Troubleshooting Guide
Page 6
The cyan, magenta, and yellow photoconductors must all be replaced separately. IS THE TONER LOW? A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. 6 A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge. Try one or more of the following : HAS PAPER ABSORBED MOISTURE ..., or incorrectly colored line These are possible solutions. ARE THE PHOTOCONDUCTORS DEFECTIVE? Print irregularities These are possible solutions. Replace the photoconductor(s). HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package....
The cyan, magenta, and yellow photoconductors must all be replaced separately. IS THE TONER LOW? A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. 6 A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge. Try one or more of the following : HAS PAPER ABSORBED MOISTURE ..., or incorrectly colored line These are possible solutions. ARE THE PHOTOCONDUCTORS DEFECTIVE? Print irregularities These are possible solutions. Replace the photoconductor(s). HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package....
Troubleshooting Guide
Page 7
... setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too light A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in .) Note: The printer has ...four photoconductors: cyan, magenta, yellow, and black. Toner fog or background shading appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. The cyan, magenta, and yellow photoconductors must all be serviced. CHECK THE PAPER Make sure you use it...
... setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too light A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in .) Note: The printer has ...four photoconductors: cyan, magenta, yellow, and black. Toner fog or background shading appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. The cyan, magenta, and yellow photoconductors must all be serviced. CHECK THE PAPER Make sure you use it...
Troubleshooting Guide
Page 8
... together in various amounts to produce a large range of colors observed in nature. Red, green, and blue light can be replaced separately. For example, red and green can be printed in nature. Cyan, magenta, yellow, and black inks or toners can be... are possible solutions. Contact Customer Support. Transparency print quality is a method of the following : A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Uneven print density Replace the photoconductor(s). The cyan, magenta, and yellow photoconductors must all be printed? Solving color quality problems This section...
... together in various amounts to produce a large range of colors observed in nature. Red, green, and blue light can be replaced separately. For example, red and green can be printed in nature. Cyan, magenta, yellow, and black inks or toners can be... are possible solutions. Contact Customer Support. Transparency print quality is a method of the following : A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Uneven print density Replace the photoconductor(s). The cyan, magenta, and yellow photoconductors must all be printed? Solving color quality problems This section...
User's Guide
Page 6
... supplies from a network computer 124 Ordering supplies...124 Ordering toner cartridges...124 Ordering photoconductors ...125 Ordering staple cartridges ...125 Ordering a waste toner box ...125 Replacing supplies...125 Replacing the waste toner box ...125 Cleaning the printhead lenses ...130 Replacing a photoconductor...135 Replacing a toner cartridge ...137 Recycling Lexmark products...139 Moving the printer...140 Before moving the printer ...140...
... supplies from a network computer 124 Ordering supplies...124 Ordering toner cartridges...124 Ordering photoconductors ...125 Ordering staple cartridges ...125 Ordering a waste toner box ...125 Replacing supplies...125 Replacing the waste toner box ...125 Cleaning the printhead lenses ...130 Replacing a photoconductor...135 Replacing a toner cartridge ...137 Recycling Lexmark products...139 Moving the printer...140 Before moving the printer ...140...
User's Guide
Page 71
... menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Color PC Units Life Warning Replace Missing OK Normal Black PC Unit Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty... Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the cyan, yellow...
... menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Color PC Units Life Warning Replace Missing OK Normal Black PC Unit Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty... Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the cyan, yellow...
User's Guide
Page 113
Load staples • Replace the specified staple cartridge in the finisher. The printer settings cannot be changed ...a confidential job, or print a held jobs Wait for the message to unlock it waits for the specified staple cartridge appears, and then press . repeatedly until the Show Me message • Press repeatedly until Continue appears, and then...the network. Network/Network The printer is saving power while it . Power Saver The printer is connected to replace the specified staple cartridge, press for the next print job. • Send a job to print. • Press to warm...
Load staples • Replace the specified staple cartridge in the finisher. The printer settings cannot be changed ...a confidential job, or print a held jobs Wait for the message to unlock it waits for the specified staple cartridge appears, and then press . repeatedly until the Show Me message • Press repeatedly until Continue appears, and then...the network. Network/Network The printer is saving power while it . Power Saver The printer is connected to replace the specified staple cartridge, press for the next print job. • Send a job to print. • Press to warm...
User's Guide
Page 116
...For example, if the MP Feeder Size is set to make sure the paper is correctly set . Note: To learn how to install a toner cartridge, press repeatedly until Continue appears, and then press to stop the defragment operation and continue printing. • Delete fonts, macros, and other specialty.... 37 Insufficient memory for Flash Memory Defragment operation • Press until Show Me appears, and then press . • Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one.
...For example, if the MP Feeder Size is set to make sure the paper is correctly set . Note: To learn how to install a toner cartridge, press repeatedly until Continue appears, and then press to stop the defragment operation and continue printing. • Delete fonts, macros, and other specialty.... 37 Insufficient memory for Flash Memory Defragment operation • Press until Show Me appears, and then press . • Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one.
User's Guide
Page 121
...service message appears again, contact Customer Support, and report the message. 121 84 Replace black pc unit The black photoconductor is exhausted. Install a new photoconductor. When the print becomes faded, replace the toner cartridge. • To clear this message appears, the toner is low. Install new... cyan, magenta, and yellow photoconductors. The black photoconductor can be replaced at the same time. Note: To learn how to replace a toner cartridge, press repeatedly until Show Me appears, and then press . 2 Clear the paper path to clear the...
...service message appears again, contact Customer Support, and report the message. 121 84 Replace black pc unit The black photoconductor is exhausted. Install a new photoconductor. When the print becomes faded, replace the toner cartridge. • To clear this message appears, the toner is low. Install new... cyan, magenta, and yellow photoconductors. The black photoconductor can be replaced at the same time. Note: To learn how to replace a toner cartridge, press repeatedly until Show Me appears, and then press . 2 Clear the paper path to clear the...
User's Guide
Page 124
... Settings Page appears, and then press . or A4-size plain paper. The recommended toner cartridges specifically designed for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you must be connected to review the status of the supplies...a Web browser. 2 In the address bar, type the IP address of supplies from a network computer Note: The computer must replace the specified toner cartridge. Note: All life estimates for example,192.264.263.17). 3 Press Enter. The status of supply levels is on letter-
... Settings Page appears, and then press . or A4-size plain paper. The recommended toner cartridges specifically designed for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you must be connected to review the status of the supplies...a Web browser. 2 In the address bar, type the IP address of supplies from a network computer Note: The computer must replace the specified toner cartridge. Note: All life estimates for example,192.264.263.17). 3 Press Enter. The status of supply levels is on letter-
User's Guide
Page 125
...(s). The printer will not continue printing until the waste toner box is replaced. 125 Part name Waste Toner Box Part number C930X76G Replacing supplies Replacing the waste toner box Replace the waste toner box when 82 Replace waste toner box appears. Part name Staple Cartridges-3 pack (Staples G5) Advanced Booklet Staples (Staples G11 and Staples G12...
...(s). The printer will not continue printing until the waste toner box is replaced. 125 Part name Waste Toner Box Part number C930X76G Replacing supplies Replacing the waste toner box Replace the waste toner box when 82 Replace waste toner box appears. Part name Staple Cartridges-3 pack (Staples G5) Advanced Booklet Staples (Staples G11 and Staples G12...
User's Guide
Page 137
The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it holds the bar in position. 9 Close Door E. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it near the printer. 137 Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears.
The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it holds the bar in position. 9 Close Door E. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it near the printer. 137 Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears.
User's Guide
Page 157
..., yellow, and black. The black photoconductor can be dirty. The cyan, magenta, and yellow photoconductors must all be defective Replace the defective toner cartridge. Paper curl These are possible solutions. Light colored line, white line, or incorrectly colored line These are possible solutions. Check... the Page size setting Before sending the job to the correct positions for the paper size loaded. A toner cartridge may be replaced separately. Try one or more of the following : Check the Paper Type setting Make sure the Paper Type setting matches...
..., yellow, and black. The black photoconductor can be dirty. The cyan, magenta, and yellow photoconductors must all be defective Replace the defective toner cartridge. Paper curl These are possible solutions. Light colored line, white line, or incorrectly colored line These are possible solutions. Check... the Page size setting Before sending the job to the correct positions for the paper size loaded. A toner cartridge may be replaced separately. Try one or more of the following : Check the Paper Type setting Make sure the Paper Type setting matches...
User's Guide
Page 159
... is set to high humidity? • Load paper from a fresh package. • Store paper in the tray. When 88 toner low appears, order a new cartridge. A toner cartridge may be set to Windows users only. • From the Quality menu, change these settings. Is the toner low? Check the Paper Type setting Make... Type setting matches the paper loaded in its original wrapper until you use it. Note: This solution applies to Off Color Saver may be defective Replace the toner cartridge. A toner cartridge may be defective Replace the toner cartridge. 159
... is set to high humidity? • Load paper from a fresh package. • Store paper in the tray. When 88 toner low appears, order a new cartridge. A toner cartridge may be set to Windows users only. • From the Quality menu, change these settings. Is the toner low? Check the Paper Type setting Make... Type setting matches the paper loaded in its original wrapper until you use it. Note: This solution applies to Off Color Saver may be defective Replace the toner cartridge. A toner cartridge may be defective Replace the toner cartridge. 159
User's Guide
Page 160
...Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be defective Replace the toner cartridge. Check the paper Make sure you are using paper that meets the printer specifications. Is there toner in one color and multiple times on... the page A toner cartridge may need to the correct positions for the paper size loaded. Skewed print Check the paper guides Move the guides in .) Note: The...
...Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be defective Replace the toner cartridge. Check the paper Make sure you are using paper that meets the printer specifications. Is there toner in one color and multiple times on... the page A toner cartridge may need to the correct positions for the paper size loaded. Skewed print Check the paper guides Move the guides in .) Note: The...
User's Guide
Page 161
Try one or more of the following : A toner cartridge may be defective Replace the toner cartridge. Check the Paper Type setting Load transparencies, and make sure the Paper Type setting is poor Check the transparencies Use only transparencies recommended by the ...
Try one or more of the following : A toner cartridge may be defective Replace the toner cartridge. Check the Paper Type setting Load transparencies, and make sure the Paper Type setting is poor Check the transparencies Use only transparencies recommended by the ...
User's Guide
Page 174
.... To obtain warranty service, you may be a new or repaired item. The replacement may be available for repair or replacement (at www.lexmark.com/support. For further explanation of all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). Warranty service does not include repair of failures caused by: -Modification or...
.... To obtain warranty service, you may be a new or repaired item. The replacement may be available for repair or replacement (at www.lexmark.com/support. For further explanation of all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). Warranty service does not include repair of failures caused by: -Modification or...
User's Guide
Page 176
... tray loading 28 1565 Emul Error Load Emul Option 122 200-285.yy Paper jam 121 289 Staple error 121 31 Missing or defective cartridge 116 32 Replace unsupported cartridge 116 34 Incorrect paper size, check 116 34 Incorrect paper type, check 116 35 Insufficient memory to support Resource Save feature 116 37... attached 119 61 Remove defective hard disk 119 62 Disk full 119 63 Unformatted disk 120 80 Scheduled maintenance 120 802.1x authentication 145 82 Replace waste toner box 120 82 Waste toner box missing 120 82 Waste toner box nearly full 120 84 pc unit missing 120 84 Black pc...
... tray loading 28 1565 Emul Error Load Emul Option 122 200-285.yy Paper jam 121 289 Staple error 121 31 Missing or defective cartridge 116 32 Replace unsupported cartridge 116 34 Incorrect paper size, check 116 34 Incorrect paper type, check 116 35 Insufficient memory to support Resource Save feature 116 37... attached 119 61 Remove defective hard disk 119 62 Disk full 119 63 Unformatted disk 120 80 Scheduled maintenance 120 802.1x authentication 145 82 Replace waste toner box 120 82 Waste toner box missing 120 82 Waste toner box nearly full 120 84 pc unit missing 120 84 Black pc...
User's Guide
Page 178
... 17 internal 13 internal print server 19 memory card 15 memory cards 13 port interface card 19 ordering photoconductors 125 staple cartridges 125 toner cartridges 124 waste toner box 125 P paper A5 27 characteristics 34 finishing features 43 letterhead 35 preprinted forms 35 recycled 35... from Mac OSX 52 canceling from Windows desktop 52 canceling from Windows taskbar 52 print quality cleaning the printhead lenses 130 replacing photoconductor(s) 135 replacing the waste toner box 125 print quality test pages, printing 51 print quality troubleshooting blank pages 155 characters have jagged edges...
... 17 internal 13 internal print server 19 memory card 15 memory cards 13 port interface card 19 ordering photoconductors 125 staple cartridges 125 toner cartridges 124 waste toner box 125 P paper A5 27 characteristics 34 finishing features 43 letterhead 35 preprinted forms 35 recycled 35... from Mac OSX 52 canceling from Windows desktop 52 canceling from Windows taskbar 52 print quality cleaning the printhead lenses 130 replacing photoconductor(s) 135 replacing the waste toner box 125 print quality test pages, printing 51 print quality troubleshooting blank pages 155 characters have jagged edges...
User's Guide
Page 179
... 58 Too many trays attached 119 61 Remove defective hard disk 119 62 Disk full 119 63 Unformatted disk 120 80 Scheduled maintenance 120 82 Replace waste toner box 120, 125 82 Waste toner box missing 120 82 Waste toner box nearly full 120 84 pc unit missing 120 84 Black... 113 printer messages 1565 Emul Error Load Emul Option 122 200-285.yy Paper jam 121 289 Staple error 121 31 Missing or defective cartridge 116 32 Replace unsupported cartridge 116 34 Incorrect paper size, check 116 34 Incorrect paper type, check 116 35 Insufficient memory to support Resource Save feature 116 37...
... 58 Too many trays attached 119 61 Remove defective hard disk 119 62 Disk full 119 63 Unformatted disk 120 80 Scheduled maintenance 120 82 Replace waste toner box 120, 125 82 Waste toner box missing 120 82 Waste toner box nearly full 120 84 pc unit missing 120 84 Black... 113 printer messages 1565 Emul Error Load Emul Option 122 200-285.yy Paper jam 121 289 Staple error 121 31 Missing or defective cartridge 116 32 Replace unsupported cartridge 116 34 Incorrect paper size, check 116 34 Incorrect paper type, check 116 35 Insufficient memory to support Resource Save feature 116 37...
User's Guide
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... disk 113 Programming flash 113 Programming System Code 114 Q Quality menu 87 R Reading USB drive 114 Ready 114 recycled paper using 35 recycling Lexmark products 139 WEEE statement 170 Remote Management Active 114 Remove paper from all bins 114 Remove paper from bin 114 Remove paper from standard bin... waste toner box 125 system board accessing 13 reinstalling 20 T TCP/IP menu 99 telecommunication notices 170, 171, 172 toner cartridges ordering 124 replacing 137 transparencies guidelines 37 loading 29 Tray Empty 115 Tray Low 115 Tray Missing 115 tray linking 32, 33 tray unlinking 32, 33 ...
... disk 113 Programming flash 113 Programming System Code 114 Q Quality menu 87 R Reading USB drive 114 Ready 114 recycled paper using 35 recycling Lexmark products 139 WEEE statement 170 Remote Management Active 114 Remove paper from all bins 114 Remove paper from bin 114 Remove paper from standard bin... waste toner box 125 system board accessing 13 reinstalling 20 T TCP/IP menu 99 telecommunication notices 170, 171, 172 toner cartridges ordering 124 replacing 137 transparencies guidelines 37 loading 29 Tray Empty 115 Tray Low 115 Tray Missing 115 tray linking 32, 33 tray unlinking 32, 33 ...