User Guide
Page 6
Clean the platen ...138 Clean the paper-advance sensor window ...140 Lubricate the printhead carriage ...140 Maintain the ink cartridges ...141 Perform preventive maintenance ...141 Move or store the printer ...142 Update the printer firmware ...143 Change the ink absorber ...144 Secure disk erase ...147 12 Accessories ...149 Order ...
Clean the platen ...138 Clean the paper-advance sensor window ...140 Lubricate the printhead carriage ...140 Maintain the ink cartridges ...141 Perform preventive maintenance ...141 Move or store the printer ...142 Update the printer firmware ...143 Change the ink absorber ...144 Secure disk erase ...147 12 Accessories ...149 Order ...
User Guide
Page 7
...-up reel does not wind ...171 15 Troubleshoot ink-system issues ...173 Cannot insert an ink cartridge ...174 Cannot insert a printhead ...174 Cannot insert the maintenance cartridge ...174 Front panel recommends reseating or replacing a printhead 174 Clean the printheads ...174 Align the...Cannot access the HP Designjet Utility ...182 Print job canceled and purged when held for preview 183 Printer alerts ...183 17 HP Customer Care ...185 Introduction ...186 HP Professional Services ...186 HP Instant Support ...187 HP Proactive Support ...187 Customer Self Repair ...188 Contact HP Support ...188...
...-up reel does not wind ...171 15 Troubleshoot ink-system issues ...173 Cannot insert an ink cartridge ...174 Cannot insert a printhead ...174 Cannot insert the maintenance cartridge ...174 Front panel recommends reseating or replacing a printhead 174 Clean the printheads ...174 Align the...Cannot access the HP Designjet Utility ...182 Print job canceled and purged when held for preview 183 Printer alerts ...183 17 HP Customer Care ...185 Introduction ...186 HP Professional Services ...186 HP Instant Support ...187 HP Proactive Support ...187 Customer Self Repair ...188 Contact HP Support ...188...
User Guide
Page 13
Ink cartridge 2. Paper-load lever 8. Take-up reel sensor 13. Take-up reel cable and sensor housing unit 12. Front view 1. Printhead 4. Take-up reel spindle hub ENWW The printer's main components 5 Platen 3. Printhead carriage 5. Take-up reel motor 11. Front panel 6. Spindle 9. Maintenance cartridge 7. Loading table 10.
Ink cartridge 2. Paper-load lever 8. Take-up reel sensor 13. Take-up reel cable and sensor housing unit 12. Front view 1. Printhead 4. Take-up reel spindle hub ENWW The printer's main components 5 Platen 3. Printhead carriage 5. Take-up reel motor 11. Front panel 6. Spindle 9. Maintenance cartridge 7. Loading table 10.
User Guide
Page 14
... up reel motor 1. Manual winding buttons 3. It has the following important functions: ● It is located on the front of the printer, the ink cartridges, the printheads, the maintenance cartridge, the paper, the print jobs, and other parts and processes ● It gives guidance on the right-hand side. Rear view 1. Take-up...
... up reel motor 1. Manual winding buttons 3. It has the following important functions: ● It is located on the front of the printer, the ink cartridges, the printheads, the maintenance cartridge, the paper, the print jobs, and other parts and processes ● It gives guidance on the right-hand side. Rear view 1. Take-up...
User Guide
Page 64
...Down key at least two seconds. 4. For the Z6600: matte black, yellow, light magenta, cyan, photo black and light gray Ink cartridges require no maintenance or cleaning. See Glossary on page 56. Because the printheads control the amount of ink that you will flow to the page, high..., and inserted correctly into its slot, the ink will need to electronics products. For the Z6800: matte black, chromatic red, magenta, yellow, light magenta, cyan, photo black and light gray - Each ink cartridge can reduce the life expectancy of the main hazards to install the correct ink...
...Down key at least two seconds. 4. For the Z6600: matte black, yellow, light magenta, cyan, photo black and light gray Ink cartridges require no maintenance or cleaning. See Glossary on page 56. Because the printheads control the amount of ink that you will flow to the page, high..., and inserted correctly into its slot, the ink will need to electronics products. For the Z6800: matte black, chromatic red, magenta, yellow, light magenta, cyan, photo black and light gray - Each ink cartridge can reduce the life expectancy of the main hazards to install the correct ink...
User Guide
Page 67
...status. CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these guidelines: ● Install the ink cartridges, printheads, and maintenance cartridge before installing them . See Insert an ink cartridge on page 61. ● Make sure that you to prevent them...drying out. ENWW Ink system tips 59 They should be removed for you comply with a full cartridge for unattended printing. Maintenance cartridge Use the maintenance cartridge to clean and maintain the printheads, ensure the best possible print quality, and seal the printheads...
...status. CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these guidelines: ● Install the ink cartridges, printheads, and maintenance cartridge before installing them . See Insert an ink cartridge on page 61. ● Make sure that you to prevent them...drying out. ENWW Ink system tips 59 They should be removed for you comply with a full cartridge for unattended printing. Maintenance cartridge Use the maintenance cartridge to clean and maintain the printheads, ensure the best possible print quality, and seal the printheads...
User Guide
Page 82
...consider cleaning your hands. If the problem remains, try reprinting your current print job, in a bad state: Corrective action 1. Remove the maintenance cartridge A message appears on the front panel when you when this is an example of the same printhead in case it now prints satisfactorily....ink system on page 55), or contact HP Support (see HP Customer Care on page 69. 5. And here is necessary, but it may be on, around, and inside the replaced maintenance cartridge. ● Always handle and store the replaced maintenance cartridge upright to avoid spilling any faulty printheads...
...consider cleaning your hands. If the problem remains, try reprinting your current print job, in a bad state: Corrective action 1. Remove the maintenance cartridge A message appears on the front panel when you when this is an example of the same printhead in case it now prints satisfactorily....ink system on page 55), or contact HP Support (see HP Customer Care on page 69. 5. And here is necessary, but it may be on, around, and inside the replaced maintenance cartridge. ● Always handle and store the replaced maintenance cartridge upright to avoid spilling any faulty printheads...
User Guide
Page 83
...ignore the alert and continue printing by the arrow, until the cartridge is located in serious damage to prevent the printer from moving. 1. Make sure that you change the maintenance cartridge when prompted. The maintenance cartridge has a handle on the front. ENWW Work with ink system...front panel. CAUTION: A message appears on the front panel when the maintenance cartridge is almost full and again when it is pressed down) to the printer. The maintenance cartridge is released. However, HP strongly recommends that the printer wheels are locked (the brake lever is ...
...ignore the alert and continue printing by the arrow, until the cartridge is located in serious damage to prevent the printer from moving. 1. Make sure that you change the maintenance cartridge when prompted. The maintenance cartridge has a handle on the front. ENWW Work with ink system...front panel. CAUTION: A message appears on the front panel when the maintenance cartridge is almost full and again when it is pressed down) to the printer. The maintenance cartridge is released. However, HP strongly recommends that the printer wheels are locked (the brake lever is ...
User Guide
Page 84
..., until the door is closed. 76 Chapter 5 Handle the ink system ENWW Insert the maintenance cartridge into place. NOTE: The front panel will not show the new maintenance cartridge until it clicks into the slot, in which the new maintenance cartridge comes can be used to remove it from the slot, and slide it out. If...
..., until the door is closed. 76 Chapter 5 Handle the ink system ENWW Insert the maintenance cartridge into place. NOTE: The front panel will not show the new maintenance cartridge until it clicks into the slot, in which the new maintenance cartridge comes can be used to remove it from the slot, and slide it out. If...
User Guide
Page 85
... You can continue. 4. When you the status of the ink system 1. NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to the right are open. Access the Embedded Web Server. See Access the Embedded Web Server on the Main tab. If no paper is ... system components 77 NOTE: Make sure that the printer window and the door to be installed before it can view information about your ink cartridges using the front panel or the HP Designjet Utility. The Supplies page shows you have inserted the maintenance cartridge into the printer, close the door. 3.
... You can continue. 4. When you the status of the ink system 1. NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to the right are open. Access the Embedded Web Server. See Access the Embedded Web Server on the Main tab. If no paper is ... system components 77 NOTE: Make sure that the printer window and the door to be installed before it can view information about your ink cartridges using the front panel or the HP Designjet Utility. The Supplies page shows you have inserted the maintenance cartridge into the printer, close the door. 3.
User Guide
Page 88
... with HP771 Ink Cartridges (all details available on hp.com). Table 5-2 Printheads Part number Printhead Z6600 Z6800 CE017A CE018A CE019A CE020A C1Q20A HP 771 Matte Black & Chromatic Red Designjet Printhead HP 771 Magenta & Yellow Designjet Printhead HP 771 Light Magenta & Light Cyan Designjet Printhead HP 771 Photo Black & Light Gray Designjet Printhead HP 773 Matte Black & Cyan Designjet Printhead x x x x x x x Table 5-3 Maintenance cartridge Maintenance cartridge HP 771 Designjet Maintenance Cartridge Part number...
... with HP771 Ink Cartridges (all details available on hp.com). Table 5-2 Printheads Part number Printhead Z6600 Z6800 CE017A CE018A CE019A CE020A C1Q20A HP 771 Matte Black & Chromatic Red Designjet Printhead HP 771 Magenta & Yellow Designjet Printhead HP 771 Light Magenta & Light Cyan Designjet Printhead HP 771 Photo Black & Light Gray Designjet Printhead HP 773 Matte Black & Cyan Designjet Printhead x x x x x x x Table 5-3 Maintenance cartridge Maintenance cartridge HP 771 Designjet Maintenance Cartridge Part number...
User Guide
Page 145
11 Maintain the printer ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Change the ink absorber ● Secure disk erase ENWW 137
11 Maintain the printer ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Change the ink absorber ● Secure disk erase ENWW 137
User Guide
Page 181
15 Troubleshoot ink-system issues ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Align the printheads ENWW 173
15 Troubleshoot ink-system issues ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Align the printheads ENWW 173
User Guide
Page 182
... slot. 4. Clean the pair of printheads that the colored label on the cartridge is kept turned on. Check that the maintenance cartridge is the same color as the label on the slot. 4. Cannot insert a printhead 1. Cannot insert the maintenance cartridge Check that the cartridge is indicated by other methods. If you have closed and latched the...
... slot. 4. Clean the pair of printheads that the colored label on the cartridge is kept turned on. Check that the maintenance cartridge is the same color as the label on the slot. 4. Cannot insert a printhead 1. Cannot insert the maintenance cartridge Check that the cartridge is indicated by other methods. If you have closed and latched the...
User Guide
Page 200
...See Insert a printhead on page 65 Align printheads See Align the printheads on page 71 Remove the maintenance cartridge See Remove the maintenance cartridge on page 74 Insert the maintenance cartridge See Insert the maintenance cartridge on page 76 Troubleshooting See this section of this user's guide which will help you to print ... See Cannot access the Embedded Web Server on page 181 I cannot insert an ink cartridge See Cannot insert an ink cartridge on page 174 I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27 The paper has jammed ...
...See Insert a printhead on page 65 Align printheads See Align the printheads on page 71 Remove the maintenance cartridge See Remove the maintenance cartridge on page 74 Insert the maintenance cartridge See Insert the maintenance cartridge on page 76 Troubleshooting See this section of this user's guide which will help you to print ... See Cannot access the Embedded Web Server on page 181 I cannot insert an ink cartridge See Cannot insert an ink cartridge on page 174 I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27 The paper has jammed ...
User Guide
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... See Insert a printhead on page 65 Align printheads See Align the printheads on page 71 Remove the maintenance cartridge See Remove the maintenance cartridge on page 74 Insert the maintenance cartridge See Insert the maintenance cartridge on page 76 Troubleshooting See this section of the user's guide I cannot insert a printhead See Cannot...See Cannot access the Embedded Web Server on page 181 I cannot insert an ink cartridge See Cannot insert an ink cartridge on page 174 I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27 The paper has ...
... See Insert a printhead on page 65 Align printheads See Align the printheads on page 71 Remove the maintenance cartridge See Remove the maintenance cartridge on page 74 Insert the maintenance cartridge See Insert the maintenance cartridge on page 76 Troubleshooting See this section of the user's guide I cannot insert a printhead See Cannot...See Cannot access the Embedded Web Server on page 181 I cannot insert an ink cartridge See Cannot insert an ink cartridge on page 174 I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27 The paper has ...
User Guide
Page 210
..., Product name, Product number, Serial number, Status, Ink level (ml), Capacity (ml), Expiration date, Manufacturer, Warranty status, and Supported ink cartridges. View (color) ink cartridge displays the following information about the maintenance cartridge: Status, Level (%) and Product number. 202 Appendix C Front-panel menus ENWW Ink menu View ink levels View printhead status Replace ink...
..., Product name, Product number, Serial number, Status, Ink level (ml), Capacity (ml), Expiration date, Manufacturer, Warranty status, and Supported ink cartridges. View (color) ink cartridge displays the following information about the maintenance cartridge: Status, Level (%) and Product number. 202 Appendix C Front-panel menus ENWW Ink menu View ink levels View printhead status Replace ink...
User Guide
Page 218
... off the printer and then turn it in the Recommendation column to resolve the error. If the problem persists, contact HP Support. If the problem persists, replace the maintenance cartridge. Follow the advice in the printer. Load larger paper if possible, or reduce the image size. Open the... maintenance cartridge door on page 61. See Remove an ink cartridge on page 59 and Insert an ink cartridge on the right side of the job. if necessary, reduce the complexity of the printer,...
... off the printer and then turn it in the Recommendation column to resolve the error. If the problem persists, contact HP Support. If the problem persists, replace the maintenance cartridge. Follow the advice in the printer. Load larger paper if possible, or reduce the image size. Open the... maintenance cartridge door on page 61. See Remove an ink cartridge on page 59 and Insert an ink cartridge on the right side of the job. if necessary, reduce the complexity of the printer,...
User Guide
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..., Photo Semi-Gloss/Satin Paper, Photo Matte Paper) 1200×1200 (other) 214 Appendix E Printer specifications ENWW Functional specifications Table E-1 HP ink supplies HP 771 Printheads HP 773 Printheads Maintenance cartridge HP 771 Ink cartridges HP 773 Ink cartridges Z6800: matte black/chromatic red, magenta/yellow, light magenta/light cyan, photo black/light gray Z6600: magenta/yellow, photo black/light...
..., Photo Semi-Gloss/Satin Paper, Photo Matte Paper) 1200×1200 (other) 214 Appendix E Printer specifications ENWW Functional specifications Table E-1 HP ink supplies HP 771 Printheads HP 773 Printheads Maintenance cartridge HP 771 Ink cartridges HP 773 Ink cartridges Z6800: matte black/chromatic red, magenta/yellow, light magenta/light cyan, photo black/light gray Z6600: magenta/yellow, photo black/light...
User Guide
Page 231
... move the printer 142 N nesting 91 network settings 20 O on/off 10 order accessories 149 ink cartridges 79 maintenance cartridges 80 paper 48 printheads 80 out-of-memory error 182 overlapping images 165 overlapping lines 88 overnight job scenario... 47 Proactive Support 187 product models 2 Q quality, high 85 R rear view 1.5m printer 6 refilling ink cartridges 57 region, select 56 reprint a job 118 rescale a print 87 resize image with Photoshop 128 print file 82... 165 S safety precautions 2 scale a print 87 Index 223 maintenance cartridge about 58 align 71, 175 cannot insert 174 clean;
... move the printer 142 N nesting 91 network settings 20 O on/off 10 order accessories 149 ink cartridges 79 maintenance cartridges 80 paper 48 printheads 80 out-of-memory error 182 overlapping images 165 overlapping lines 88 overnight job scenario... 47 Proactive Support 187 product models 2 Q quality, high 85 R rear view 1.5m printer 6 refilling ink cartridges 57 region, select 56 reprint a job 118 rescale a print 87 resize image with Photoshop 128 print file 82... 165 S safety precautions 2 scale a print 87 Index 223 maintenance cartridge about 58 align 71, 175 cannot insert 174 clean;