. your telephone as an office building or a home. View the Terms of your...