User Guide
Page 6
... supplies and accessories ...162 Introduction to the accessories ...165 19 Troubleshooting paper issues ...167 The paper cannot be loaded successfully ...168 The paper type is not in the list ...169 The printer printed on the wrong paper type 170 An "on hold for paper" message ...170 The paper has jammed in the print platen ...171 vi ENWW
... supplies and accessories ...162 Introduction to the accessories ...165 19 Troubleshooting paper issues ...167 The paper cannot be loaded successfully ...168 The paper type is not in the list ...169 The printer printed on the wrong paper type 170 An "on hold for paper" message ...170 The paper has jammed in the print platen ...171 vi ENWW
User Guide
Page 7
The paper has jammed in the stacker ...176 The printer reports unexpectedly that the stacker is full 176 The printer displays out of paper when paper is available 176 Prints do not fall ......177 20 Troubleshooting print-quality issues ...178 General advice ...180 Print-quality troubleshooting wizard ...180 Recalibrate the paper advance ...180 Horizontal lines across the image (banding) ...182 Lines are too thick, too thin or ... scanner issues ...196 Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory 196 Scanning to file is slow ...196 ENWW vii
The paper has jammed in the stacker ...176 The printer reports unexpectedly that the stacker is full 176 The printer displays out of paper when paper is available 176 Prints do not fall ......177 20 Troubleshooting print-quality issues ...178 General advice ...180 Print-quality troubleshooting wizard ...180 Recalibrate the paper advance ...180 Horizontal lines across the image (banding) ...182 Lines are too thick, too thin or ... scanner issues ...196 Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory 196 Scanning to file is slow ...196 ENWW vii
User Guide
Page 70
.... For example, some may need more ink and some may experience paper jams. View information about the paper To view the loaded paper information, press if it prints on each paper type. The paper preset contains the ICC profile, which your printer are not directly related... other characteristics and requirements of each different paper type. This description is normally used paper types. Stacker pivoting cover separator To improve stacking performance for papers below 75 gr/m2, activate the blue separators located in the HP Designjet Utility for Windows (Overview tab > Supplies...
.... For example, some may need more ink and some may experience paper jams. View information about the paper To view the loaded paper information, press if it prints on each paper type. The paper preset contains the ICC profile, which your printer are not directly related... other characteristics and requirements of each different paper type. This description is normally used paper types. Stacker pivoting cover separator To improve stacking performance for papers below 75 gr/m2, activate the blue separators located in the HP Designjet Utility for Windows (Overview tab > Supplies...
User Guide
Page 73
... cut as a guide to perform a cut with a cutter. The cut strip falls into the basket. ● To feed and cut the paper 63 TIP: To move the paper without creating paper jams or crashes, you can be cut across the front edge. There are several possible reasons why you might want to do this... method, just pull paper from the second roll can use , pull the paper on page 61. NOTE: The printhead is serviced after each ...
... cut as a guide to perform a cut with a cutter. The cut strip falls into the basket. ● To feed and cut the paper 63 TIP: To move the paper without creating paper jams or crashes, you can be cut across the front edge. There are several possible reasons why you might want to do this... method, just pull paper from the second roll can use , pull the paper on page 61. NOTE: The printhead is serviced after each ...
User Guide
Page 104
... See Job storage and PIN printing on page 48, and click Continue to save old jobs. Load the required paper, see Require account ID on hold NOTE: Do not send a job for preview with more than 64 pages,..., and put in the queue as on page 31. ● On hold for stacker: The stacker is open, jammed, or full ● On hold for other jobs in order to complete the nest and proceed with printing ●... and is waiting for accounting: The job can 't be printed because the right paper is being canceled, but will be printed because the printer requires all jobs to have already set an account ID...
... See Job storage and PIN printing on page 48, and click Continue to save old jobs. Load the required paper, see Require account ID on hold NOTE: Do not send a job for preview with more than 64 pages,..., and put in the queue as on page 31. ● On hold for stacker: The stacker is open, jammed, or full ● On hold for other jobs in order to complete the nest and proceed with printing ●... and is waiting for accounting: The job can 't be printed because the right paper is being canceled, but will be printed because the printer requires all jobs to have already set an account ID...
User Guide
Page 177
... ● The printer printed on the wrong paper type ● An "on hold for paper" message ● The paper has jammed in the print platen ● The paper has jammed in the stacker ● The printer reports unexpectedly that the stacker is full ● The printer displays out of paper when paper is available ● Prints do not...
... ● The printer printed on the wrong paper type ● An "on hold for paper" message ● The paper has jammed in the print platen ● The paper has jammed in the stacker ● The printer reports unexpectedly that the stacker is full ● The printer displays out of paper when paper is available ● Prints do not...
User Guide
Page 181
...continue printing. ENWW The paper has jammed in ) of paper, will jobs that is put on hold for paper Margins are managed in different ways depending on the file type: ● For HP-GL/2 and HP RTL files, by margins option can be done from the front panel: see the Possible paper jam message in ) roll ...of paper and will force the margins to be set the option "Paper mismatch action" to be printed on the loaded roll....
...continue printing. ENWW The paper has jammed in ) of paper, will jobs that is put on hold for paper Margins are managed in different ways depending on the file type: ● For HP-GL/2 and HP RTL files, by margins option can be done from the front panel: see the Possible paper jam message in ) roll ...of paper and will force the margins to be set the option "Paper mismatch action" to be printed on the loaded roll....
User Guide
Page 183
Cut the paper with a pair of scissors. 5. ENWW The paper has jammed in the print platen 173 4. Open the roll cover.
Cut the paper with a pair of scissors. 5. ENWW The paper has jammed in the print platen 173 4. Open the roll cover.
User Guide
Page 185
ENWW The paper has jammed in the printer. 9. Lower the scanner and close the roll cover. 11. Make sure you have removed every fragment of paper. 10. 8. Remove the paper left in the print platen 175 Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on.
ENWW The paper has jammed in the printer. 9. Lower the scanner and close the roll cover. 11. Make sure you have removed every fragment of paper. 10. 8. Remove the paper left in the print platen 175 Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on.
User Guide
Page 186
...the network and power cables are not getting in the stacker, printing is not full. 176 Chapter 19 Troubleshooting paper issues ENWW The paper has jammed in the stacker When a paper jam is detected in the way. ● Ensure that the basket is correctly installed. ● Ensure that the... basket is open the stacker cover and clear the jam by pulling out the paper. Remember to the stacker, such as heavyweight coated paper ● When you experience frequent paper jams in the stacker with specific paper types while printing low ink density plots, activate the blue separators...
...the network and power cables are not getting in the stacker, printing is not full. 176 Chapter 19 Troubleshooting paper issues ENWW The paper has jammed in the stacker When a paper jam is detected in the way. ● Ensure that the basket is correctly installed. ● Ensure that the... basket is open the stacker cover and clear the jam by pulling out the paper. Remember to the stacker, such as heavyweight coated paper ● When you experience frequent paper jams in the stacker with specific paper types while printing low ink density plots, activate the blue separators...
User Guide
Page 187
...empty the basket, check that there is set to cut well By default, the printer is no paper in the printer after printing, see Change the drying time on the spindle The roll may need to... dry after printing has completed 177 The cutter does not cut the paper automatically after the drying time, gently pull it out of the printer. ENWW The print remains in... the path to curl near the end of any obstacles. If a sheet of paper is not jammed. ● Paper often tends to the basket, then press OK. The roll is clean and clear of a roll,...
...empty the basket, check that there is set to cut well By default, the printer is no paper in the printer after printing, see Change the drying time on the spindle The roll may need to... dry after printing has completed 177 The cutter does not cut the paper automatically after the drying time, gently pull it out of the printer. ENWW The print remains in... the path to curl near the end of any obstacles. If a sheet of paper is not jammed. ● Paper often tends to the basket, then press OK. The roll is clean and clear of a roll,...
User Guide
Page 234
... source near the printer during printhead realignment can also be started from the Embedded Web Server (Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Ensure that needs cleaning (Clean all, Clean MK-Y, Clean CM-PK-G). Mac OS X: Print... kept turned on page 48. NOTE: Printhead alignment can affect alignment. 3. Do not use transparent or semi-transparent paper to align the printhead after a paper jam or if you have print quality problems, please see The Image Diagnostics Print on page 142. 4. If the problem ...
... source near the printer during printhead realignment can also be started from the Embedded Web Server (Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Ensure that needs cleaning (Clean all, Clean MK-Y, Clean CM-PK-G). Mac OS X: Print... kept turned on page 48. NOTE: Printhead alignment can affect alignment. 3. Do not use transparent or semi-transparent paper to align the printhead after a paper jam or if you have print quality problems, please see The Image Diagnostics Print on page 142. 4. If the problem ...
User Guide
Page 243
... 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. See Update the firmware on page 160. 09:04 Restart the printer. Remove all paper from the Embedded Web Server. 61:09 Resend the job. 63:04 63:10 An input/output problem has occurred in the scanner. See Calibrate... the scanner on page 148. 09:01 Paper jam in the network card. ● Ensure that the network cable is up to the network card. ● Ensure that you were attempting.
... 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. See Update the firmware on page 160. 09:04 Restart the printer. Remove all paper from the Embedded Web Server. 61:09 Resend the job. 63:04 63:10 An input/output problem has occurred in the scanner. See Calibrate... the scanner on page 148. 09:01 Paper jam in the network card. ● Ensure that the network cable is up to the network card. ● Ensure that you were attempting.
User Guide
Page 244
.... 75.11:10 Preventive maintenance 1 is recommended. see Disk Wipe on the printer. ● Send the same job to free some space; If the paper has jammed, clear the obstruction by following ways. The log will be incorrect; You may be automatically copied into the drive. 234 Chapter 26 Front-panel error... Borderless printing not possible; See Update the firmware on page 148. 71.03, 71.08 Out of the drive roller. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap. 74.01 An error occurred when loading the firmware update file. ● Turn...
.... 75.11:10 Preventive maintenance 1 is recommended. see Disk Wipe on the printer. ● Send the same job to free some space; If the paper has jammed, clear the obstruction by following ways. The log will be incorrect; You may be automatically copied into the drive. 234 Chapter 26 Front-panel error... Borderless printing not possible; See Update the firmware on page 148. 71.03, 71.08 Out of the drive roller. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap. 74.01 An error occurred when loading the firmware update file. ● Turn...
User Guide
Page 260
... view 7 remote printing set preferences 20 rendering intent 105 rescale a print 74 retrieval time change 62 roll paper load 52 spindle load 49 unload 55 roll protection 80 roll switching options 27 S safe mode 138 safety precautions...212 damaged original 212 down-scaling 214 edge detection 214 flare from Embedded Web Server 68 HP Utility 68 printer driver 70 USB flash drive 67 print job nesting 79 print preview 75... out of paper 176 jam in platen 171 jam in stacker 176 loading error messages 168 maintenance 61 movement 61 not cut well 177 not flat 187 output problems in basket 176 paper not in ...
... view 7 remote printing set preferences 20 rendering intent 105 rescale a print 74 retrieval time change 62 roll paper load 52 spindle load 49 unload 55 roll protection 80 roll switching options 27 S safe mode 138 safety precautions...212 damaged original 212 down-scaling 214 edge detection 214 flare from Embedded Web Server 68 HP Utility 68 printer driver 70 USB flash drive 67 print job nesting 79 print preview 75... out of paper 176 jam in platen 171 jam in stacker 176 loading error messages 168 maintenance 61 movement 61 not cut well 177 not flat 187 output problems in basket 176 paper not in ...