User Guide
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...configuration ...32 Introduction ...33 Verify correct operation ...33 Preconfigure network settings if required ...33 Add the printer to your network system ...34 Troubleshooting ...34 Reset network parameters ...36 Control network protocols ...36 Front-panel menu items ...36 Embedded services ...40 Supported network protocols ...40... Personalizing the printer ...42 Change the language of the front-panel display 43 Access the HP Utility ...43 Access the Embedded Web Server ...43 Change the language of the HP Utility ...44 Change the language of the Embedded Web Server 44 Change the sleep mode ...
...configuration ...32 Introduction ...33 Verify correct operation ...33 Preconfigure network settings if required ...33 Add the printer to your network system ...34 Troubleshooting ...34 Reset network parameters ...36 Control network protocols ...36 Front-panel menu items ...36 Embedded services ...40 Supported network protocols ...40... Personalizing the printer ...42 Change the language of the front-panel display 43 Access the HP Utility ...43 Access the Embedded Web Server ...43 Change the language of the HP Utility ...44 Change the language of the Embedded Web Server 44 Change the sleep mode ...
User Guide
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...'s glass plate ...155 Calibrate the scanner ...160 18 Supplies and accessories ...161 How to order supplies and accessories ...162 Introduction to the accessories ...165 19 Troubleshooting paper issues ...167 The paper cannot be loaded successfully ...168 The paper type is not in the list ...169 The printer printed on the wrong...
...'s glass plate ...155 Calibrate the scanner ...160 18 Supplies and accessories ...161 How to order supplies and accessories ...162 Introduction to the accessories ...165 19 Troubleshooting paper issues ...167 The paper cannot be loaded successfully ...168 The paper type is not in the list ...169 The printer printed on the wrong...
User Guide
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...completed 177 The cutter does not cut well ...177 The roll is loose on the spindle ...177 20 Troubleshooting print-quality issues ...178 General advice ...180 Print-quality troubleshooting wizard ...180 Recalibrate the paper advance ...180 Horizontal lines across the image (banding) ...182 Lines are too...file is clipped or objects are missing ...192 The Image Diagnostics Print ...192 If you still have a problem ...194 21 Troubleshooting scanner issues ...196 Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory 196 Scanning to file is slow ...196 ENWW vii
...completed 177 The cutter does not cut well ...177 The roll is loose on the spindle ...177 20 Troubleshooting print-quality issues ...178 General advice ...180 Print-quality troubleshooting wizard ...180 Recalibrate the paper advance ...180 Horizontal lines across the image (banding) ...182 Lines are too...file is clipped or objects are missing ...192 The Image Diagnostics Print ...192 If you still have a problem ...194 21 Troubleshooting scanner issues ...196 Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory 196 Scanning to file is slow ...196 ENWW vii
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22 Troubleshooting scan-quality issues ...197 Random vertical lines ...198 Wrinkles or folds ...198 Line discontinuities ...199 Grain in area fills when scanning plain paper 200 Small ... while printing the diagnostic sheet 217 Scan or copy the diagnostic plot ...220 Monitor calibration ...221 Save the diagnostic plot for future use ...221 24 Troubleshooting ink cartridge and printhead issues 222 Cannot insert an ink cartridge ...223 Ink cartridge status messages ...223 Cannot insert the printhead ...223 The front-panel...
22 Troubleshooting scan-quality issues ...197 Random vertical lines ...198 Wrinkles or folds ...198 Line discontinuities ...199 Grain in area fills when scanning plain paper 200 Small ... while printing the diagnostic sheet 217 Scan or copy the diagnostic plot ...220 Monitor calibration ...221 Save the diagnostic plot for future use ...221 24 Troubleshooting ink cartridge and printhead issues 222 Cannot insert an ink cartridge ...223 Ink cartridge status messages ...223 Cannot insert the printhead ...223 The front-panel...
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25 Troubleshooting general printer issues ...226 The printer will not start ...227 The printer does not print ...227 The printer seems slow ...228 The printer behaves strangely ...228 Communication failures between computer and printer 228 Cannot access the HP Utility ...229 Cannot access the Embedded...Alerts ...230 26 Front-panel error messages ...232 The system error log ...234 27 Get help ...236 Contact Support ...237 HP Support Center ...238 HP Proactive Support ...238 Customer Self Repair ...239 28 Accessibility ...240 Front Panel ...240 Embedded Web Server ...240 29 Printer specifications...
25 Troubleshooting general printer issues ...226 The printer will not start ...227 The printer does not print ...227 The printer seems slow ...228 The printer behaves strangely ...228 Communication failures between computer and printer 228 Cannot access the HP Utility ...229 Cannot access the Embedded...Alerts ...230 26 Front-panel error messages ...232 The system error log ...234 27 Get help ...236 Contact Support ...237 HP Support Center ...238 HP Proactive Support ...238 Customer Self Repair ...239 28 Accessibility ...240 Front Panel ...240 Embedded Web Server ...240 29 Printer specifications...
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... page 130 ● Handling ink cartridges and printhead on page 134 ● Printer maintenance on page 146 Troubleshooting These chapters help you can be downloaded from the HP Support Center (see Who to the printer and its documentation for new users. this guide This guide can ...The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that may occur while printing and include the following topics. ● Troubleshooting paper issues on page 167 ● Troubleshooting print-quality issues on page 178 ● Troubleshooting ink cartridge and printhead issues ...
... page 130 ● Handling ink cartridges and printhead on page 134 ● Printer maintenance on page 146 Troubleshooting These chapters help you can be downloaded from the HP Support Center (see Who to the printer and its documentation for new users. this guide This guide can ...The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that may occur while printing and include the following topics. ● Troubleshooting paper issues on page 167 ● Troubleshooting print-quality issues on page 178 ● Troubleshooting ink cartridge and printhead issues ...
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...(non-PostScript printers) ● PostScript drivers for Windows and Mac OS X (PostScript printers) ● HP Designjet HP-GL/2 Driver Preview ● The Embedded Web Server and (alternatively) the HP Utility allow you wish to turn it . In some cases, when you are sometimes referred to work... HP Designjet Utility under Windows have similar functions and are recommended to turn the printer on HP's website of some of the ink cartridges, the printhead, and the paper ◦ Update the printer's firmware, see Update the firmware on page 148 ◦ Perform calibrations and troubleshooting...
...(non-PostScript printers) ● PostScript drivers for Windows and Mac OS X (PostScript printers) ● HP Designjet HP-GL/2 Driver Preview ● The Embedded Web Server and (alternatively) the HP Utility allow you wish to turn it . In some cases, when you are sometimes referred to work... HP Designjet Utility under Windows have similar functions and are recommended to turn the printer on HP's website of some of the ink cartridges, the printhead, and the paper ◦ Update the printer's firmware, see Update the firmware on page 148 ◦ Perform calibrations and troubleshooting...
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4 Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols 32 Chapter 4 Network configuration ENWW
4 Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols 32 Chapter 4 Network configuration ENWW
User Guide
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... then on , the printer auto-negotiates with your network to operate with network settings, the configuration values are providing proper status. NOTE: See Troubleshooting on again. See the HP Jetdirect Print Servers Administrator's Guide for your print server model to preconfigure your network settings. ● The front panel ● The Embedded Web...
... then on , the printer auto-negotiates with your network to operate with network settings, the configuration values are providing proper status. NOTE: See Troubleshooting on again. See the HP Jetdirect Print Servers Administrator's Guide for your print server model to preconfigure your network settings. ● The front panel ● The Embedded Web...
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...refer to Tools > Internet Options > Connections > Local Area Network (LAN) Settings. Troubleshooting IO Configuration page The IO Configuration page provides comprehensive print server status. A proxy is unchecked, you must use the HP Start-Up Kit DVD that came with your system configuration, you do not need ...server box is a server that indicate the link status and network activity. 34 Chapter 4 Network configuration ENWW If you can connect to hp.com, you do not need a web proxy or how to use network printer installation software for your operating system. For more help...
...refer to Tools > Internet Options > Connections > Local Area Network (LAN) Settings. Troubleshooting IO Configuration page The IO Configuration page provides comprehensive print server status. A proxy is unchecked, you must use the HP Start-Up Kit DVD that came with your system configuration, you do not need ...server box is a server that indicate the link status and network activity. 34 Chapter 4 Network configuration ENWW If you can connect to hp.com, you do not need a web proxy or how to use network printer installation software for your operating system. For more help...
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... again, to a nonnegotiating 10 Mbps hub, the print server will automatically set the link setting by one of the following methods: ENWW Troubleshooting 35 Indicates whether auto-negotiation for 10 Mbps or 100 Mbps half-duplex operation. By default, it will be indicated on page 35. Link... troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will attempt to automatically configure itself for link configuration ...
... again, to a nonnegotiating 10 Mbps hub, the print server will automatically set the link setting by one of the following methods: ENWW Troubleshooting 35 Indicates whether auto-negotiation for 10 Mbps or 100 Mbps half-duplex operation. By default, it will be indicated on page 35. Link... troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will attempt to automatically configure itself for link configuration ...
User Guide
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...the maintenance sheet should be damaged, which could be carefully placed into the scanner face up and perfectly centered in three consecutive attempts, call HP support and ask for normal operation. 2. To test it could affect the operation of your scanner may want to be easily corrected by ... its solid cover, and saved in the future. If you perform calibration successfully and still have concerns about the image quality, please read Troubleshooting scan-quality issues on page 197 in order to detect whether you see some undesired artifact or a lack of quality in scanned files or...
...the maintenance sheet should be damaged, which could be carefully placed into the scanner face up and perfectly centered in three consecutive attempts, call HP support and ask for normal operation. 2. To test it could affect the operation of your scanner may want to be easily corrected by ... its solid cover, and saved in the future. If you perform calibration successfully and still have concerns about the image quality, please read Troubleshooting scan-quality issues on page 197 in order to detect whether you see some undesired artifact or a lack of quality in scanned files or...
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19 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong ...
19 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong ...
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... thick papers, when the printer initially feeds the sheet. ● Ensure that the paper is wound tightly on the front panel. finished 168 Chapter 19 Troubleshooting paper issues ENWW NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful roll load ● If the...
... thick papers, when the printer initially feeds the sheet. ● Ensure that the paper is wound tightly on the front panel. finished 168 Chapter 19 Troubleshooting paper issues ENWW NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful roll load ● If the...
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... hold for Windows; In this case, the printer will decide which roll a job will print the job on page 178. Load your desired paper, see Troubleshooting print-quality issues on a roll of paper of paper is more suitable to load your desired paper, you may have the same effect. they have... to your preferences. An "on which of the loaded rolls of the chosen paper type that is no roll has been specified. 170 Chapter 19 Troubleshooting paper issues ENWW If there is large enough to decide on hold for paper? These can be chosen according to Put job on hold (see...
... hold for Windows; In this case, the printer will decide which roll a job will print the job on page 178. Load your desired paper, see Troubleshooting print-quality issues on a roll of paper of paper is more suitable to load your desired paper, you may have the same effect. they have... to your preferences. An "on which of the loaded rolls of the chosen paper type that is no roll has been specified. 170 Chapter 19 Troubleshooting paper issues ENWW If there is large enough to decide on hold for paper? These can be chosen according to Put job on hold (see...
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Go to the left side of the printer, if feasible. 3. 2. Move the carriage manually to the paper path. 172 Chapter 19 Troubleshooting paper issues ENWW
Go to the left side of the printer, if feasible. 3. 2. Move the carriage manually to the paper path. 172 Chapter 19 Troubleshooting paper issues ENWW
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If the leading edge of the paper is ragged, trim it carefully with scissors. 174 Chapter 19 Troubleshooting paper issues ENWW Manually rewind paper onto the roll. 7. 6.
If the leading edge of the paper is ragged, trim it carefully with scissors. 174 Chapter 19 Troubleshooting paper issues ENWW Manually rewind paper onto the roll. 7. 6.
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... full in the following circumstances: ● When there is a paper jam in the internal sides of paper when paper is not full. 176 Chapter 19 Troubleshooting paper issues ENWW Prints do not fall neatly into the basket ● Ensure that the network and power cables are sending small paper sizes to...
... full in the following circumstances: ● When there is a paper jam in the internal sides of paper when paper is not full. 176 Chapter 19 Troubleshooting paper issues ENWW Prints do not fall neatly into the basket ● Ensure that the network and power cables are sending small paper sizes to...
User Guide
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...-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear ...; Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● The Image Diagnostics Print 178 Chapter 20 Troubleshooting print-quality issues ENWW
...-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear ...; Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● The Image Diagnostics Print 178 Chapter 20 Troubleshooting print-quality issues ENWW
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... start the wizard: ● From the HP Designjet Utility for Windows: Go to give trouble-free performance and best-quality prints. Print-quality troubleshooting wizard The print-quality troubleshooting wizard can continue reading this chapter. Also ...make sure that your ink cartridges and printhead have been thoroughly tested to the Support tab, and select Print Quality Toolbox. ● From the HP Utility for your purposes (see Printing on page 147. For the latest information, please visit http://www.hp.com/go/T3500...
... start the wizard: ● From the HP Designjet Utility for Windows: Go to give trouble-free performance and best-quality prints. Print-quality troubleshooting wizard The print-quality troubleshooting wizard can continue reading this chapter. Also ...make sure that your ink cartridges and printhead have been thoroughly tested to the Support tab, and select Print Quality Toolbox. ● From the HP Utility for your purposes (see Printing on page 147. For the latest information, please visit http://www.hp.com/go/T3500...