User manual
Page 5
... Find New Programs 79 Chapter 6: Messages and Setup 83 Messages from DIRECTV 84 Purchases 85 My Preferences 89 Recorder & Phone Setup 99 System Information 106 Troubleshooting 107 Restart or Reset System 108 Chapter 7: Programming the Remote Control 109 Introduction 110 Instructions: TV Power, Volume, and TV Input 111 Resetting the Programmable...
... Find New Programs 79 Chapter 6: Messages and Setup 83 Messages from DIRECTV 84 Purchases 85 My Preferences 89 Recorder & Phone Setup 99 System Information 106 Troubleshooting 107 Restart or Reset System 108 Chapter 7: Programming the Remote Control 109 Introduction 110 Instructions: TV Power, Volume, and TV Input 111 Resetting the Programmable...
User manual
Page 6
Chapter 8: Troubleshooting 117 Contacting Customer Care 118 Questions About Installation 119 Questions About Live TV (Including Satellite Signal 120 Questions About Pick Programs to Record 125 Questions About Parental Controls 131 Questions About the DVR's Phone Calls 132 Questions About Audio 135 Questions ...About Pay Per View 136 Questions About the Remote Control 138 Questions About the DVR Service 139 Chapter 9: Warranty and Specifications 141 Limited Warranty 142 FCC Information 144 Specifications 146 Safety Instructions 148 Appendix ...
Chapter 8: Troubleshooting 117 Contacting Customer Care 118 Questions About Installation 119 Questions About Live TV (Including Satellite Signal 120 Questions About Pick Programs to Record 125 Questions About Parental Controls 131 Questions About the DVR's Phone Calls 132 Questions About Audio 135 Questions ...About Pay Per View 136 Questions About the Remote Control 138 Questions About the DVR Service 139 Chapter 9: Warranty and Specifications 141 Limited Warranty 142 FCC Information 144 Specifications 146 Safety Instructions 148 Appendix ...
User manual
Page 8
... a satellite dish antenna has been installed, you have questions. Chapter 8 provides a comprehensive troubleshooting guide in case you install the DVR, mount the satellite dish antenna. This means you 're ready to start using your DIRECTV DVR, you use your DIRECTV DVR. Before you have access to exclusive TiVo features such as WishList™ searches...
... a satellite dish antenna has been installed, you have questions. Chapter 8 provides a comprehensive troubleshooting guide in case you install the DVR, mount the satellite dish antenna. This means you 're ready to start using your DIRECTV DVR, you use your DIRECTV DVR. Before you have access to exclusive TiVo features such as WishList™ searches...
User manual
Page 35
...transponder, use the UP arrow to change the satellite. Press the RIGHT or LEFT arrow to the person who is a short wait while the DVR confirms your satellite dish antenna. Confirming Setup, Satellite Info. If you have someone watching the signal strength meter and then 2 reporting ... that becomes higher pitched as the signal gets stronger. It is highlighted. When you cannot acquire a good satellite signal, see Satellite Signal Troubleshooting on each transponder has a signal strength above 60. • If you might have finished, select "Done Testing Signal Strength."
...transponder, use the UP arrow to change the satellite. Press the RIGHT or LEFT arrow to the person who is a short wait while the DVR confirms your satellite dish antenna. Confirming Setup, Satellite Info. If you have someone watching the signal strength meter and then 2 reporting ... that becomes higher pitched as the signal gets stronger. It is highlighted. When you cannot acquire a good satellite signal, see Satellite Signal Troubleshooting on each transponder has a signal strength above 60. • If you might have finished, select "Done Testing Signal Strength."
User manual
Page 36
..., channels, program descriptions, and more. If you encounter problems during Satellite Dish Guided Setup, you will gather and process up the DVR, choose one of the options that your satellite dish antenna is not pointed correctly or the dish or multiswitch is possible that return to...you can also repeat Satellite Dish Guided Setup. If you are trying to set up for a while. Steps to Acquire Information." Satellite Signal Troubleshooting. This allows you repeat Guided Setup and still receive error notifications, it has. 28 Guided Setup Program Guide Data. If you to check...
..., channels, program descriptions, and more. If you encounter problems during Satellite Dish Guided Setup, you will gather and process up the DVR, choose one of the options that your satellite dish antenna is not pointed correctly or the dish or multiswitch is possible that return to...you can also repeat Satellite Dish Guided Setup. If you are trying to set up for a while. Steps to Acquire Information." Satellite Signal Troubleshooting. This allows you repeat Guided Setup and still receive error notifications, it has. 28 Guided Setup Program Guide Data. If you to check...
User manual
Page 38
...Code. If you should be too long to get a dial tone. Most people will not pick up the phone while the DVR is using the line, the DVR's modem will disconnect. The DIRECTV DVR should hang up, then pick up the phone again to fit on one screen. By default, the...The last step of this screen to make a mistake, press LEFT arrow to the DVR service and Showcases, and for help with the various settings. If you to a telephone line. The call fails, check the Troubleshooting chapter of Guided Setup, Phone Setup, begins automatically the first time you select from ...
...Code. If you should be too long to get a dial tone. Most people will not pick up the phone while the DVR is using the line, the DVR's modem will disconnect. The DIRECTV DVR should hang up, then pick up the phone again to fit on one screen. By default, the...The last step of this screen to make a mistake, press LEFT arrow to the DVR service and Showcases, and for help with the various settings. If you to a telephone line. The call fails, check the Troubleshooting chapter of Guided Setup, Phone Setup, begins automatically the first time you select from ...
User manual
Page 91
CHAPTER 6 Messages and Setup Messages from DIRECTV 84 Purchases 85 My Preferences 89 Recorder & Phone Setup 100 System Information 107 Troubleshooting 108 Restart or Reset System 109
CHAPTER 6 Messages and Setup Messages from DIRECTV 84 Purchases 85 My Preferences 89 Recorder & Phone Setup 100 System Information 107 Troubleshooting 108 Restart or Reset System 109
User manual
Page 108
... signal for the transponder that transponder. • To change the selected satellite, press the UP arrow until the satellite number is low, see "Satellite Signal Troubleshooting," on different transponders. Press the RIGHT or LEFT arrow to this option. After selecting this, you can check the signal strength from transponders on each...
... signal for the transponder that transponder. • To change the selected satellite, press the UP arrow until the satellite number is low, see "Satellite Signal Troubleshooting," on different transponders. Press the RIGHT or LEFT arrow to this option. After selecting this, you can check the signal strength from transponders on each...
User manual
Page 109
... service, so a telephone line should make the daily call manually. DIRECTV Central Messages and Setup Recorder & Phone Setup Phone Connection 101 The DVR occasionally makes a brief phone call to get updates to continue. Below the call details are the menu options Change Dialing Options, Make Test Call... as it . When the call has finished, press SELECT to the DVR service, Showcases, and pay per view functionality. The DVR typically uses the phone for troubleshooting or other unusual circumstances, you may wish to use your DVR while the call is in number, you can watch TV and use...
... service, so a telephone line should make the daily call manually. DIRECTV Central Messages and Setup Recorder & Phone Setup Phone Connection 101 The DVR occasionally makes a brief phone call to get updates to continue. Below the call details are the menu options Change Dialing Options, Make Test Call... as it . When the call has finished, press SELECT to the DVR service, Showcases, and pay per view functionality. The DVR typically uses the phone for troubleshooting or other unusual circumstances, you may wish to use your DVR while the call is in number, you can watch TV and use...
User manual
Page 112
...The Dialing Format screen appears after you should use this screen to specify a prefix if the DVR needs to use . Set Call Waiting Prefix. If you have entered the prefix. You should see troubleshooting on the remote control to backspace. Sometimes a comma is *70. Press SELECT to return to... use one to reach an outside line (for example, the DVR may choose to disable call again later. The most common code...
...The Dialing Format screen appears after you should use this screen to specify a prefix if the DVR needs to use . Set Call Waiting Prefix. If you have entered the prefix. You should see troubleshooting on the remote control to backspace. Sometimes a comma is *70. Press SELECT to return to... use one to reach an outside line (for example, the DVR may choose to disable call again later. The most common code...
User manual
Page 113
...). When this case, try to control power, muting and volume on the phone when the DVR tries to detect the dial tone and will hear the modem dial and try selecting "Off" for troubleshooting problems with the server. Detection. To view all of hints for 'Phone Avail.' Detection both... turned off, if you turn on , the DVR checks for instructions. 6 With Dial Tone Detection and 'Phone Avail.' DIRECTV ...
...). When this case, try to control power, muting and volume on the phone when the DVR tries to detect the dial tone and will hear the modem dial and try selecting "Off" for troubleshooting problems with the server. Detection. To view all of hints for 'Phone Avail.' Detection both... turned off, if you turn on , the DVR checks for instructions. 6 With Dial Tone Detection and 'Phone Avail.' DIRECTV ...
User manual
Page 114
... or not the test succeeded. After changing the time zone, you need to Recorder & Phone Setup. System Test System Test runs tests on your DVR to Recorder & Phone Setup. • If the Signal or Tuning test failed, you can change the time zone here. If the tests succeed,... information on this screen. DIRECTV Central Messages and Setup Recorder & Phone Setup System Information Replace Access Card If you can also see "Satellite Signal Troubleshooting" on -screen instructions. The tests begin as soon as the screen appears. For hints, see the ID Number for your Access Card. If ...
... or not the test succeeded. After changing the time zone, you need to Recorder & Phone Setup. System Test System Test runs tests on your DVR to Recorder & Phone Setup. • If the Signal or Tuning test failed, you can change the time zone here. If the tests succeed,... information on this screen. DIRECTV Central Messages and Setup Recorder & Phone Setup System Information Replace Access Card If you can also see "Satellite Signal Troubleshooting" on -screen instructions. The tests begin as soon as the screen appears. For hints, see the ID Number for your Access Card. If ...
User manual
Page 115
You can use CHAN UP/ DOWN to see text below or above what is where you can use CHAN UP/DOWN to see all of this information if you can find the DVR's serial number, Receiver ID number, the manufacturer and model number, the software version, information about recent service calls, and the DVR's storage capacity. Remember, you call Customer Care for support. System Information System Information This is displaying on the current screen. 6 DIRECTV Central Messages and Setup Recorder & Phone Setup Troubleshooting 107 You'll need some of the screen.
You can use CHAN UP/ DOWN to see text below or above what is where you can use CHAN UP/DOWN to see all of this information if you can find the DVR's serial number, Receiver ID number, the manufacturer and model number, the software version, information about recent service calls, and the DVR's storage capacity. Remember, you call Customer Care for support. System Information System Information This is displaying on the current screen. 6 DIRECTV Central Messages and Setup Recorder & Phone Setup Troubleshooting 107 You'll need some of the screen.
User manual
Page 116
...DOWN to see all of the text on the screen. Satellite Troubleshooting This screen provides basic information about connections to help you troubleshoot problems with your satellite dish antenna and dual tuner, and has some troubleshooting steps. Use CHAN UP/ DOWN to see all of the ...text on the screen. Phone Troubleshooting This screen provides tips to your phone connection. Use CHAN UP/DOWN to use Parental Controls. Chapter 6 Messages and Setup Troubleshooting Parental Controls Troubleshooting This screen provides a brief description of how to see all...
...DOWN to see all of the text on the screen. Satellite Troubleshooting This screen provides basic information about connections to help you troubleshoot problems with your satellite dish antenna and dual tuner, and has some troubleshooting steps. Use CHAN UP/ DOWN to see all of the ...text on the screen. Phone Troubleshooting This screen provides tips to your phone connection. Use CHAN UP/DOWN to use Parental Controls. Chapter 6 Messages and Setup Troubleshooting Parental Controls Troubleshooting This screen provides a brief description of how to see all...
User manual
Page 117
...in the Now Playing List. three times and then press DOWN. These options erase information and restore original factory settings. Restart the DVR. It does not delete TiVo Suggestions that have the remote control, you to Record. Clears all program information, cancels all Season Pass...can also press delete programs in the To Do List, and removes all Thumb ratings and deletes the list of the DVR to restart the DVR as a routine troubleshooting step. It will not affect recorded programs, Season Pass items, WishList searches, or TiVo Suggestions. Completing this process ...
...in the Now Playing List. three times and then press DOWN. These options erase information and restore original factory settings. Restart the DVR. It does not delete TiVo Suggestions that have the remote control, you to Record. Clears all program information, cancels all Season Pass...can also press delete programs in the To Do List, and removes all Thumb ratings and deletes the list of the DVR to restart the DVR as a routine troubleshooting step. It will not affect recorded programs, Season Pass items, WishList searches, or TiVo Suggestions. Completing this process ...
User manual
Page 127
CHAPTER 8 Troubleshooting Contacting Customer Care 118 Questions About Installation 119 Questions About Live TV (Including Satellite Signal) 120 Questions About Pick Programs to Record 125 Questions About Parental Controls 131 Questions About the DVR's Phone Calls 132 Questions About Audio 135 Questions About Pay Per View 136 Questions About the Remote Control 138 Questions About the DIRECTV® DVR with TiVo® Service 139
CHAPTER 8 Troubleshooting Contacting Customer Care 118 Questions About Installation 119 Questions About Live TV (Including Satellite Signal) 120 Questions About Pick Programs to Record 125 Questions About Parental Controls 131 Questions About the DVR's Phone Calls 132 Questions About Audio 135 Questions About Pay Per View 136 Questions About the Remote Control 138 Questions About the DIRECTV® DVR with TiVo® Service 139
User manual
Page 128
... Customer Care For questions about your Philips DVR After checking the Troubleshooting chapter of this guide, you need the 12 digit number on your DIRECTV access card and the make, model, serial number, and 12 digit Receiver ... & Setup" then "System Information.") Websites You will find all of the most up to date information about your DIRECTV® programming or DVR service After checking troubleshooting, call the Philips Service Solutions Group at the DIRECTV website, DIRECTV.com. For questions about DIRECTV's products and services at 1-866-628-8606 if you can...
... Customer Care For questions about your Philips DVR After checking the Troubleshooting chapter of this guide, you need the 12 digit number on your DIRECTV access card and the make, model, serial number, and 12 digit Receiver ... & Setup" then "System Information.") Websites You will find all of the most up to date information about your DIRECTV® programming or DVR service After checking troubleshooting, call the Philips Service Solutions Group at the DIRECTV website, DIRECTV.com. For questions about DIRECTV's products and services at 1-866-628-8606 if you can...
User manual
Page 130
.../DOWN button to scroll the list a page at a time and use the FORWARD and BACK buttons to go forward and back in time. Chapter 8 120 Troubleshooting Questions About Live TV (Including Satellite Signal) During Satellite Guided Setup, the screen got stuck on the remote to display the program guide. How long...
.../DOWN button to scroll the list a page at a time and use the FORWARD and BACK buttons to go forward and back in time. Chapter 8 120 Troubleshooting Questions About Live TV (Including Satellite Signal) During Satellite Guided Setup, the screen got stuck on the remote to display the program guide. How long...
User manual
Page 132
.... For more information, see only a black screen with Parental Controls. See page 50. 122 Chapter 8 Troubleshooting How do I get back to the last channel I was watching? • When watching live TV, typing a channel number jumps the DVR to the channel and read the message at the bottom of my channels. • You...
.... For more information, see only a black screen with Parental Controls. See page 50. 122 Chapter 8 Troubleshooting How do I get back to the last channel I was watching? • When watching live TV, typing a channel number jumps the DVR to the channel and read the message at the bottom of my channels. • You...
User manual
Page 134
...Restart or Reset System," then "Restart the Recorder." You will see the Welcome screen and the system will restart within about 45 seconds. My DVR was working, but now the picture does not move back a frame or two, then press PAUSE again to resume play. • Press... & Setup select "Restart or Reset System," then "Restart the Recorder." I don't get a picture now, even though I have a problem with your DVR. Chapter 8 124 Troubleshooting The audio and video are out of sync. • Try changing channels. • Press the PAUSE button on the remote control, then press BACK...
...Restart or Reset System," then "Restart the Recorder." You will see the Welcome screen and the system will restart within about 45 seconds. My DVR was working, but now the picture does not move back a frame or two, then press PAUSE again to resume play. • Press... & Setup select "Restart or Reset System," then "Restart the Recorder." I don't get a picture now, even though I have a problem with your DVR. Chapter 8 124 Troubleshooting The audio and video are out of sync. • Try changing channels. • Press the PAUSE button on the remote control, then press BACK...