User Guide
Page 4
...configuration ...29 Introduction ...30 Verify correct operation ...30 Preconfigure network settings if required ...30 Add the printer to your network system ...31 Troubleshooting ...31 Reset network parameters ...32 Control network protocols ...33 Front-panel menu items ...33 Embedded services ...36 Supported network protocols ...37... Personalizing the printer ...38 Change the language of the front-panel display 39 Access the HP Utility ...39 Access the Embedded Web Server ...39 Change the language of the HP Utility ...40 Change the language of the Embedded Web Server 40 Change the sleep mode ...
...configuration ...29 Introduction ...30 Verify correct operation ...30 Preconfigure network settings if required ...30 Add the printer to your network system ...31 Troubleshooting ...31 Reset network parameters ...32 Control network protocols ...33 Front-panel menu items ...33 Embedded services ...36 Supported network protocols ...37... Personalizing the printer ...38 Change the language of the front-panel display 39 Access the HP Utility ...39 Access the Embedded Web Server ...39 Change the language of the HP Utility ...40 Change the language of the Embedded Web Server 40 Change the sleep mode ...
User Guide
Page 6
... Secure File Erase ...138 Disk Wipe ...139 16 Supplies and accessories ...140 How to order supplies and accessories ...141 Introduction to the accessories ...144 17 Troubleshooting paper issues ...146 The paper cannot be loaded successfully ...147 The paper type is not in the list ...148 The printer printed on the wrong...
... Secure File Erase ...138 Disk Wipe ...139 16 Supplies and accessories ...140 How to order supplies and accessories ...141 Introduction to the accessories ...144 17 Troubleshooting paper issues ...146 The paper cannot be loaded successfully ...147 The paper type is not in the list ...148 The printer printed on the wrong...
User Guide
Page 7
... completed 155 The cutter does not cut well ...156 The roll is loose on the spindle ...156 18 Troubleshooting print-quality issues ...157 General advice ...159 Print-quality troubleshooting wizard ...159 Recalibrate the paper advance ...159 Horizontal lines across the image (banding) ...161 Lines are too... PDF file is clipped or objects are missing ...171 The Image Diagnostics Print ...171 If you still have a problem ...173 19 Troubleshooting ink cartridge and printhead issues 175 Cannot insert an ink cartridge ...176 Ink cartridge status messages ...176 Cannot insert the printhead ...176 ENWW...
... completed 155 The cutter does not cut well ...156 The roll is loose on the spindle ...156 18 Troubleshooting print-quality issues ...157 General advice ...159 Print-quality troubleshooting wizard ...159 Recalibrate the paper advance ...159 Horizontal lines across the image (banding) ...161 Lines are too... PDF file is clipped or objects are missing ...171 The Image Diagnostics Print ...171 If you still have a problem ...173 19 Troubleshooting ink cartridge and printhead issues 175 Cannot insert an ink cartridge ...176 Ink cartridge status messages ...176 Cannot insert the printhead ...176 ENWW...
User Guide
Page 8
...panel display recommends reseating or replacing the printhead 176 Clean the printhead ...177 Align the printhead ...177 Printhead status messages ...178 20 Troubleshooting general printer issues ...179 The printer will not start ...180 The printer does not print ...180 The printer seems slow ...181... The printer behaves strangely ...181 Communication failures between computer and printer 181 Cannot access the HP Utility ...182 Cannot access the Embedded Web Server ...182 Cannot connect to the Internet ...182 Web Services issues ...183 Automatic file ...
...panel display recommends reseating or replacing the printhead 176 Clean the printhead ...177 Align the printhead ...177 Printhead status messages ...178 20 Troubleshooting general printer issues ...179 The printer will not start ...180 The printer does not print ...180 The printer seems slow ...181... The printer behaves strangely ...181 Communication failures between computer and printer 181 Cannot access the HP Utility ...182 Cannot access the Embedded Web Server ...182 Cannot connect to the Internet ...182 Web Services issues ...183 Automatic file ...
User Guide
Page 11
... rolls (T1500 series) on page 60 ● Printing on page 62 ● Web-connected printing on page 78 ● Job queue management (T920 PS and T1500 series) on page 87 ● Color management on page 95 ● Practical printing examples on page 105 ● Retrieving printer... ● Troubleshooting general printer issues on page 179 ● Front-panel error messages on page 189). Introduction This chapter provides a brief introduction to the printer and its documentation for new users. Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center ...
... rolls (T1500 series) on page 60 ● Printing on page 62 ● Web-connected printing on page 78 ● Job queue management (T920 PS and T1500 series) on page 87 ● Color management on page 95 ● Practical printing examples on page 105 ● Retrieving printer... ● Troubleshooting general printer issues on page 179 ● Front-panel error messages on page 189). Introduction This chapter provides a brief introduction to the printer and its documentation for new users. Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center ...
User Guide
Page 19
...troubleshooting ◦ Submit print jobs ◦ Manage the job queue, see Job queue management (T920 PS and T1500 series) on page 87 ◦ View job accounting information, see http://www.hp.com/go/designjeteprinters. Web Services Your printer can be connected to time. NOTE: The HP Utility under Mac OS X and the HP Designjet... a remote computer (the Embedded Web Server is recommended for Windows and Mac OS X (PostScript printers) ● HP Designjet HP-GL/2 Driver Preview with it easy to access and print large-format documents using your printer there may already be connected...
...troubleshooting ◦ Submit print jobs ◦ Manage the job queue, see Job queue management (T920 PS and T1500 series) on page 87 ◦ View job accounting information, see http://www.hp.com/go/designjeteprinters. Web Services Your printer can be connected to time. NOTE: The HP Utility under Mac OS X and the HP Designjet... a remote computer (the Embedded Web Server is recommended for Windows and Mac OS X (PostScript printers) ● HP Designjet HP-GL/2 Driver Preview with it easy to access and print large-format documents using your printer there may already be connected...
User Guide
Page 37
4 Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols ENWW 29
4 Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols ENWW 29
User Guide
Page 38
...are providing proper status. After the printer is required. Introduction The printer provides a single RJ-45 connector port for link configuration and troubleshooting information. or half-duplex mode. The printer can skip this section. If I /O Card Ready. 3. Proceed to re-initialize the...as BootP, DHCP, Telnet, or the arp and ping commands. Print an IO Configuration page to interpret and troubleshoot other messages. b. See the HP Jetdirect Print Servers Administrator's Guide for status messages. 2. The embedded Jetdirect print server supports connection to your print...
...are providing proper status. After the printer is required. Introduction The printer provides a single RJ-45 connector port for link configuration and troubleshooting information. or half-duplex mode. The printer can skip this section. If I /O Card Ready. 3. Proceed to re-initialize the...as BootP, DHCP, Telnet, or the arp and ping commands. Print an IO Configuration page to interpret and troubleshoot other messages. b. See the HP Jetdirect Print Servers Administrator's Guide for status messages. 2. The embedded Jetdirect print server supports connection to your print...
User Guide
Page 39
...Use your system utilities to your print server model. For more information, refer to the documentation and help , visit http://www.hp.com/support/net_printing. Link troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will need to set up the printer, you... have set up your system. If a link failure is on the IO Configuration page. For manual configuration methods, see the HP Jetdirect Print ...
...Use your system utilities to your print server model. For more information, refer to the documentation and help , visit http://www.hp.com/support/net_printing. Link troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will need to set up the printer, you... have set up your system. If a link failure is on the IO Configuration page. For manual configuration methods, see the HP Jetdirect Print ...
User Guide
Page 94
...part of the normal service operation, HP performs regular backups of providing the HP Designjet ePrint & Share service. HP takes security and data privacy very seriously. HP Designjet ePrint & Share is strictly controlled and restricted. All the computers hosting the HP Designjet ePrint & Share service are protected ... a multi-tiered firewall, all pending uploads to your data. HP support personnel have special account privileges to help in troubleshooting any issue you may have, to the files you upload to HP Designjet ePrint & Share. In order for the purposes of your Online...
...part of the normal service operation, HP performs regular backups of providing the HP Designjet ePrint & Share service. HP takes security and data privacy very seriously. HP Designjet ePrint & Share is strictly controlled and restricted. All the computers hosting the HP Designjet ePrint & Share service are protected ... a multi-tiered firewall, all pending uploads to your data. HP support personnel have special account privileges to help in troubleshooting any issue you may have, to the files you upload to HP Designjet ePrint & Share. In order for the purposes of your Online...
User Guide
Page 154
17 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong ... in the printer after printing has completed ● The cutter does not cut well ● The roll is loose on the spindle 146 Chapter 17 Troubleshooting paper issues ENWW
17 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong ... in the printer after printing has completed ● The cutter does not cut well ● The roll is loose on the spindle 146 Chapter 17 Troubleshooting paper issues ENWW
User Guide
Page 156
... select Recycled Bond Paper. ● For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper. ● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight Coated..., select paper type Photo Gloss Paper. To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin Photo Paper, depending on page 193. Black ink is easily removed when touched This...combination, select paper type Photo Paper > Photo Gloss Paper. 148 Chapter 17 Troubleshooting paper issues ENWW
... select Recycled Bond Paper. ● For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper. ● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight Coated..., select paper type Photo Gloss Paper. To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin Photo Paper, depending on page 193. Black ink is easily removed when touched This...combination, select paper type Photo Paper > Photo Gloss Paper. 148 Chapter 17 Troubleshooting paper issues ENWW
User Guide
Page 157
...; Coated Paper ● Heavyweight Coated Paper ● Super Heavyweight Plus Matte Paper TIP: If you may have the same effect. Load your desired paper, see Troubleshooting print-quality issues on page 23), the printer will decide which roll a job will print the job on the wrong paper type If the printer...
...; Coated Paper ● Heavyweight Coated Paper ● Super Heavyweight Plus Matte Paper TIP: If you may have the same effect. Load your desired paper, see Troubleshooting print-quality issues on page 23), the printer will decide which roll a job will print the job on the wrong paper type If the printer...
User Guide
Page 158
... as PostScript, PDF, TIFF or JPEG, the printer assumes that margins need to be clipped because of the margins. Open the window. 150 Chapter 17 Troubleshooting paper issues ENWW this can be printed on a 914 mm (36 in) roll of paper without being put on hold for paper. ● For other... are no white space already included in the drawing's borders, some jobs are managed in different ways depending on the file type: ● For HP-GL/2 and HP RTL files, by margins option can be printed on page 23. NOTE: If you wish to continue printing. Yes, this would cause the job...
... as PostScript, PDF, TIFF or JPEG, the printer assumes that margins need to be clipped because of the margins. Open the window. 150 Chapter 17 Troubleshooting paper issues ENWW this can be printed on a 914 mm (36 in) roll of paper without being put on hold for paper. ● For other... are no white space already included in the drawing's borders, some jobs are managed in different ways depending on the file type: ● For HP-GL/2 and HP RTL files, by margins option can be printed on page 23. NOTE: If you wish to continue printing. Yes, this would cause the job...
User Guide
Page 160
Open the roll cover. 152 Chapter 17 Troubleshooting paper issues ENWW Cut the paper with a pair of scissors. 5. 4.
Open the roll cover. 152 Chapter 17 Troubleshooting paper issues ENWW Cut the paper with a pair of scissors. 5. 4.
User Guide
Page 162
Make sure you have removed every fragment of paper. 10. 8. Remove the paper left in the printer. 9. Close the window and the roll cover. 154 Chapter 17 Troubleshooting paper issues ENWW
Make sure you have removed every fragment of paper. 10. 8. Remove the paper left in the printer. 9. Close the window and the roll cover. 154 Chapter 17 Troubleshooting paper issues ENWW
User Guide
Page 164
If the cutter is turned on but not cutting correctly, check that the cutter rail is loose on the spindle The roll may need to cut the paper automatically after each job. The roll is clean and clear of any obstacles. The cutter does not cut well By default, the printer is set to be replaced or reloaded. 156 Chapter 17 Troubleshooting paper issues ENWW
If the cutter is turned on but not cutting correctly, check that the cutter rail is loose on the spindle The roll may need to cut the paper automatically after each job. The roll is clean and clear of any obstacles. The cutter does not cut well By default, the printer is set to be replaced or reloaded. 156 Chapter 17 Troubleshooting paper issues ENWW
User Guide
Page 165
...-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear ...
...-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear ...
User Guide
Page 166
● If you still have a problem 158 Chapter 18 Troubleshooting print-quality issues ENWW
● If you still have a problem 158 Chapter 18 Troubleshooting print-quality issues ENWW
User Guide
Page 167
...tab, then select Print quality troubleshooting. ● From the front panel: Press , then , then Image quality maintenance. Print-quality troubleshooting wizard The print-quality troubleshooting wizard can continue reading this...environmental conditions (temperature, humidity) are inaccurate To start the wizard: ● From the HP Designjet Utility for Windows: Go to image quality because it is blurry or grainy ●...may increase. For the latest information, please visit http://www.hp.com/go/T920/support or http://www.hp.com/go/ T1500/support. General advice When you have any...
...tab, then select Print quality troubleshooting. ● From the front panel: Press , then , then Image quality maintenance. Print-quality troubleshooting wizard The print-quality troubleshooting wizard can continue reading this...environmental conditions (temperature, humidity) are inaccurate To start the wizard: ● From the HP Designjet Utility for Windows: Go to image quality because it is blurry or grainy ●...may increase. For the latest information, please visit http://www.hp.com/go/T920/support or http://www.hp.com/go/ T1500/support. General advice When you have any...